SUMMARY

• More than 16 years of experience which include Test Management, People Management, Stakeholder Management and Software Development.
• Global delivery Model, establish TCOE, offshore onsite model working with the vendors
• Resource allocation, Resource Management, estimation and forecasting.
• Expert level experience in all aspects of Quality Assurance, development, Requirements Elicitation, Design, and Project Planning. Very adept at overcoming organizational challenges when transitioning to the Agile Scrum Methodology with challenging iterative development schedules.
• Strong ability to deliver team goals, client relationships and resolution to client requests.
• Lead in defining test strategies for large testing projects involving new rollouts, upgrades and migrations.
• Strong ability to understand and document critical data through effective data collection, data analysis and data interpretation. Ability to successfully manage multiple deadlines and multiple projects effectively through a combination of business and technical skills.
• Very good hands on experience in creating proposals and estimating large programs
• Managing QA teams, testing and implementing QA processes, as well as Project Management with a focus on enterprise testing and implementation responsibility Experience in Healthcare, Banking, Finance, Retail and Manufacturing.
• An effective leader with proven abilities in leading teams during the project phase and guiding team members and enabling knowledge sharing among the team.
• Sound knowledge of performance management, resource management, conflict management and negotiation skills.
• Experience includes testing of Client/Server and WEB based applications using automated testing tools like Team Track, Win Runner, QTP, Test Director and Quality Center.

TECHNICAL SKILLS

Methodologies/Technology: Waterfall process, Agile, Scrum, Iterative, SQL scripting, IIS, HTTP, HTML, XML, SharePoint, PBM, IDX

Testing Tool: HP Quality Center (ALM 11.0) HP Quick Test Profession, Selenium Automated Test, PVCS tools, TFSTesting Tools Agile Development (Scrum) Test Driven Developments Environment (ver.10), JIRA, Bugzilla, Clear case, Clear Quest,RQM,RFT,VBA,Rally

Network Application/Database: HTML, Java, Visual Basic, Power Builder, Internal Information Server (IISO, XSL, ETL (informatica) PeopleSoft, Builder, DB2, MS - Access, Oracle, Manage Now, TOAD, Business Objects,mvs,DB2,IMS,Cognos Reporting, Business Objects

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

• TMG is facets system for enrollment, claims and adjudicates data and passes the data and end to end flow to ODS (data ware house). It includes Medicaid, Medicare and encounters. Involved in implementation and rollout of Government programs.
• Agree with the customer stakeholders on the scope and timing of deliverables and associated SLA’s, providing regular updates on project progress to internal stakeholders.
• Lead client engagements from the initiation through completion which require transformation of existing delivery operation
• Mobilize teams for delivery and manage multiple teams across different vendors.
• Manage the planning and execution of product testing efforts, overall testing strategy including all associated resources to meet committed delivery dates.
• Management and execution of all the portfolio program activities(multiple programs) and ETE accountability for the quality delivery of critical products
• Establishes and implements project management processes and methodologies for the program test community to ensure testing activities are delivered on time.
• Responsible for assembling and monitoring integrated test schedules for multiple programs
• Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk, and resources of the test effort being managed.

Confidential, IL

Sr. QA Manager

Responsibilities:

• IDX is Managed care system which gives provider information and process claims and adjudicates data and end to end flow of managed care industry. It includes Medicare and Medicaid, health insurance and workers compensation.ICD10 project approach is to identify business processes and applications that will be impacted with the introduction of ICD10-CM and ICD10-PCS. This also includes HIX and Medicare data migration thru ETL layer
• Manage the planning and execution of product testing efforts, overall testing strategy including all associated resources to meet committed delivery dates.
• Manage the client delivery and adhere to client initiatives.
• Management and execution of all the portfolio program activities(multiple programs) and ETE accountability for the quality delivery of critical products
• Manage and respond to Software Quality Assurance issues with related groups such as Development, Database, Integration, and Customer Support.
• Led and deliver software testing solutions for large and complex programs/projects for multiple domains/product areas.
• Worked in coordination with other departments in implementing the quality standards and benchmarks - Developed new metrics and benchmarks of quality standards, directed towards improving performance of departments
• Build and leverage Vender counterparts to manage testing budget and onsite/offshore resource ratio meet organization goal and P&L from testing perspective
• Produces executive level reports for projects and department specific metrics.
• Manage the rollout of new products related to HIX, ICD 10, Medicaid and Medicare.
• Manage the TCOE in support of IT Delivery.
• Manage the Flow of data in ETL and downstream reports.
• Manage the EDI transactions for claims, enrollment.

