Professional Summary:

• A PMP, ITIL V3 certified Project Manager with 9 years of managing technology projects.
• Extensive experience with application of SDLC, it's supporting methodologies like Agile and Waterfall with adaptation to DMAIC Six Sigma framework where necessary.
• Excellent knowledge of Earned Value Management EVM , CPM: Critical Path Method and PERT: Program Evaluation and Review Technique.
• Proficient in all the Knowledge areas and Processes of PMP project management methodology.
• Effective Interpersonal and Communication skills in extracting business requirements internally and on the field throughout project life cycles including Current State Analysis, Design, Review of Functional Requirements, Dependencies and Software Requirements Specification SRS .
• Impactful Data Mining knowledge complementing Business Artifact-extraction abilities through SWOT Analysis, Surveys, well facilitated JAD sessions, Historic/Projected Data reviews leading to understanding of the As-Is business model to organize and gather User and Business Requirements to produce effective Business Requirements Document BRD in complementing successful GAP analysis. Documents generated: Business Requirements Document BRD , System Requirements Specification SRS , System Requirements Document SRD , Functional Requirements Document FRD , Technical Requirements Document TRD , Project Request for Change PRFC , Contingency Planning CP and more.
• Professional experience and knowledge of Unified Modelling Languages UML leading to proficiency in creating Use Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, Class Diagrams.
• Execution and implementation of Business Intelligence BI to analyze metrics using data and statistics with a focus to improve efficiency, reduce errors and add value to Business process
• Good knowledge of Indexing, Validation Reports, and ETL packages to understand the low level requirements in generating high level historic and real-time Data Reports.
• Good Knowledge of Object Oriented Analytical Design OOAD , Data Modeling, Mapping, Design and implementation of RACI charts.
• Expert in tracing requirements throughout the development process and verifying adherence Requirement Traceability Matrix RTM .
• Working Knowledge of project management tools like MS Project and Primavera leading to approaches, methodologies and processes that help implements the Change Management, Content Management and Configuration Management.
• Experience in reviewing Test Procedures, defining Test Cases and following up with facilitating Triage calls.

Technical Skills:

Professional Experience:

Confidential

Role: Senior Project Manager

Responsibilities:

• Working closely with the Senior Management to determine the information they need to make impactful decisions during the highly pressurizing Welcome season for CVS Caremark.
• Managing a team including 2 PMPs to gather, measure and analyze information from department heads
• Performed executive information analyses to pin point areas of improvement
• Achieved measurable improvement in performance compared to the previous year during the same season
• Published a highly influential report multiple times a day that grabbed the attention of the department VPs and Directors and drove them to push for performance within their departments
• Worked with cross functional managers and Senior managers and suggested improvements in systems to deliver and integrate information to maintain consistency throughout the enterprise. This helped avoid conflicts among Senior management of different departments that previously acted on information they produced internally

Confidential

Role: Project Manager Consultant

Responsibilities:

• I worked with the Director and Regional managers to gather IT requirements helping several Current State and Future State, Architectural and Business meetings with and on behalf of Business Stakeholders while providing objective intuition on System Estimates and Benefit Analysis.
• Partner with the Director and Regional manager of NA in policy making and utilize technology to implement policies effectively.
• Manage the deployment of an enterprise software installation for access control and management from Initiation to closure by assuming responsibility of the scope, timeline, budget and other project constraints.
• Manage multiple medium size projects simultaneously assuming accountability for purchasing, tracking finances and interacting with internal teams and external vendors for successful completion of projects.
• Gather requirements, create business process flows, Use Cases, functional specification documents, create training manuals, scope of work, engage and manage vendors for enterprise software solution deployment.
• Spear headed the integration of access control systems for McAfee and Intel after McAfee's merger with Intel.
• Perform business intelligence analysis and prepare dashboards to analyze metrics using data and statistics with a focus to improve efficiency and reduce errors during the deployment of an enterprise software solution.
• Perform financial tracking and business analysis reports for management by building dashboards.
• Design project and process management tools such as budget forecasting tool, Project portfolio tracker etc with ownership for gathering requirements, designing, building, testing, deploying and maintaining phases.
• Manage change by tracking projects effectively and engaging Stake holders in the change process.
• Supervise stakeholders, obtain status updates and take appropriate actions to influence project execution and ensure timely delivery.
• Expertise in managing teams and Stakeholders and partnering with resources for successful and timely delivery of projects.
• Excellent interpersonal/communication skills. Interacted with all levels in the hierarchy from VP, Director to clients and staff, covering all ends of the spectrum.
• Delivered metrics driven project performance. Used metrics as tools to improve process.
• Separated the input, output elements and made use of BI tools to help with future process flows to meet requirements.
• Used Microsoft Visio for creating UML diagrams such as Systems Work Flow Diagrams, Process Flow Diagrams detailed presentations.
• Coordinated teams with internal data transfer within QA, UAT and Production stages. Helped Project Manager coordinate functional teams in accomplishing ETAs and overcoming technical roadblocks and bottlenecks.
• Managed Project Change Requests PCRS and Project Request for Change portals using HP ALM and complex macro-managed Microsoft Excel functionalities with related User Stories defined along the lines of Acceptance Criteria.
• Wrote SQL Queries in Oracle for data manipulations and created Logical Data Models of the Database.
• Used past experience in coding to analyze SQL queries in helping the Development and Data Warehouse teams. Involved myself in the Data Mapping and Data Modeling documented the data architecture of the databases to escalate to the SME's.
• Implemented the Agile Scrum methodology for the project.
• Helped create and decipher Request for Proposal RFP for vendor software implemented in dependant projects.

