SUMMARY OF QUALIFICATIONS

• PMP Project Management Professional Certified
• Certified ITIL Information Technology Infrastructure Library Foundations Professional V2 V3 Certified
• Over 20 plus years experience within IT Service Management, Healthcare Operations, and Food/Beverage Industries
• Experience managing multiple projects at one given time i.e. medium to high risk/complex projects
• Comprehensive understanding and knowledge of Project Management methodologies i.e. PMBOK
• Created and Facilitated ITIL Light Foundations Training for ITS- Operational Staff Members
• Comprehensive understanding and knowledge of SDLC Models i.e. Waterfall Agile Process Models
• Experience in group personnel management to ensure projects are successfully implemented
• i.e. identifying and assigning resources to individual project activities
• Experience managing project team members across varying locations and time zones
• Ability to analyze and interpret technical information/data combined with translation skills to assist customer/client full comprehension
• Business Management experience in both public and private sectors with key emphasis on information technology, program and project management, as well as, procurement and vendor management
• Experience with Root Cause Analysis, which includes identifying high impacting problems and permanently eliminating the problem from the environment
• Experience with creating, as well as presenting, Executive Summary reports for Senior Leadership Team Members and Clients/Customers
• Facilitate postmortem meetings which includes setting meeting objectives, creating meeting agenda, and leading meeting discussions

WORK HISTORY

Confidential

Senior Project Manager

• Act as a liaison between PepsiCo Foods - Business Support Services Organization, PepsiCo Research Scientists, and Third-PartyVendors/Contractorson a daily basis
• Continue to drive and build relationships for both internal, as well as external, service providers and business partners
• Provide effective business process solutions
• Support and maintain several of the PepsiCo Foods Intranet sites, within Global Research and Development
• Work closely with Strategy Leaders and Business Unit BU Managers to ensure research and development related processes are streamlined globally
• Provide feedback to Strategy Leaders and BU Managers as far as where their services and tools can be leveraged
• Drive work efforts, such as project activities and tasks for initiatives that relate to PepsiCo Business Service Support and Operation Services i.e. experience managing both 'food' and 'beverage' project schedules and plans
• Initiates tasks and activities that are used to define, maintain, and improve on business related processes and procedures
• Work with Third-Party Vendors, as well as with a variety of PepsiCo Open Innovation Partners, anytime a product and/or service demonstration or demo is requested
• Responsible for quality control checks of research and development documentation, which includes making sure documentation is accurate, complete, and appropriately stored, via Global R D Repository

ITIL Practice Specialist

• IT services
• Responsible for managing improvements/enhancements to IT Service Management processes, as well as,
• As part of the CSI Continual Service Improvement Team, additional responsibilities include measuring the performance of IT services that are being supplied by the IT Organization to internal and external customers/clients, as well as, measuring performance of Third-Party Vendors via SLA's and OLA's
• Facilitate 'Audit Review' meetings between the IT Senior Leadership Team Members, IT Compliance Manager, and IT Support Team Managers for the purpose of discussing any/all audit findings which may lead to a negative impact to the IT Organization's compliance
• Responsible for assisting in the creation and initiation of a 'Remediation Plan' for those items that were identified as being out-of-compliance, or have the potential to affect the compliance of an IT service
• Review technical documentation, which includes documented policies, guidelines, and procedures, to ensure
• the content of all materials are accurate and translated into a business language format when/where applicable
• Additional activities include acting as a Business Relationship Manager i.e. Technical and business relationship liaison between IT Support and internal/external customers and clients for Christus Health
• Work closely with the PMO Office, which includes PMO System Director and Senior Level - IT Project Managers, to ensure project goals and deliverables are successfully met

Senior Project Manager

• Responsible for managing the performance and functions of assigned projects
• Interfaces with external customers/clients to define requirements and technical system specifications
• Build credibility and maintain communication with project stakeholders at multiple levels
• Facilitate weekly management meeting discussions with Senior Leadership Team, including Data Center,
• Transitions, as well as, Operations Senior Leaders
• Develop and manage detailed project budget plans, which includes reporting the budgetary status of all assigned
• Responsible for mentoring and developing skills of other associates involved in managing and supporting CMS
• Centers for Medicare and Medicaid Services approved projects
• Ensure contractual SLA's Service Level Agreements are being met
• Provides input for enhancing organizational processes and procedures
• Service Manager, Manager/Senior Project Manager
• Manage daily IT Healthcare Operations totaling an annual business amount of 2 million and greater
• Responsible for engaging Clients/Customers, Project Team Members, as well as Senior Leadership Team Members, on approved project schedules and plans
• Evaluate project schedules throughout the life of the projects to ensure the projects stay within the scope, are within budget, are completed before or by the scheduled completion time, and quality expectations are met
• Responsible for managing the project budget, which includes tracking and reporting resource hours as well as project expenses on a week-to-week basis
• Create and implement new Service Management processes based on ITIL Information Technology Infrastructure Library Methodologies this includes Incident, Problem, Change, and Release Management Processes

Lead Problem Manager/Project Manager

• Lead Problem Management Team Members which includes facilitating departmental meetings, direction for career
• Work closely with Network Engineering Team Members to ensure network transition plans are properly
• Manage Audit Remediation Project Plan for entire IT Operations Department
• - This includes ensuring SOX, PCI, and OCC audit remediation items and fieldwork evidence are properly supplied
• Communicate with Senior Level Management and Executive Team Members in regards to project progressions, as well as, provide solutions on potential project risks
• Delegate project tasks, or special requests, to the appropriate Technical or Platform Team Members
• implemented, as well as, that there is zero disruption to service
• Develop and/or make appropriate revisions to IT Service Management Processes based on the focus of CSI
• or Continual Service Improvement
• development, implementing plans for conflict resolution, and mentoring others
• Assist in ITS Cost Saves by proactively eliminating problems from Alliance's environment
• Note: Cost saves include annual dollar amounts from 100,000 to 500,000 plus
• Oversee Service Level Agreements or SLA's and Operations Level Agreements or OLA's to ensure they are being met on a day-to-day basis
• Create and implement policies, practices, and procedures around IT Knowledge Base tool

ACCOMPLISHMENTS AND AWARDS

• ITIL Version 2 Certified July 2007 ITIL Version 3 Certified November 2012
• Project Management Professional Certification PMP Certified April 2008
• Information Technology Infrastructure Library- Foundations Certification ITIL Certified
• Obtained Microsoft Project 2003 Certification of Completion November 2006
• SPOT Award for hard work and accomplishment of driving down Incident/Problem Ticket numbers
• Award presented July 2006
• Project Management Certification from Amberton University Fall 2001
• Outstanding Service Award in December 2001
• S.A.S.S Serious About Service Satisfaction Awards for the months of April and March of 2000
• Two 2 Outstanding Service Awards during the month of July 1999
• Nominated and elected Employee of the Month twice during the year of 1999 April and March 1999