Confidential

• Iteration Manager / SCRUM Master responsible for mentoring and leading three Agile teams on a 17.9M project to move POS for 2700 stores to private cloud operation enhance customer experience and unify the code base for WEB and store operations.
• I had direct responsibility for leading 3 teams local and off-shore members , for Real-time Credit Card Authorization, Sales Settlement and Performance. We developed all new systems for Credit Card Enrollment, Scanning-Item Lookup WEB and store , Pricing, Promotions, Discounts, and Sales Settlement including integration with Inventory and Catalog Management, a new Vertex Tax System and Revenue Accounting.
• I worked extensively with Project Managers, product owners, systems architects, infrastructure, systems performance, Dev leads and vendors.
• My duties included assisting with Resource Planning, Release Planning, assisting Product Backlog refinement and prioritization assisting Dev leads with Sprint planning, estimating, story preparation and Sprint execution. I ensured blockers were assigned and cleared, risks were managed, and Sprint Reviews and Retrospectives were conducted for continuous improvement.

Confidential

Program Manager with SR. PM, and ber SCRUM Master duties responsible for mentoring and leading 12 international SCRUM and waterfall teams. We delivered two commercial releases of a secure mobile eWallet application. This was a multi-million dollar international project over 20M , initially targeted to 3 million users.

• I had direct responsibility for leading 12 off-shore teams and multiple vendors in seven countries. Reporting to the Managing Director, I assisted in establishing strategic and tactical plans for this project as the team converted from waterfall to an Agile process. This included establishing Agile specific processes and metrics with QA standards at the PMO level for compliance with enterprise program controls, reporting requirements and cost accounting.
• I worked extensively with business owners, the product owner, architects, systems security, multiple vendors, Data Warehouse, ESB, and execution teams. Our teams were primarily off-shore in India and Singapore.
• My duties included assisting with Release Planning, Strategic alignment, assisting the PO with Product Backlog refinement and prioritization. I was responsible for coaching and mentoring all 12 SCRUM teams. I lead efforts on estimating, Sprint execution, daily stand-ups, risk management and issue resolution, TDD- test plans, and integration testing.
• This eWallet project is a multi-language credit card application delivered on Samsung and iPhone. It provides secure credit card transactions, eCoupons, Loyalty Cards, and Money-back Offers with GPS location awareness for real-time target marketing as well significant support for BI dashboards and DW-based reporting with SAP Business Objects and IBM Cognos reports.

Confidential

Program Manager / Project Manager

• I was directly responsibility for full Agile SDLC C level reporting, envisioning, funding, Stakeholder buy-in, team selection and mentoring, assisting with Product Backlog prioritization, estimating, iteration planning, User stories, daily stand-ups, risk management and issue resolution, TDD- test plans, and UAT, Release planning, and production support planning.
• This involved extensive data conversion, 4010 to 5010 records , data mapping and user script changes impacting Infomatica, SAP / Business Objects and Cognos Regulatory reports. I lead all efforts from initial request and requirements clarification through development, QA, UAT, and production / go-live events. Primary deliverables were Custom Reports for Pharmacy / Regulatory Reporting Claims and Eligibility for Medicare part D and state response file remediation for multiple states.

Confidential

• Responsible for planning, coordination, execution and delivery of multiple projects under the VP of IT Service Management with a portfolio greater than 7M.
• I had direct responsibility for managing assignments and progress of local and off-shore teams, vendors and cross commits from multiple business units and IT services adapting / applying full SDLC and ITIL best practices to Service Management initiatives.
• I reported directly to the Director and VP of Operations. My duties included full financial reporting capital budget project product backlog definition, prioritization, staffing, estimating, forecasting budgets, iteration schedules, , Risk Management and Change Management.
• This included detail hands-on with Release Planning and coordination of implementation schedules for 60 mission critical applications Operational Readiness Reviews, establishing Monitoring Standards and Plans for a suite of applications as well as transition and support planning SLAs, OLAs and Warranty Period agreements.
• I contributed to Organizational Assets and Core Competencies by authoring major revisions to a Command Center Operations Manual for High Risk Implementation Event Weekends.

