PROJECT AREAS MANAGED

IT

• Large scale software development projects with offshore developers
• IT security projects and ongoing BAU work
• Software implementations spanning thousands of stakeholders
• Production access control and support

Audit

• SAS 70 Type II annual assessments
• SSAE-16 Type II annual assessments
• ISO 27001 annual assessments
• SOX quarterly audits

SKILLS

Project Management

PMBOK, Prince2, Agile, Lean Development

GRC

Archer eGRC

Business Process

ARIS Business Architect

Statistics

SPSS, Excel

Quantitative Methods

Trend Analysis, Audit Sampling, Regression

Qualitative Methods

Case Study Analysis, Root Cause Analysis, Delphi Technique

EXPERIENCE

Confidential

TIAA CREF provides financial services including banking, investments and advice

Program Manager

Initiating

• Created financial models for programs and was responsible for audit program revenue and expenses

Planning

• Managed and coordinated business case research, financial analysis, writing, and production
• Developed and presented status reports to management, the Audit Committee and the Board
• Participated in key stakeholder meetings related to all compliance, audit and IT initiatives
• Ensured timely and accurate fulfilment of contractual obligations and performance objectives
• Created and managed staff against internal project work plans
• Coordinated responses among multiple functional areas to address problems of high complexity

Executing

• Created program processes and ensured work products met company and contractual standards
• Worked with process owners/teams to identify resources required to maintain audit and compliance requirements and documented business cases for audit/compliance budgeting
• Served as primary contact for all audit engagements as well as established and led regular program management meetings
• Ensured contractual compliance with vendors and service providers
• Coordinated responses among multiple functional areas to address problems of high complexity

Controlling

• Ensured staff members understood day to day project priorities, level of effort, and deadlines
• Managed risk and control self-assessments for business as usual audit and compliance activities and managed remediation efforts for any key findings
• Coordinated audit resourcing and activities with regulators during on- and off-site audits
• Monitored staff performance and followed up on areas of audit, compliance and policy deficiency
• Kept business stakeholders informed about developments in audit requirements
• Created team cohesion on a day-to-day basis by encouraging and developing learning and knowledge transfer

Closing

• Performed signoff and closing activities with key stakeholders

C-Level Suite and Senior Management

Reported the status of all audit and compliance programs enterprise wide

Audit Program

Managed the action plan development, maintenance, and monthly status reporting to the audit committee and the board for all audit projects and initiatives

Dashboard Modernization

Managed the project to modernize reports and dashboards via Archer eGRC

Management Reporting and Scorecards

Developed balanced scorecards to consolidate and simplify management and board reporting of audit and compliance programs

Business Case Development

Developed and operationalized business cases that saved the organization more than 100,000 in operational expenses

Confidential

Workstra provides SaaS-based assessment solutions compliance, audit and project management.

Program Manager

Initiating

• Effectively managed project/program P L and reported financial and operational metrics and levers

• Ensured client approvals and sign-offs on all major deliverables
• Provided thought leadership through advocatingour clients' philosophieson all software implementation projects

Planning

• Defined and managed team expectations regarding scope of work and responsibilities
• Engaged with partners to perform services on client implementations

Executing

• Created a culture of cross disciplinary communications at all levels
• Directed delivery team members across three continents, developed and managed project/program schedules, scope and budgets including project P Ls
• Negotiated and resolved high level client issues and problems
• Provided leadership in developing and documenting streamlined client engagement processes
• Worked with the Oversight Committee to gain consensus on the product roadmap and communicate vision and plans to client
• Identified and mitigated project/program risks by performing bi-weekly risk assessments with project teams

Controlling

• Managed resource allocation and utilization for the services teams
• Managed client expectations and communications flow on all client engagement teams
• Reviewed drafts of deliverables with client engagement team

Closing

• Performed final project reviews
• Managed administrative and legal closure of all client engagements

Client CFOs/CROs

Negotiated pricing, statements of work, solution design and requirements definition

Workstra C-Level Suite

Defined and proposed solutions for the problem management function, reported audit status and findings, and proposed changes and improvements to current software solutions based on client feedback

Business and IT

Worked with the business to draft requirements and business cases for new functionality Coordinated development activities and timelines with development firm as well as with local IT resources

