OBJECTIVE:

• Seeking an opportunity to participate as a productive team player in a group oriented.
• organization, utilizing progressive academic, technical and professional skills in the area of Telecommunications.

SUMMARY:

• Over thirty five years experience in the Telecommunications industry primarily on PBX and Voicemail systems.
• My experience includes Field Engineering, Second Level technical support, technical and service operations, Project management, customer service, technical management.

Professional Experience:

Carousel Industries

• Assigned as a Dedicated Technician to the State of Maine's Office of Information and Technology.
• Managing day to day operations as it relates to Adds, Moves and Changes in a totally IP Environment.
• Managed Call Centers, Call Management Systems. Modular and Aura Messaging systems, Intuity voicemail systems, Assisting in upgrades from Definity systems to S-8xxx series using G450, G430 and G650 gateways, 9600 series telephones.
• Co-ordinate with other vendors as it relates to circuits etc.

Independent Telecommunications Consultant.

• Managed and maintained large Avaya PBX and Voicemail system for the
• Responsibilities included repair of room phones, testing of circuits, setting up applications as required.
• Field Service Engineering for a Long Island Telecom Company. Mainway Telecom.
• Onsite Adds, moves, changes for the

Confidential

Avaya Telecommunications Manager

• Telecommunications Manager assigned to a large New York Financial Co. Alliance Bernstein.
• Managed 5 Telecommunications Analyst on a Day to Day basis maintaining the Company's infrastructure.
• Infrastructure included Avaya 8700 PBX, G-650 Gateways, Aspect ACD System, Intuity voicemail and IPC Turret systems. Also managed the transition from Avaya to Cisco.
• Managed client's PBX and Voicemail systems both locally and remotely on a day to day basis.
• Managed all circuit inventory and ordered new circuits when needed
• Managed the Call center ACD System.
• Designed and implemented applications relating to the Call Center.
• Assisted in the day to day operation of the Genesys IVR, CTI and Call monitoring system.
• Coordinated work with other Vendors, AT T Verizon etc.
• Responded to daily trouble tickets on Cisco Call Manager 7.1, set up features such as extension mobility, bridge appearences intercoms, and handled approximately 10-15 trouble tickets daily.
• Assisted in the transition from Avaya to Cisco by removing Avaya programming from the data base and setting up Cisco information in the Avaya UDP table.

Confidential

Field Service Engineer

• Installed and repaired Avaya Definity G3 switches and S-8700 Communication servers.
• Installed and repaired Avaya Hybrid/ Key systems such as Partner and Merlyn Magix systems.
• Installed and repaired Avaya Intuity, Audix, and Octel voicemail systems.
• Assisted on installation of Modular messaging systems.

Confidential

• At Ameriquest Mortgage Company, Greenwich - Connecticut, Performing adds moves and changes on a day to day basis
• At The Blackstone Group of New York, Staten Island New York - My responsibility included working with the telecom group assisting with day to day activities.
• Tadiran Telecommunications Port Washington New York performing technical support in a help desk environment.
• E.R.G Consulting services Phoenix Arizona performing field service activity as requested on a day to day basis.
• Global Linking Solutions performing field service installation and repair on Avaya key systems for the Dwayne Reade Orgagnization in the New York area.

Confidential

Telecom Analyst

• Managed large Definity G3 PBX performing all activities in the day to day operation.
• Distributed daily work load from help desk utilizing four junior analyst.
• Managed and maintained Octel and Avaya voicemail systems.
• Project Management for multi-site environment.
• Assisted in the day-to-day operations of our voice and network infrastructure.
• Implemented telecommunications applications within our multi-site environment including load balancing and call routing.
• Assisted in the day to day operations of our VOIP applications.
• Coordinated all network and hardware outages
• Coordinated projects with other vendors AT T, Avaya, MCI, Verizon, etc.
• Managed call accounting and call management systems.
• Managed recording systems.
• Coordinated all large moves within the infrastructure.
• Designed and implemented Call Centers with ACD applications utilizing call vectoring.

Confidential

Field Service Engineer

• Responsibilities include total project management, technical support and Implementation of global and local processing solutions for enterprise Customers such as Goldman Sachs, Bankers Trust, Morgan Stanley.
• Central office and cellular.
• Installation and repair of Definity G3 Pbx and Voicemail products manufactured by Avaya and Octel Communications.
• Did translations on 5Ess Central Office Switches to integrate with Lucent's and Octel's Voice Messaging systems.
• Sales engineering support in both pre-sale and post-sale environments designing and testing engineering solutions for non-standard system solutions.

Confidential

• Installed and repaired various PBX and Hybrid telephone systems, GTE, Focus, Fujitsu 4600.
• Lead man on several projects including cable layout implantation and design.