Confidential

• I was an Interim manager of Production Application Level Three Support team geographically dispersed Agile teams of Sr. BAs, and developers responsible for Early Resolution, Collections and Lost Mitigation in Home Mortgages.
• I worked with senior management to assess the adaptation of Agile methods. We introduced methods to assess and manage team performance, staffing requirements, and resource allocation to increase overall effectiveness and efficiency of services.
• I worked with Stakeholders and SMEs by mentoring and coaching them on successful methods to establish viable product backlogs and to develop User Stories that effectively capture requirements. By applying lean processes and automated workflows we were able to reduce communications and audit overhead by 50 . We reduced the time required to complete changes to production by 30 .

Confidential

• I successfully led a technical team of architects and SMEs through iterations -0 and iteration 1 phases of the Agile SDLC to establish a Cost Benefit Analysis, logical design and initial, prioritized Product Backlog with estimates and iteration plan for an Enterprise Service Bus build out.
• This included WebSphere Message Broker, Process Server, Service Registry Repository WSRR , and Tivoli ITCAM. The operational model included high availability with Oracle RAC
• My team produced all deliverables on time and under budget, including an Architectural Overview, Architectural Decisions, an Integration Model component and operational models , a Network Model, Security Model, Technical Review Board Presentation and cost evaluation of four alternate operational models. We used Agile SCRUM processes to manage this effort.

Confidential

I work in Wealth Management during a corporate merger to assist the PMO in their rescue efforts to bring mission critical 'RED' projects into compliance with methodology, processes and procedures necessary to meet QA requirements and to pass tollgates on time and within budget, without compromising utility and warranty targets for Vital Business Functions.

Confidential

I successfully led a global team in a multimillion dollar ERP / BI initiative for the design and implementation of a WEB-based Finance, Marketing and Supply Chain forecasting application supporting 123 world locations with Capital, O M and Demand rolling forecasts. I was responsible for project scope, business requirements, business process reengineering, risk management, integrated change control, issue tracking and problem resolution.

• I led efforts to successfully negotiate agreements between senior management, key stakeholders and international SMEs to resolve conflicting requirements and enforce strategic business alignment for financial forecasting.
• I was significantly involved in strategic efforts to establish international standards and efficient business processes to support consistent forecasting cycles, forecast content and reporting metrics.
• Our team worked at a program level to provide consistent design for WEB interfaces for BI dashboards and reports for all 123 world locations. We integrated C .Net front-ends with SAP PP/MM and Hyperion Planning. We also produced Business Intelligence feeds for Hyperion Essbase, Cognos 8BI and Powerplay.
• I helped increase team performance by mentoring team members in translating requirements to design, writing Use Case and test scripts and conducting UAT. We used SDLC and Agile methods to manage all project deliverables.

Sr. Project manager / Program Manager

• I was a Sr. Project Manager with program responsibilities in ITSM for the sixth largest bank in the U.S. I was responsible for Program management of long-term initiatives greater than 2M dollars.
• I led multiple projects requiring extensive systems integration as a result of mergers and acquisitions. This included highly visible projects related to IT Service Desk, eProcurement, IT Asset Management, Contract Management, Advanced Warehousing, and Network Discovery and Monitoring.
• I successfully led the full in-house design and implementation of new WEB-based Service Desk integrated with eProcurement Services this included the design and building of a B2B gateway to integrate Catalog Management with Order Management, Asset Management and Billing. The environment was C .Net, IIS WEB Services, Apache Tomcat, SQL Server and Oracle 9i platform.
• My team made major contributions to business process design and business process improvements for Automated Approval Routing for Service Desk Requisitions, Solutioning, Warehousing and Deployment.
• I contributed to Organizational Assets and Core Competencies by personally authoring corporate standards for Change Control Procedures, Production Systems Testing Standards, and Test Plan Specifications. We used SDLC and RUP methods, MSProject and SharePoint to manage all projects.

