SENIOR PROJECT MANAGER

INFORMATION TECHNOLOGY / TELECOMMUNICATIONS

• More than 15 years of full life cycle project management experience for Fortune 100 and 500 companies.
• Expertise includes requirements development, project planning, installation, testing, troubleshooting, and support.
• Team leadership encompassing internal staff, vendors and subcontractors.
• Extensive project engagements for VoIP, call center, and relocation projects spanning virtually all industries banking, insurance, mortgage, brokerage, healthcare, education, airline, municipalities, utility, technology, retailing, not-for-profit, residential construction, and consulting .

Built and grew a consulting business providing know-how and efficiency to a wide-range of corporate telecom projects. Continually conceptualize, plan, and run short- and long-term project engagements, which have kept the company booked and persistently busy since 1995. Representative Clientele: Barclays Capital, BT America, Duke Energy, Commonwealth of Massachuetts, Citigroup, JP Morgan, Cablevision, American Airlines, Bank of New York, BT Reuters, Deutsche Bank, City of Yonkers, Clarkstown School District, Oswego Power Plant, Equitrade Partners, Punk, Ziegel Company Ladenburg Thalmann , Lebenthal, Gruntal Co, Pierpont Morgan Library, New York Psychiatric Institute, Safe Med HMO , Safeco Liberty Mutual , Project Renewal, CIBC Canadian Bank , Morningside Heights Housing Project, Davidson Group, Aboffs, Cross Island Capital. Overview Highlights of Selected Projects: Global Project Manager responsible for developing a project plan, managing the vendor and implementing a phased in roll-out of a Managed Service TEM solution around the world. Responsible for total solution integration to existing applications and systems within Barclays Capital such as HR, Finance , Request, Help Desk, Contracts management.. 2M engagement Project Manager responsible for closing New York RxN Data Center and migrating all 350 clients to the MPLS network. IT Project Manager responsible for developing a project plan for consolidation of 7 locations to 1 with backup site and remote agents. Replaced Intercom PBX and Aspect Call center with Avaya CM. Responsible for all system integration to the Contact Center. Replaced CTI Genesys system with Avaya platform. Integrated with IVR IBM WebServe. Integrated with Verint Call Recording system and Aspect Work Force management. Worked with PMO and followed SDLC. 9M engagement One of 5 PM. Project managed a state-wide implementation of MPLS network 165 location conversion from Frame Relay to MPLS. Also, project managed the migration of 165 locations to Cisco VoIP Call Manager, Call Center and Voice Mail Meeting Place. 65M engagement Deliver a 45M banking-industry project involving migration to VoIP and consolidation of 100 locations to four data centers. Manage relationships with vendor, customers, system architects, network engineers, voice data operations managers, and approximately 30 other technical staff in a matrix environment. Update senior management through regular presentations.

• Instituted and directed a project for an investment bank/brokerage client, bringing to fruition the installation of wiring, PBX, and voice mail. Performed enhancements to RS6000 server and migrated seven market-data systems to a single server system. Led migration of analog service to digital fiber network with SONET ring for disaster recovery.
• For an investment bank, managed an international project involving implementation of global voice messaging system, which included new installations and worldwide system upgrades. Accomplished conversion of voice mail system from Octel to Avaya providing consistent end-user experience throughout the world.
• Conducted needs analysis with client's department heads. Utilizing Call Path services, constructed a telecom system encompassing Nortel Meridian 1 Succession PBX Call Pilot VM, VoIP, and wireless. Rolled out technology at 13 locations and trained 800 users.
• Hired for repeat engagements at investment-bank client to project manage the relocation of Nortel PBX, IPC Turret system, and WAN/LAN environments.
• Project managed a team of 18 facilities professionals, equipment vendors, telecom provider, and end users . Led the installation of a 1.2M CAT 6 fiber cabling infrastructure at three locations. Designed and implemented 1500-user Cisco Call Manager and Unity systems.
• Created SOW, charter, and project plan for integrating and implementing a quality-management software package for an insurance-industry client. System was integrated with an Avaya PBX and Genesis CTI. Defined all analytics including quality and call-monitoring requirements and processes. Trained end users.
• Reviewed RFP. Created SOW and project plan including timeline for implementation of a Nortel CS1000 MG 4000 lines/2000 IPT at four locations for a large client in the banking industry. Design for two call centers included equipment rooms and cable distribution center specifications, setup of power, UPS, HVAC, fiber-optic riser, horizontal and campus cabling systems ,installation of four IP switches, multimedia conference bridge, and integration to a Centigram voice-mail system. Forecasted and monitored labor and other expenditures. Oversaw all change orders and documentation. 5M engagement
• Orchestrated the relocation of an 80-person call center from Florida to Long Island for an insurance industry client. Recommended and deployed Cisco Call Manager solution. Managed the move and implementation of all voice and data infrastructure. Used MS project Visio.
• Leveraged technical knowledge to support a short-term engagement as a sales-support engineer for a telecommunications vendor. Met with clients to conduct needs analysis in the early stage of the sales process. Specified technical components for build-out of digital and VoIP telephone systems, voice mail, and call centers using Cisco, Nortel, NEC, and/or Inter-Tel equipment. Produced quotes and proposals. Conducted equipment demonstrations as requested.
• Oversaw Level II III network management. Placed new Telco orders T1, T3/DS3, OC3, OC12, and OC48 for client's international business.
• Executed Verint audio recording and video streaming capture capabilities at multiple locations within an Aspect call center. Followed SOX compliance.

• Performed internal consulting and managed corporate-wide communication technology programs.
• Introduced video conferencing. Formulated corporate strategy and standards. Evaluated and selected technologies and led 40 installations.