Environment: MS-Visio, MS Word, MS PowerPoint, LENEL, Agile, SQL, Oracle.

Confidential

Role: Project Manager

Responsibilities:

• Gathered user and business requirements through interviews, surveys, and prototyping.
• Involved in full System Development Life Cycle of the project.
• Identified and cleared functional issues and supported IT development staff throughout the design, development, testing and implementation phases of the software development life cycle.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Prepared Logical Data Models that contained set of diagrams, Business Requirement Documents, and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors.
• Created Use Case Diagrams, Activity Diagrams, and Sequence Diagrams in MS Visio and worked on wireframes during the Elaboration Phase.
• Stored and modified requirements in Rational Requisite Pro.
• Authored progress and completion reports, which were then submitted to project management team on a weekly basis.
• Suggested measures and recommendations to improve the current application performance.
• Worked on project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Participated in Scrum meetings in the role of a Product Owner Responsible for maintaining the Product Backlog.
• Assisted in manual front-end testing to check all functionalities of different modules.
• Trained user teams on new processes and operational procedures.

Environment: MS Word, MS Excel, MS PowerPoint, MS Visio, Rational Requisite Pro, Agile, Scrum, Java, Oracle, and SQL Server.

Confidential

Role: Sr. Business Analyst

Responsibilities:

• Performed a project analysis on new projects, including requirements, personnel, and costs. Conducted daily Scrum meetings, Agile project planning and status sessions.
• Worked extensively with SMEs in understanding and documenting their requirements pertaining to Loan Origination process, ARM, Escrow Analysis, ACH based Accounts, maintaining and analyzing customers Accounting books and many other business Areas.
• Worked with the Business users, tech Lead and 3rd party vendors in gathering their requirements and data transaction information.
• Adopted Rational Unified Process RUP methodology with emphasis on its six best practices for iterative and incremental development.
• Co-author business requirements document with project teams. Extracted, discussed and refined business requirements from business users and team members.
• Delivered requirements for integrating transaction, previous day and current day information reporting, for ACH, Wires, Memos, Returns, Controlled Disbursements, Lockbox, and Data Exchange.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
• Developed and implemented processes and tools for requirements gathering, Analysis, planning, tracking and delivery using Rational Rose requisite pro.
• Analyzed user problems, including automated and manual business processes and identified, researched, investigated, defined and documented business processes.
• Designed and developed project document templates based on SDLC methodology.
• Designed and developed Use Case diagrams and Activity Diagrams.
• Assisted project managers with the development of project schedules. Develop requirements and preliminary design for client applications.
• Perform analysis and design projects using a systems development methodology. Work with all levels of client staff in solution definition.
• Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.
• Collaborated with the QA team to develop the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Organized cross training of team members and Users to become more responsive.

• Assisted in development of training materials for new technology and process improvements.

Environment: Windows, MS Office MS Word, MS Excel, MS Power point, MS Visio , Agile, Scrum, Crystal reports, RUP, UML, Visual Basic, SQL, Oracle.

Confidential

Role: Business Analyst

Responsibilities:

• I got involved in Cost Benefit Analysis and Critical Path Analysis in coordination with the team members, and was involved in the Planning phase of SDLC to ensure valid business requirements.
• Held interpersonal Interview sessions with various Focus Groups, including business owners, SMEs and technical leads, for effectively gathering requirements assuring that business objectives and priorities are aligned with the planned scope.
• I followed the PMI/PMP methodology for the entire SDLC, create full life-cycle documentation from product requirements in the development stage to functional specifications, and organize all information in developing the BRD's.
• I also performed Gap Analysis, designed new process flow charts, documented the business processes, various business scenarios and activities of the business from the conceptual to contextual level.
• Generated System Requirements Specification SRD for unifying the system requirements in a systematic formula.
• Created Use Case scenarios according to business needs and specifications and Implemented UML methodologies to design Use Case Diagrams, Data Flow Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams.
• Assured the formation of Required Traceability Matrix RTM of application functions, performance, and security requirements to the business process steps.
• Involved in full life-cycle modeling using UML, MS Visio and MS Access for development, testing and deployment.
• Produced and managed documentation on release activities to support problem resolution.
• Reviewed and evaluated all the modules of the software in the form of Functional and Regression Testing before delivery to stakeholders to confirm meeting the standard criteria.
• Performed basic UAT with the different customers and different business modules. Interacted with developers and various members of my team to discuss and resolve defects and their priorities.

