SUMMARY

Project, Program and PMO Manager with over 25 years of technology and business solution delivery. Managed and delivered complex business and technology solutions via small, medium and large scale Programs and Projects. Extensive collaboration with Senior Management, Director, mid-Manager, Stakeholder to direct successful business and technology initiatives, expectations, alignment and solution delivery to the end-customer. Expert in full lifecycle establishment of PMOs and Project Portfolio Management processes. Solid leadership skills and the ability to build, develop, motivate and manage high impact program and project teams.

VALUE ADD EXPERTISE

• Project Scheduling and Full SDLC Management
• Program Management
• Project Portfolio Management
• Project Prioritization
• PMO Management, design, build, execution and deployment
• Project Management
• PMI Certified Project Manager - PMP

EXPERIENCE

IT Project Manager

Confidential

Staff relief and augmentation for the Security PMO.

IT Project Manager

• Delivery focused IT PM managing Client Implementations and On-Boarding for industry leading Third Party Administrator Claims Services provider focused on Disability and FMLA.
• Delivered over half a dozen projects to completion on time and on budget.
• Updated PM Solutions Project Management Offices Maturity model.
• Developed and delivered over 15 SLA's to support major international projects.
• Worked closely with senior management to ensure agreements met operational goals.
• Worked with international Infrastructure and IT operations groups to establish and document Service Levels.
• projects in a global, multicultural, cross functional business and technical environment.
• Assisted in the development and implementation of new enterprise wide Project Management processes and practices.
• Worked with Development, Network/Security and QA groups to ensure seamless delivery.
• Recommended EPMO organizational structure and roles.
• Defined Project Portfolio parameters, metrics, processes and practices.
• Coached program and project manager consultants on assignment.
• Direct external client interaction focusing on resource management, establishing obtainable deliverable milestone plans and coordinating schedules with the client.
• Assessed and recommended Cost Benefit Analysis processes to ensure Project Portfolio decisions are based on a solid financial foundation.

Sr. PMO Manager

• Functioned as a Project Manager to rebuild Citi's AML processing and reconciliation.
• Senior PMO business leader Managed business unit PMO and Project Portfolio.
• Increased deployment of flagship product 200 by working with cross-functional teams, identifying and correcting inefficiencies in project life cycle.
• Reduced project request backlog by 75 .
• Led Cross Functional Senior Management team to review business cases, determination of project prioritization and headcount/resource allocations across the project portfolio.
• Maintained management reporting of portfolio and project activity.
• Reported Weekly to senior management Actual vs Budget spend, resource utilization, Risk and Issue Management.
• Facilitated Monthly Business Unit Management Project Portfolio dashboard review.
• Mentored junior and mid-level project managers and Point of escalation for issue resolution.

Sr. Project Manager,

• Avoided 500K fees by delivering project to divest a prepaid card platform on-time. Led team of over 20 internal cross functional members. Served as point person to coordinate directly with external acquisition business partner, ensured processing transitioned correctly.
• Managed the upgrade and deployment release of flagship project. Implemented process that shortened release turnaround time by 40 .
• Led project teams of 2 to 30 on IVR Replacement, Sybase Database upgrades, and numerous operational system software projects.
• Managed Payment Card Industry Data Security Standard PCI DSS Compliance effort. Utilized audit findings report to drive Network/Security, Infrastructure and Application changes.
• Received Recognition Award for demonstrating superior project management acumen and achieving goals consistently in project execution.

Sr. Project Manager,

• Senior staff of corporate Program Leadership and Project Management Center of Excellence PLPM COE tasked with establishing a Project Portfolio for recent business acquisition.
• Formalized Project Management methodologies.
• Within two months established a Project Portfolio for the business unit. Resulting in visibility to work efforts in a structured manner and establishing business unit capabilities leading to increased project throughput by 50 .
• Recovered stalled project to completely replace end of life VRU hardware and software. The platform ran on Sun UNIX Severs utilizing legacy software. Re-planned and re-budgeted completed effort and gained senior management approval to proceed. Led a technical team of 10 through project completion.
• Utilized Project Portfolio Management, Waterfall and Agile SDLC Project Management techniques, MS Project, MS Office, EPK, Microsoft Project Server and SharePoint.

Oxford Health Plans now United HealthcareRecovered and Reestablished momentum for project to Centralize 300 NT and UNIX server monitoring within one operations group. Assessed the project status, reviewed artifacts and created a plan of action. Brought project on track, completed on-time to the revised schedule.

• Trained the global management team on Project and Portfolio Management.
• Improved on-time/on-budget project delivery which led to a 30 backlog reduction.
• Established Global Project Office to instill Project Management approach within the global organization, develop standard practices and improve project delivery performance.
• Led teams of 5 to 15 to change the IP address of 130 UNIX based servers to meet corporate initiative. Required detail technical planning, risk assessment and mitigation planning, coordination with business for testing and downtime. Require working with the Network and Security group establish proper timing to change firewall rule changes, NAT'ing, router configurations and rollback planning, UAT, CAB review. All servers were upgraded within corporate timetable without incident.
• Maintained management reporting of portfolio for 25 simultaneous projects.
• Responsible for project performance, Actual vs. Estimate alignment and milestone attainment.
• As Project Portfolio Manager led senior management team CIO and staff to determineproject prioritization and resource allocation. Forecasted resource utilization.
• Managed the IT efforts for the first year implementation of Sarbanes-Oxley SOX .
• Authored Project Management Process.

Application Manager

• Led Port Management application development project to implementation. These projects led to and supported the reduction of costs by over 10M and increased assetutilization by 5 .
• Established the annual resource and financial budgets.
• Implemented and maintained the full project life cycle Lotus Notes based tool, Project Gateway.
• Establish project resource requirement, milestone dates and deliverables.

Project Manager

• Managed various IT infrastructure projects. Responsible for establishing and reporting projects' progress based on the plan and budget. Ensured project met user requirements and were on schedule and on budget. Project budgets ranged from 50K to 5 million.

Project Leader

• Led the overall corporate ERP implementation of Oracle Financials. As leader, coordinated all application areas, reported progress, and coordinated corporate training.
• Within the Oracle implementation, led the implementation of Oracle Order Entry/Shipping Application. Detail responsibilities for Business Analysis and Application setup. Deeply involved with establishing new business processes and conversion of legacy system data.
• Project Leader for the Network Services Billing Processing.
• Led small team to develop and implement an automated commission's process. The company realized 66 saving in resources per month.
• Hands-on Project Leader for the Computer Aided Selling system.

Project Leader

• Held various staff and consulting roles including Programmer, Programmer Analyst, Senior Software Engineer and EDP Auditor.