SUMMARY

Senior IT Director with demonstrated experience introducing key technology solutions to meet the changing needs of a dynamic business environment. Background includes Fifteen years of experience in installation, testing, upgrading, troubleshooting, support and maintenance of LANs/WANs in addition to managing and supporting application development. Fifteen years of experience as a hands on IT Director. Exceptional IT Infrastructure development and management with an emphasis on building cohesive team environments in highly available Datacenters. Heavy Infrastructure Project Management with an emphasis on development processes and procedures as well as contract and vendor resource management. Excellent track record of performance, work ethic and multi-tasking abilities in 24/7 highly transactional environments.

TECHNICAL EXPERTISE

Hardware: Rack mounted servers Dell Desktops laptops, HP Servers/Blade Servers

Dell Kace Virtual Appliances , Dell Servers/Blade Servers, Dell Compellent SAN, Dell routers switches, Dell Power Edge Blade Servers, Dell Automated SAN/Tape Backup hardware, Dell Sonicwall, Dell Equallogic, EMC AVAMAR, EMC Storage and Backup Solutions, Cisco ASA Firewalls, Cisco Call Manager, Cisco Presence, Cisco Unity, Brocade Fiber Channel Switches, Fiber Fabric, Automated Telemarketing Dialer Equipment, VOIP Phones Hardware, Nortel BCM/Option 11c hardware phones, Avaya Phone Systems, Siemens Phone Systems, Various HP laser printers peripheral, Security Systems, Structured Cabling, IP Cameras and DVR's, Laptops, Workstations, Custom built Servers Desktops, PDA and Tablet and Smart Phones, APC in row cooling, APC UPS, APC Data Center Products, Data Center Cabling/Racks/Cooling, Network Accelerators Expand/Riverbed/WAAS

Software: Microsoft Windows Operating Systems, Windows Server/Clustering, Storage Center, SQL Server, Exchange, Office 365, Microsoft Hyper-V, Microsoft Active Directory Expert, Office/365, IIS 6 and 7, VB and PS scripting, Project, Fore Front, Dynamics/FRX, NAV, CRM, Microsoft Product Stack, Red Hat Linux/Ubuntu/Fedora, VMware ESXi/ESX Server, VMware VSphere, VMware View/Composer, VMware Thin App, VMware VCloud, VMware SRM, VMware Workstation/Fusion, VDM/VDI, VMware VShield, VMware Product Stack, Virtual Networking, Virtual Storage, Virtual Security, Virtualization Management, Cloud Computing, Cirtrix XEN Server/Desktop, Vranger, EMC, Symantec Backup Exec and Storage Replicator, Symantec Corp Anti-Virus Firewall, Trend Micro Office Scan, Trend Micro Deep Security, Trend Micro IWSVA, Trend Micro ARM, Trend Micro IMSS, Trend Micro Deep Security, Trend Micro Worry Free Business, Trend Micro Product Stack, Checkpoint Security, Cisco IOS, Cisco ASA, Cisco IDS/IPS, Cisco UCS, Quest Software Archive Manager, Scriptlogic Desktop Authority, Adobe Photoshop, Adobe Reader, Adobe Product Stack, Biscom Fax Server, Facsys Fax Server, Vertafore AIM, Vertafore ImageRight 3.5 -5.5, Highjump, FastTrack, Warehouse operations, Akamai CDN, Solarwinds.

PROFESSIONAL EXPERIENCE

Confidential

Senior Director

• Managed and maintained all systems for multimillion dollar publically traded ecommerce retailer. Responsible for all system setup, design, and daily operations. Including, multiple Data Centers across the country with a user base of 800 users with roughly 300 servers. Technologies included are Windows Server infrastructure, VMware, VMware View VDI, Citrix Xen Desktop, Microsoft Dynamics, IIS, SQL, Solar winds Orion. EMC San's, Dell Servers and Blade centers as well as Cisco and HP switching technologies. Helped maintain PCI DSS 3.0 and SOX compliance with all IT Department activities.
• Key role in deploying and maintaining VMware infrastructure and remediating environment with best practices in mind for sound operation. Hardened infrastructure to help make it more reliable and resilient for the Enterprise. Completely redesigned all of the IT infrastructure for a scalable highly resilient environment boasting 100 uptime to our customers.
• Developed multiple project plans and POC's for high level infrastructure projects. Mentored and assisted IT personal as needed to further their development within the enterprise.
• Lead team of 22 technicians and 4 managers to maintain 24/7 365 operation servicing millions of customers with 100 uptime to our user base helping the company grow to 400 million dollars in revenue. Supported full lifecycle of customer transaction from entering our ecommerce site to shipping their order from our fulfillment centers.
• Worked as Subject matter expert for IT Infrastructure related projects and initiatives and acted as subject matter expert in all areas of IT infrastructure and IT Operations.