Environment: MS Word, MS PowerPoint, MS Visio, UML, Gay Analysis, Ms Access.

Confidential

Role: Senior Systems Engineer

Responsibilities:

• Prepared the Vision and the Scope of the project for the Project Manager after attending the Feasibility Analysis.
• Attended and Facilitated JAD Sessions, Interpersonal Interviews with the Stakeholders, SME's and Quality Analysts.
• Gathered information regarding the software's and hardware's Server, Network. involved in the project.
• Acted as a SME for the application team and the Infrastructure team.
• Analyzed the risks involved in the project.
• Data was encoded and then decoded as needed by Data Warehouse in maintenance of proper versioning.
• Gathered requirements and created Functional Specifications Document as a part of the Inception Phase.
• Responsible for translating BRDs into use-cases, and context diagrams and used UML to visually model the system.
• Gathered the Functional, Non-Functional, Data and GUI Requirements after studying several batches of Business Artifacts including 3 years of business performance reports.
• Organized and reviewed Backlogs brought in by the stakeholders to be used in the project.
• Performed GAP analysis during the conversion process.
• Communicate status regularly to management via written regular and ad hoc reports via email.
• Used Complex SQL queries and Data Modeling Techniques to work on the databases and to find out their dependencies.
• Used Data modeling to understand various elements of data that could be stored, the size of these elements and the kind of information each element can contain.
• Determine and discuss the daily work to come up with solutions of maximum efficiency during the daily Scrum meetings.
• Documented and maintained backlog of user stories pre and during projects using Scrum approach in Agile methodology.
• Coordinated with the application team and Quality Analysts in the creation of test plans, User Acceptance Test scripts and Regression test cases for upgrade .
• Lead a team of software engineers, facilitated effective transition of the team to the project by providing project related training and ensured timely deliverables of the team to the client.
• Analyzed and successfully implemented the business requirements for Arizona Public service client.
• Used Agile methodology of software solution.
• Finally I got to compare the past As-Is model and the To-Be or the present As-Is model compiled all reports and error logs in an organized manner, made suggestions and upgrades for future releases and signed off.

Environment: MS Office, Microsoft Visio, Microsoft Project, Agile, Gap Analysis, SQL, Windows.

Confidential

Role: Software Engineer

Responsibilities:

• Identified the business needs of the clients and stakeholders to help determine solutions to business problems and conducted JAD sessions.
• Gathered inputs from Subject Matter Experts SME and proposed changes.
• Analyzed system requirements and created various Use Cases and Workflow Diagrams, Sequence Diagrams, and Class Diagrams using MS Visio and used UML Methodology to define the Data Flow Diagrams.
• Managed the requirements cross functionally through Requirements Traceability Matrix.
• Conducting User Acceptance Testing UAT and documentation of test cases.
• Documented BRD supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Tracked actual performance against projected performance and conducted GAP Analysis, Impact Analysis to formulate the To-Be architecture of the business using MS Visio 2010 and MS Office 2010.
• Maintained and uploaded all project related documents and made important project related announcements.
• Generated weekly status reports and Ad hoc reports to monitor the progress and identify critical points to reallocate resources and Decision Support for Development Life Cycle.
• Designed work flows and process flows for software application design.
• Used Waterfall methodology for software solution deployment.
• Evaluated the systems' performance and redesigned process to show results in 18 minutes earlier showed up in 11 hours , thus making operations lean and efficient.
• Worked with cross functional teams and helped perform project integration management.
• Executed Test Scripts and worked with offshore team to resolve defects.
• Created, edited and executed SQL Statements to create test data and validate test results.
• Worked on standards for Test Scripts with the BA.
• Helped Development team to compile the SQL Database.
• Wrote and executed test scripts.
• Reviewed and applied test scripts written by QA team.
• Attended several Interviews, Group Sessions where the details of the projects were discussed by the BA.
• Joined more meetings held by BA where Logical and Physical Architecture team demonstrated desired Static and then Dynamic Prototypes.
• Stood closely with the ETL team with the Data Mapping document and assisted them to create the Mappings.
• Worked closely with the architects, database administrators and technical team during Data Mapping and Data Integration.
• Involved in Data Modeling and Dimension Tables.
• Designed SQL Formulation Diagrams using MS Visio and discussed them with the BA.
• Played a key role in explaining the User Acceptance Testing UAT , and Implementation of the system that followed.
• Made suggestions in the Planning, Testing, and Implementing system enhancements and conversions.
• Attended JAD sessions and Interviews conducted by the BA.
• Maintained in detailed project missions, data process flow diagrams, and timelines.
• Helped BA to work with SQL queries for data manipulations.
• Assisted Test Lead, Testers understanding database Code Structuring and completed Unit Testing on schedule, followed by the Integration Testing.
• Generated Reports on a regular basis.
• Presented functionality at the UAT meeting and then participated.

Environment: MS Visio, Ms Project, Ms Visio, Gap Analysis, UML, ETL, SQL, Windows.