ISAE-3402 Audit

Managed internal auditresources, external auditors, vendors and customer requirements related to audit readiness and remediation

Client Software Implementations

Managed client projects as defined by the statement of work to include planning, requirements definition, client engagement, quality control and closing

Software Development

Managed the software development initiative for a large scale, enterprise application that was developed by an offshore development firm in Vietnam

Operational Effectiveness

Helped clients realize more than 340,000 USD in savings with respect to audit and compliance activities

Publications

Developed several case studies covering audit and compliance which were published by the firm's marketing function

Confidential

Confidential

Audit Security Analyst

Initiating

• Performed analysis of business requirements to determine technical design and ensure the required design documentation satisfies business needs to meet the program's goals

Planning

• Coordinated IT application and solution testing
• Coordinated and responded to requests for changes from original project scope/specifications
• Developed complex program roadmaps and project plans specifying goals, defining strategy, coordinating staff, developing schedules, identifying risks, and documenting contingency plans for overall program management and for each phase of specific projects within the program.

Executing

• Ensured the creation of test plans that meets business objectives
• Ensured execution of unit and string tests as needed on new/modified code, by ensuring the specified test plan is executed and confirming the test results satisfy requirements
• Identified and scheduled project deliverables, milestones, and required tasks
• Facilitated the development and maintenance of project documentation
• Developed weekly assessments to ensure project timelines are met on time and budget
• Managed multiple projects simultaneously

Controlling

• Prepared project status reports to inform management, clients, and others of program and project status and related issues
• Demonstrated accountability for security and audit results
• Identified deviations from functional requirement and escalated issues appropriately

Closing

• Managed administrative and legal closure of all client engagements

Service Delivery Excellence

Served in an internal audit capacity to help an Accenture Delivery Center achieve SSAE-16 compliance

ERM Implementation

Developed and maintained controls and procedures for ISO 31000 and ISO 27001 compliant programs.

Operational Excellence

Performed gap analysis of organizational functions to identify value creation opportunities.

Management Consulting

Utilized the output of risk assessments to develop business cases for the financial justification of critical operations required to meet ISO 14001 and 9001 certification

Performance Management

Implemented control charts and cost centre performance indicators to ensure business objectives were being met

Project Management

Won the Accenture Silver Award for excellence

Process Improvement

Assisted on an Accenture financial transformation project that saved the client more than 22 million USD

My Performance

Was offered promotion two years early due to high performance ratings

Peoplenetz providedSaaS-based performance management solutions.

Program Manager

Initiating

• Wrote and reviewed statements of work and change requests on client engagements as well as with Peoplenetz vendors, suppliers and auditors

Planning

• Defined, created and managed detailed schedules of client engagements to promote efficiency and team velocity
• Utilized project plans and Gantt charts to maintain up to date and accurate bookings, statuses and updates of both internal and external projects
• Created roles and responsibilities for client engagements to ensure alignment of work tasks, accountability and address key responsibility gaps with and client leadership

Executing

• Drove communications with internal team and clients via regular status meetings, key milestone reviews and ad-hoc meetings and project escalations as needed
• Coordinated and participated in internal training, communication, planning and update meetings
• Documented all key decisions, scope changes, personnel updates, risks and mitigation plans

Controlling

• Managed the complete lifecycle of projects ensuring completion on-scope, on-time and on-budget with control and schedule control
• Established clear and enforceable governance change management processes across client engagements and internal audit activities
• Performed quality assurance on project deliverables to ensure high client satisfaction

Closing

• Worked with clients to achieve sign on statements of work and project deliverables
• Performed administrative and legal closure of projects

Internal C-Level Suite

Developed status reports for client implementations, audit findings, remediation plans, development schedules

Client Senior Management

Helped define requirements, scoped work, estimated budgets and timelines related to software implementations

SAS 70 Type II Audit

Assisted in the development of a CSA process for the certification and accreditation of federal information systems.

IT Security

Managed the IT security process between the development firm, senior management, internal IT, external audit and customers

Client Software Implementations

Managed the planning, requirements definition, scope of work and quality assurance related to client software implementations acted as a program manager for concurrent software implementations

Client Service

Helped Peoplenetz achieve a customer satisfaction rating of 94 on its client software implementations

Operational Effectiveness

Ensured the delivery of all audit, IT and marketing projects on time and on budget