Confidential

Manager

• Responsible for all technology design, planning, implementation and support for a 200 million dollar Managing General Agency MGA .
• Managed 3rd party relationships and service level agreements, which included negotiating with service providers to obtain the best terms for the corporation, while insuring that all provisions of the agreements were being met. Including CapEx/OpEx budget of 2 million.
• Lead Project Manager on all IT related infrastructure projects which included resource management, estimating, scheduling and Team member definition. Lead the IT operations team with the philosophy of the Kaizen in mind, constant process improvement . Led all information technology projects including design recommendations, RFP/RFQ development, contract negotiations and implementations. Outsourced application development to offshore sites in India to minimize cost of application development vs onsite local resources. Defined Scope of Work and UAT testing groups to define process improvement with offshore development team. Worked closely with CIO to define business case and cost justification to create custom applications to impact the bottom line.
• Managed multiple SaaS development projects to bring custom applications to the user base as well as gain efficiencies with current Application and reporting systems. Managed and directed support for six additional entities with common ownership. Responsibilities included daily operational and business applications support as well as Management of the IT Operations Group.
• Acted as Senior Engineer for all Windows Server Systems and SQL Clusters. Including Storage, VMware and IIS 6 and 7 websites. Strong Technical aptitude and troubleshooting skills. Heavy AD and Forest integration as we all GPO and VB scripting to automate installation processes.
• Acted as Senior Engineer for VMware virtualization environment. Hands on with planning, installation and deployment of Vmware Vsphere, ESXi servers and Vmware View Desktop Environments, including day to day management of the Virtual Infrastructure. Responsible for all Data Center equipment and Virtual Servers/Desktops including SAN, FC Switches, Cisco Networking environment as well as Disaster Recovery site using Vmware SRM and Dell Compellent Block level replication.
• Responsible for supporting 300 end users, believing these end users are my customers and deserve exceptional customer service.
• Provides support for 18locations throughout the nation: Florida, Georgia, Alabama, South Carolina, New York, Louisiana, Texas, California, Nevada and Oregon.
• Implemented and managed and refreshed entire security solution to protect entire network from Spam, Viruses, and Attacks. Hands on role in testing and deployment of all Technology for the Corporation including a virtualization initiative deploying over 300 VMware View Desktops and Virtualizing the entire data center to 100 Virtualized environment.
• Implemented companywide Cisco VOIP solution to our 14 branch locations, saving the company on Telco and administration of users across the WAN.
• Designed and managed Disaster recovery site with real time replication to a secured NOC for DR scenarios.
• Changed the attitude of the department to a more customer centric department with the goal of Raving Fan's in mind.

Confidential

Director

• Lead Project Manager for all IT Operations and Business Operations initiatives. Controlling resources and job flux while managing C level expectations. Direct role in all Business Processes including field operational SOP's.
• Utilized VOIP, MPLS, Cisco and terminal services, and various accounting and product management software to transform the company into a secure computing environment.
• Planned and developed a disaster recovery plan for all phases of the business including field management to hot collocation infrastructure sites.
• IT Management, Contract Management Audio Video Systems design and implementation, Dealer to Business relations Job Costing, Purchasing Management Operations Management, Quality Control

Confidential

Director of Information Technology

• IT Director for one of the largest correspondent mortgage lenders in South Florida. Balanced tactical actions to accommodate aggressive corporate growth and flux while maintaining strategic vision for overall technology operations. Designed and Implemented 285 node network including 4 Domain Controllers utilizing AD, DNS, and DCHP, 8 File servers, call center with 185 stations, Sql server with multiple CRM databases, BCM server, all Microsoft Windows Server 2000/2003 including SQL replication and clustering. Fax Server, Security server including Sniffer technologies and antivirus and spy ware services for increased network security. Developed our own web based Underwriting system to allow processing and billing to branch offices and customers.
• Lead Project Manager for all IT Operations and IT Development Projects. Worked with outsourced Development teams in China to create and develop a custom underwriting application using redhat/linux tomcat DB. Identified UAT testing groups to define processes and improvements with the Underwriting systems, as well as implementation of solid SDLC practices to ensure the applications were developed with minimal cost and maximum impact to the bottom line. Project lasted two years and allowed the company to completely automate the Underwriting process from quote to bind. Implemented VPN's to our remote offices located in Northern Florida and Michigan. Utilized remote offices for Nas disaster recovery technologies and remote office functions to increase productivity and profitability. Developed Fail safe disaster recovery systems such as redundant data drives with mirroring technology and various remote NAS devices to deliver our data to multiple fail safe locations to increase availability and security of confidential company data. Deployed security measures to protect our infrastructure from attacks. The techniques developed lead to zero downtime due to hacks or virus attacks. Key role in building company from 20 employees to 285 employees. Reduced IT spending from 4 Techs to only 2 over time with specific IT time saving software to increase overall IT productivity and TCO.

Confidential

Network Consultant / Lead Technician

• Provided system administration and network support to retail /wholesale customers across South Florida. Including Windows Server and Storage troubleshooting and deployment as well as SMB grade Server Infrastructure. Sold services, software, and hardware to accommodate customers IT growth and needs. Developed Multiple Ecommerce sites for small to medium sized companies.