SUMMARY OF EXPERIENCE

Creative and driven Business Process Architect professional with over 20 years experience as a Lead Senior System Analyst, Principal Business Process Architect, Strategic Planning Manager, Project Manager, and Program Manager. Successful goal-driven professional with experience with business process management, project management office, process analysis and design, and cost containment/lean processes. Expert in implementing effective business process engineering initiatives across the development lifecycle. Exceptional leadership skills with the ability to train, develop, coach, and manage others.

PROFESSIONAL EXPERIENCE

Confidential

Business Process Engineer / Project Manager

Supported the Security Exchange Commision in the implementation of a Program Management Office. Researched as-is state, performed gap analysis againsts to-be . Created communication plan, project management plan, portfolio management plan, rode map ahead. Worked with Visio to create process and procedure flows.

Project Manager

• Supported the Defense Information Systems Network DISN Program Management Office PMO . Liaised with project managers to analyze portfolios across network services. Provided timeline management, budget management and metric reporting for all project portfolios. Updated and tracked schedules, plans, budgets work breakdown structure wbs and metrics as needed. Updated consolidated master schedule. Briefed executive management on portfolio status.
• Tracked Tech Refresh End-of-Life EOL equipment replacement throughout the Department of Defense. Coordinated, prioritized and consolidated all Tech Refresh plans into a yearly Tech Refresh plan. Liaised with project managers to analyze portfolios across network services. Provided timeline management, budget management and metric reporting for all project portfolios. Updated and tracked schedules, plans, budgets work breakdown structure wbs and metrics as needed. Served as the contract/project lead for the Project Change Management System PCMS through all lifecycles of the project from initiation, planning, execution, and closure. Facilitated meetings with stakeholders and project managers to identify gaps and set requirements. Provided a post-implementation review PIR and developed all training and materials for the system. Ensured regulatory compliance with DISA security protocols. Utilized Six Sigma tools such as brainstorming, pareto charts, and fishbone.
• Worked closely with the Defense Information System Agency DISA Program Management Office PMO to define change and project management implementation for the IT infrastructure library ITIL methodology. Analyzed processes and procedures to identify gaps. Reengineered workflow for improved productivity. Mitigated risk and reviewed financial and project metrics. Developed dashboard framework in Intelink to track information migrated Intelink data to SharePoint system. Trained, developed, coached, mentored, supervised and managed a diverse group of professionals and contractors. Provided support to key stakeholders and users.

Business Process Architect Principal Leader

• Worked closely with the Navy Program Management Office PMO as a subject matter expert for the Integrated Data Environment IDE implementation throughout the United States. Defined system requirements implemented processes and procedures to insure all users were able to work in an integrated environment. Provided expertise on work methods, practices, and procedures. Facilitated weekly and ad hoc nationwide teleconferences. Collaborated with all nationwide sites ensured open lines of communications between different groups. Provided problem solving, troubleshooting, and user support as needed.
• Implemented Six Sigma within the Advanced Marine Center AMC program. Utilized six sigma tools to identify gaps in processes and procedures. Performed root cause analysis with fishbone programs. Implemented process improvements. Served as a program mentor for staff pursing their Six Sigma Green Belt certification. Mentored and trained staff on work methods, best practices, and polices and procedures for both technical and professional staff
• Worked closely with the Information Technology agency ITA Program Office PMO . Managed customer account, quality, and risk teams. Facilitated performance management through coaching and performance plans. Coached technical and professional employees on disciplinary actions as well as career development opportunities. Provided constructive feedback and rewarded high performance.
• Directed emergency preparedness, crisis response, and business continuity planning. Managed Business Process Initiative BPI activity. Coordinated communication between different agencies and teams. Utilized lean management techniques such as brainstorming, cause and effect, pareto, project charters, process mapping, risk management, RACI diagrams, and value stream mapping. Implemented improvements to work methods, practices, and procedures. Presented complex technical findings and recommendations to both IT and non-IT professionals.
• Developed and implemented Service Level Agreements SLA with customers of the Information Technology Agency. Served as the liaison between Lockheed Martin, ITA, and the United States Army. Managed all program deliverables. Served on the Root Cause Analysis group. Analyzed information and identified root causes. Increased the communication flow between the Government Customer Account Managers and Network Operations. Managed Customer Account Team. Worked with customers to obtain IT services, coordinated with project teams and followed through with customer feedback reports. Created metrics to show customer satisfaction.