Summary:

Dynamic Business Executive with experience developing organizational training programs and solutions that drive significant performance improvements within the highly-competitive aerospace, theater/restaurant software, architecture/construction, medical, and airline industries. Consistently develops the systems, processes, and methodologies to revitalize operations, staff performance, and production. Provides strategic leadership across all phases of change management and performance improvement initiatives a talented motivator who encourages, educates, and leads by example while communicating objectives with precision and impact. Examines solutions, and institutes innovative programs and curriculums that propel individuals and teams to realize their full potential, broaden knowledge, and improve motivation, efficiency, and productivity.

Key Qualifications

• Communication Learning Management System Needs Assessment Organizational Change Project Management
• Staff Development Strategic Planning Business Development Client Engagement Leadership Coaching Facilitation Gap Analysis Process Improvement SAP Technical Training Global Training Program Development MBTI Certified
• Professional HighlightsP

Project Management

Increased SAP end-user proficiency capability, system adoption rate, program scalability, and risk associated to audit exposure negatively impacting profit margins by 4-6K per quarter followingthe deployment of enterprise SAP software solution through program current state and desired state analysis and comprehensive program redesign,Corrective actions solutions included the design/development of a centralized training site, analysis of existing and desired state governing policy and standard work profiles, competency identification and end-user mapping, existing training content gap analysis, development of training templates and modules, design/development of revision control/compliancy process and templates, design/development of proficiency standards and templates, design,program design for a qualified trainer model and train-the-trainer program. Led SME and management teams in the comprehensive solution effectively resulting in the deployment of a pilot stabilization project andprogram endorsement by the HR Training Departmentand Executive leadership as enterprise training standard.

Performance Process Improvement

• Operationally transformed Human Resources policies, practices, processes and structure associated to workforce training policy and global delivery structure through the design, development, and delivery of a the revised systems training approach and accountability model to support consistent, controlled, centralized, and compliant training programs. Program included the deployed a pilot training solution to address the scalability, consistency, and revision control process negatively impacting the organizations profitability to meet the needs of the global organization including the redesign of a centralized training site, compliancy documentation, and train-the-trainer program.

Team Building, Leadership, and Talent Development

• Support the HR Talent Management Strategy and employee development plans through the design/development of a Qualified Trainer ProgramDesign and deployment included the analysis of current state delivery methodology, role description and proficiency model, staff resource analysis and support calculation study/model, Soft Skill Development Plan ASTD certification , Implementation plan, Train-the-Trainer and end-user materials and templates development, Certification will offer leadership development in relation to coaching/mentoring, public speaking, organizational and time-management, and critical thinking.

Commitment Customer Focus

• Reversed a negative client perception of four product lines by achieving CEO buy-in for further analysis and development, resulting in product improvements and increased client satisfaction.

Professional Experience

Confidential

Confidential with key logistics supply and service centers with both domestic and international locations, Bell is the world's premier provider of vertical lift aircraft products, services, and support for both commercial and military government contracts.

Senior Systems training specialist

SAP/CRM systems training specialist for.Responsibilities include transition gap training as related to new system implementation and the design, development, and delivery of SAP/ECC and SAP/CRM course materials applicable to all defined roles within the U.S. and abroad for ongoing sustainment. Additional responsibilities include SharePoint site design and management, comprehensive training program design, trainer/leadership coaching, competency and gap analysis, change management implementation.

• Selected as project lead by HR management to address theeffectiveness, compliancy, and scalability of systems sustainment training. Conceptualized, design, developed, and deployed comprehensive approach and corrective action plan including a centralized training site, analysis of existing and desired state governing policy and standard work profiles, competency identification and end-user mapping, existing training content gap analysis, development of training templates and modules, design/development of revision control/compliancy process and templates, design/development of proficiency standards and templates, design, program design for a qualified trainer model and train-the-trainer program resulting in the deployment of a pilot stabilization project and program endorsement by the HR Training Department and Executive leadership as enterprise training standard.

Confidential

Director of Training

Created an environment of high performance for 140 employees in the North Dallas office by leading the design, development, coordination, and execution of training programs.Ensured program alignment with corporate goals and industry standards by partnering with the CEO and HR representatives to establish performance review standards, professional/business development goals, and career path models. Worked with senior management to identify training areas developed more than 150 courses covering technical and soft skills.Courseware/curriculum design incorporated adult learning and change management principles. Final training product included corporate branding, SCORM and AIA compliant blended learning offerings face-to-face and CBT courseware, and pre-post assessments. Designed, deployed, and managed the company's first online university and LMS system and SMEs.

independent Sales and Training Executive

Medical device consultation, sales, and end-user training facilitation on behalf of US Autonomics. Operating knowledge acquired in 2012. Responsibilities include engaging in targeted client identification and acquisition achieved through client consultation, and initial implementation activities and ongoing client support.

Confidential

NIIT Technologies, based in Atlanta and India are a provider of contractual software training solutions for a global client base. Solutions are facilitated through creating 3rd party contract relationships with industry training professionals.

Contract training specialist

Systems knowledge acquisition and TTT/end-user training facilitation on behalf of NIIT Technologies clients, Emirates and United Airlines. System knowledge acquired through instruction by Emirates Aviation College in Dubai. Final certification was achieved as a systems training specialist in July of 2012. Responsibilities include Cargo Software System introduction to United Airlines training specialists and contracted vendors. Delivery methodology includes classroom instruction, hands on system training and change management facilitation for approximately 4000 United Airlines employees over a 6-week period and ongoing end-user support.

Confidential

Movie Tavern is a combined cinema/eatery concept with 2 store types including expanded concession and full-scale in-theatre dining/bar service. Based in Dallas, Movie Tavern currently employees approximately 1700 employees and operates 16 locations within 7 states across the country with a projected growth rate of 3-4 locations per year.

training Development Delivery Consultant

Redesigned, developed, coordinated, and executed the deployment of comprehensive training programs through program/process gap analysis identifying inconsistencies within Movie Tavern's existing training program to support an increase in material and process comprehension, consistency in delivery, adherence to process and policy, and the scalability of training impacting employee retention, customer loyalty, and positive brand recognition. Courseware/curriculum design incorporated adult learning and change management principles. Final training product included corporate branding, SCORM compliant blended learning offerings face-to-face and CBT courseware, and pre-post assessments for implementation into suggested LMS design.

Confidential

Capital retention software development and consultation firm with an automotive industry client base throughout the

Training and Process analysis Consultant

Expanded the company's global reach and customer value by leading client management, internal/external process analysis, process improvements, and change management implementation activities.Concurrently created and assisted in the deployment of internal and external technical training programs for all software solutions within the merchandising product line. Final training product included corporate branding, SCORM compliant blended learning offerings.