SUMMARY

• Confidential is CSM/PMP/ITIL V3/ Certified Project Manager with more than 15 years of experience in planning, estimating, resource planning, risk assessment, scope, change and issue management with complex projects. He has successfully handled project budget range from $ 1 million to 15 million.
• He has experience with various global application and infrastructure solutions - ERP Implementation, Web Based ecommerce Apps, Apps Modernization, Mobility, Data Warehouse, Data Center and Server Migrations.
• Successfully implemented and transitioned the projects to service area
• He has vast understanding of software development life cycles including traditional Waterfall and iterative Agile methodologies.
• Has developed business applications road-map, strategic planning and delivering solutions to meet the business needs.
• Has experience with the development of applications using Agile / Scrum methodologies
• Has collaborated with team, business stakeholders to understand the contract and financial objectives of the overall engagement and shared this understanding with the project team and resolves all critical actions to the agreed timelines.
• Has effectively collaborated with IT team to ensure exchange of business information, develop innovative approaches to problem solving, and continuously seek ways to improve communication and engagement.
• Involved in guiding the organization in standardizing the Scrum process along with implementing software development utilizing agile methodologies.
• Proficient in handling project budget range from $ 1 million to 15 million.

PROFESSIONAL EXPERIENCE

Confidential

Customer Project Manager / Program Manager / Scrum Master

Responsibilities:

• Overall accountability for Delivery of large global enterprise program or multiple projects (as requested)
• Involved in designing, developing and implementingweb-based ecommerce applicationfor large and complex programs / projects
• Drove software development utilizing waterfall/ agile methodologies.
• Conducted kick-off meetings with all the stakeholders’ participation. Developed project charter and reviewed with all the stakeholders identified.
• Documented the scope, success criteria, budget, high level time line, risks, constraints and assumptions
• Based on the scope finalized in the charter, work planning using project management tools, estimating, resource planning, risk assessment, scope, issue and risk management.
• Maintained consistency between the baseline scope and estimate by following an agreed and documented change control process and attending the end-to-end change control board
• Revalidated the estimates and project progress at key transition gates in the development lifecycle
• Performed the work using different Methodology as the common standard for delivery
• Based on the baseline plan and estimates, reported and acted on performance of project milestones and deliverables.
• Project Early Warning Indicator (EWI) and Weekly Reviews are used to monitor and report on project milestones and financials for each project/program and ensured that project/program performance is evaluated at review gates throughout the project lifecycle.
• Provided weekly, monthly status reporting regarding project milestones, deliverables, dependencies, managing risks and issues, communicating across the leadership team, and escalating where necessary
• As Scrum Masterconducted daily time boxed stand up calls and was responsible for removing any roadblocks and guide the team so that team can meet the project timelines.
• Responsible for guiding the organization in standardizing the Scrum process across multiple teams with different levels ofagileexperience
• Ensured project team conformance to quality standards and processes throughout the life cycle of the project.
• Participated in Lessons-learned QA reviews (Post Milestone Project Review) for capturing improvement and best practices
• Collaborated with team, business stakeholders to understand the contract and financial objectives of the overall engagement and shared this understanding with the project team and resolves all critical actions to the agreed timelines.
• Worked with the project sponsors in the development and approval of project budget, proactively managed the actual project expenditure against budget and Estimate at Completion (EAC) providing appropriate financial inputs into the financial management systems. Provided financial reports to project sponsors
• Collaboratively ensured readiness for change across business by ensuring effectiveness of change management programs that will result in the early adoption of the new solution and business processes.
• Effectively collaborated with stakeholders team to ensure exchange of business information, develop innovative approaches to problem solving, and continuously seek ways to improve communication and engagement
• Researched best practices within and outside the organization to establish benchmark data, and use continuous process improvement and change management disciplines to achieve results
• Developed and monitored the performance of staff under my supervision. Assigned and re-distributed duties among project team members to meet various workload pressures and due dates. Continuously monitored the performance of staff and provide periodic feedback on their performance
• Managed Change Control Board (CCB) for the Organization, managing and approving change requests as part application readiness

Confidential

IT Program Manager

Responsibilities:

• Developed business applications road-map, strategic planning and delivering solutions to meet the business needs.
• Cultivated and managed relationships with stakeholders, including executive team, operations personnel, business partners, and vendors.
• Developed synergy of technology with business operations focusing on corporate strategy to grow the business through mergers and acquisitions.
• Expertly led enterprise technology projects from concept through implementation, with full accountability for timelines, milestones, risk assessment, and budget
• Responsible for standardizingAgile practices and team deliverables by working closely with different teams and process improvement teams.
• Successfully delivered $10 million project on time to migrate in-house infrastructure to Data Center driven solution to provide additional capacity for IT applications.
• Realized cost savings of 30% and increased operational efficiencies.
• Managed $15 million Fleet Management System program for improved fleet maintenance by implementing COTS solution across 600 locations in the US and Canada with more than 2000+ users. Reduced costs by 20% and improved maintenance efficiencies by 50%. Project was delivered on time and within budget with 100% business satisfaction
• Successfully migrated operations to offshore in India. Increased US team productivity by 25% lowered operating costs by 30% and scaled operations by 20%.

Confidential

Program Manager

Responsibilities:

• Delivered a $5 million infrastructure program to bring onboard a global IT company as Global Delivery Partner which comprised of projects for setting up the offshore development center (ODC), networking, implementation of delivery operations management, development of disaster recovery and business continuity plans and setting up of governance model for the offshore delivery.
• This program resulted in 25% of cost savings on IT operations and increased delivery capacity by 35%.

Confidential

Strategic Alliance Manager

Responsibilities:

• Identified niche areas; developed growth strategies leveraging HTC expertise to new areas and increased revenue of the account by 40%
• Managed a large budget for the account; and met Revenue targets, lowered expenses by adopting cost-effective solutions and sustained profit margins of 40%-50%.

Confidential

Project Delivery Manager

Responsibilities:

• Successfully delivered projects / programs in application solutions including implementation of COTS packages, ERP implementations, Custom Development Projects and Infrastructure development/support projects.
• Have rich project management experience in work planning, estimating, resource planning, risk assessment, scope and issue management with complex projects.
• Delivered the projects successfully within budget and timeline