IT Consulting Services, Principal - Senior Consultant

• I have over twenty years of experience in mentoring, training and development of high performance teams. My projects are known for achieving reduced cycle times, higher efficiencies, reduced costs, superior quality and customer loyalty. I am the Author of MOOSETM Methodology for Object Oriented Software Engineering an iterative and agile based processes. My contracts and assignments included the following:
• I assisted major corporations in aligning IT initiatives with corporate strategies. I have significant experience in establishing best practices for application development and successfully delivering world-class, competitive information systems. I worked with PMOs to establish Centers of Excellence instilling Six Sigma disciplines, to established standards and ensure that quality is planned, risks are mitigated and managed, and Organizational Process Assets are well documented to add value to the corporation.

Health Partners - Health Care Services Provider Consultant and Senior Analyst

I led strategic planning and a Web-based design initiative for information exchange and back office consolidation across Tier Services, Custom Product, Contracts, Provider Information and Credentialing, Referrals and Reimbursements. I worked with corporate VPs, business unit managers, end-users and IT staff on a cross functional team to establish business requirements, business process models, Use Cases, and data models necessary to accommodate large-scale systems integration related to acquisitions.

Technical Team Lead, WEB Software Architec

• I worked with V.P.s and domain experts on a cross-functional team to establish business requirements, identify and optimize business processes, and to provide design documents for an Online Banking B2C portal for the fifth largest bank in the United States PNC Bank .
• This portal supports 2,000 locations and over two million uses. We integrated online banking services with direct marketing and direct response campaigns via user profiling and personalized content management.

West Law - Senior Consultant PM / BA

Served as a senior consultant, project manager, business analyst and mentor over a two-year period. Contributed to core competencies by conducting advanced application development training for over 250 IS managers and staff in iterative and Agile processes.

• Work with Business Unit Manager in Release planning and to establish prioritized Produced Backlogs. Worked with domain experts to documented business processes and rules, led BA teams in creating Use cases / User Stories for design and development.
• Reviewed client business strategies and goals to maximize the use of emerging technologies
• Functioned as a liaison between IBM's largest clients and technical teams in development labs
• Staffed and managed multiple international application development projects
• I had direct responsibility for customer liaisons, staff recruiting, team development, performance reviews and appraisals, project selection and project management. During this assignment I received the highest award of 19 international team leads and mentors on a world tour. Specific responsibilities and accomplishments:
• Various project management and technical team lead roles with increasing responsibilities over a twelve-year period. During my last three years with IBM, I served as a project team leader, mentor and business liaison at the International Technical Support Center ITSC in Germany. I worked with high performance teams and IBM's largest clients in Banking, Insurance, Healthcare, Manufacturing and Retail, providing strategic planning, large-scale systems integration, and business process reengineering. We collaborated on 200 projects in nine world locations to establish Six Sigma disciplines and proven best practices in iterative and agile processes to improve quality while collapsing the application development life cycle in terms of time and cost.
• Mentored Execution / Development teams in test development, design reviews, continuous build, delivery and retrospectives for continuous improvement specific project assignments included a new Subscription Billing and Fulfillment System ERM , and redesign of a major Communication Load Balancing System. All projects used the MOOSETM Iterative- Agile methodology.
• Conducted international training seminars on best practices for advanced application development.
• Confidential Significant experience with domain modeling, application architectural modeling , legacy system integration planning, business requirements and translation to design creating context models, user interface design, navigation and process flows ,service inventory and gap analysis, page and portlet maps, user profiling, content management, portal security, access provisioning, and conducting UAT multiple clients .
• Methodologies/ PM tools: Agile SCRUM, MOOSETM, RUP, GMS, Waterfall, UML, MS Project, Project Server, Excel, Clarity, PlanView,PowerPoint, VISIO, SharePoint, Remedy, Tivoli, Gemini, Issue Tracker