Career Summary

Skilled and proficient Information Technology professional with several years of experience in project management, incident management, business analytics, development,testing, and support of customers and applications via project planning, implementation and execution, and problem resolution processes. Proven ability to support multiple projects and work in either an individual contributor or managementrole.

Professional Experience

IT Project Manager/Technical Analyst

Confidential

• Primary role as IT Project Manager for Windstream, a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide.
• Responsible for managing project for CLEC on transition telecommunications residential customers and other assets into an independent publicly traded real estate investment trust REIT .
• Developer for design, automation, and implementation of Access database used for asset/title management.

IT Project Manager/Technical Analyst

Confidential

Primary role was IT Project Manager and Technical Analyst in the IT Production Support department for Southwest Power Pool SPP , a Regional Transmission Organization RTO who ensures reliable supplies of power and transmission infrastructure for members in nine states.

• Responsible for the following projects: Creating new 24x7 Tier 1 Application and Operations Support Team, the IT First Response Team,metrics reporting from BMC Remedy/Analytics data, security off-boarding process improvement, and analysis and coordination of update to SPP Asset Management SAM server database inventory.
• Lead and mentored up to 11 project-related staff, tracked project deliverables, assembled and directed project teams, and maintained communication with project stakeholders and manage expectations.

ITTechnical Analyst

Confidential

• Primary responsibility for testing LAN/WAN, Servers, and PCs using Vulnerability Management tools, documenting and reporting results for Purchase Card Industry PCI compliance audits.
• Conducted environment discovery and mapping, vulnerability assessment reporting, and remediation tracking for Technical Service Group'sworkstation and server teams using Qualys' Qualysgaurd Suite software.
• Loaded and tested McAfee Nitro Enterprise Security Manager Software application to capture server and component Security Information and Event Management SIEM .
• Tracked project deliverables and maintain communication with project stakeholders and Technical Service Group.

Supervisor IT

Confidential

• Selected as member of Buyer Support Organization BSO for former Alltel Corporation's conversion, divestiture, support, and shutdown of functionality, applications, and servers.
• Project Manager and first contact and coordinator for department's shutdown activities and incident management. Tested all conversion efforts for department, fixes of breaks, and communication to user management and stakeholders with all changes.

• Tracked key milestones, documented, tested, and were project manager using Waterfall, RAD, and Agile project approaches for all problem resolution fixes and delivery, and communicated department'sweb development for ten internal websites to customers and management.
• Provided support, oversight, direction, escalation, and management of web development and support staff.
• Briefed management on all projects, budget, and staff resource initiatives.First contact, coordinator, tester, coder in PHP/My SQL projects. Scheduled and managed delivery of tested web requests or break/fixes on department's websites.

Lane 2

Programming/ Implementation Manager

• Manager of Business Analysts and Client Server Developersstaff involved in RAD and Agile Software Development Lifecycle project style models on web and application solutions.
• Responsible for project plan, customer relationships, timely delivery and communication of testing results, and deployment of solutions.
• Worked department's project priority process and project budget responsibilities.Responsible for collecting, coordinating, and documentation of management response to internal audit on Application Control reviews and System Security Business Continuity Owner reporting.

• Primary technical contact to coordinate incident management, testing, coding, and delivery of PeopleSoft Human Resources Management System solutions using PeopleSoft applications, GUI interfaces, SQL, and reporting tools.
• Led implementation of PeopleSoft break/fix and production teams.
• Tracked all changes for user functional communication and served as a PeopleSoft technical and functional consultant for multifaceted implementation projects.
• Tested all coded solutions and approved implementation based on user requirements for functional users.
• Tools used included Business Objects reporting, SQL, Cold Fusion and PeopleSoft / Oracle system solutions on Human Resources, Sales, and Commission system corporate objectives.

Systems Programmer,

• Chaired department's user testing and development Change Impact Committee.
• Tested and developed applications for insurance claim adjudication systems.
• Testing was done via Micro Focus COBOL and CICS tools and XDB database.
• Development originated in Client/Server environment targeting mainframe regions using 4GL APS CASE coding tool.

Programmer/Analyst,

• Developed, installed, maintained and supported legacy financial software.
• Tested all devices and code to certify ATM transactions with external financial networks.
• Trained and supported domestic and international clients in an AS/400 environment.