Confidential, IL

QA Manager

Responsibilities:

• A Pharmacy Benefit Manager (PBM) is a third party administrator of prescription drug programs. They are primarily responsible for processing and paying prescription drug claims. They also are responsible for developing and maintaining the formulary, contracting with pharmacies, and negotiating discounts and rebates with drug manufacturers.
• Developed and maintained detailed plans and strategies including timeline and efforts estimates.
• Met the expectations and requirement of internal and external customers.
• Tracked status/milestone dates for projects plans ensure that dates and time constraints were met
• Balance the needs of the business and the technology groups demonstrate in-depth knowledge of supported products and understand the technology impact on supported business areas.
• Communicate business and product knowledge to the developers and ensure that high-level business requirement have been properly translated into usable functional requirements.
• Manage changes to baseline requirements through change control processes and maintain requirements traceability.
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
• Provide oversight support to design, development and QA teams
• Define areas of improvement to Optimize data flows
• Identify strategy for data acquisition and archival
• Provide technology solution development and integration across the SDLC including requirement, functional specs, design, custom development, integration testing, and deployment.
• Lead clients through streamlining Reengineering and transforming business process.
• Well versed with HIPAA, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing corresponding solutions.
• Manage the Mainframe jobs, reports in multiple virtual storage with complex queries in DB2. Validate the flat files, command line arguments and run the shell jobs

Confidential, IL

QA Lead

Responsibilities:

• Project Management, with a focus on enterprise testing and implementation responsibility.
• Establish and manage the test and implementation strategy and approach for multiple and/or large complex cross-functional enterprise projects.
• Provide project management oversight for the test and implementation processes through implementation verification for these projects.
• Act as a partner with the Enterprise PM and interface between business and multiple technical teams including Architecture, data resource management, application test teams, release and configuration management, technology infrastructure and operations.
• Establishing Testing Documentation Standard and templates.
• Tested large volumes of credit and debit transaction, ACH processing
• Preformed user acceptance testing with end user.
• Document systems bugs in defect tracking tool (i.e. Bugzilla) and utilizing Manual/Automated Testing process.

Confidential, IL

Project Lead

Responsibilities:

• Created Master Test Plan, Test Schedule and other deliverables for Projects
• Coordinating with offshore counterparts and ensuring the high quality of the deliverables.
• Involved in design, development, Testing and implementation.
• Providing Technical Expertise on critical infrastructure and Application Issues
• Involved in Root Cause Analysis and break fix for major Production issues
• Handling both offshore and onsite team.
• Weekly conference calls and the reporting of the status of the QA processes.
• Understanding of Data warehouse architecture and design.
• Define Enter/ Exit Criteria for each Testing Cycle.
• Experience writing Test Plan/Test Cases
• Skills writing intermediate to complex test plan/test strategies
• Formalized Testing Strategies
• Writing Test cases and test case execution both manual and automated

Confidential, MN

Project Lead

Responsibilities:

• Work Allocation/ task allocation through SIR/Dockets/Change requests
• Providing Technical Expertise on critical infrastructure and Application Issues
• Involved in Root Cause Analysis and break fix for major Production issues
• Managing the Support Activities on daily basis
• Coordinating Incident Management Tasks
• Coordinating Change Management and Availability Management
• Preparation of test data for both System and Integration testing.
• Involved in design, development, Testing and implementation.
• Handling both offshore and onsite team.
• Mentoring the team members to enhance technical skills
• Multiple FTP process was managed for all the market as part of customer maintenance and our group was responsible for 1000 process which was kicked off by crontab every night.

Confidential, WV

Team Lead

Responsibilities:

• Analyzing the RCCA(Root cause corrective action)
• Using Clarify/Support central for handling cases
• Reduction in the cases per month by 10%
• Reduction in Business Critical cases
• Knowledge Transition to new team members
• Tracking client request on a priority basis
• Enhancements to the existing system

Confidential

Senior Developer

Responsibilities:

• Requirement Analysis and preparation of Functional Specification
• Involved in database and Graphic User Interface (GUI) design
• Involved in java coding, Unit Testing and fixing the post production bugs
• Involved in System Testing and Integration Testing
• Fixing the post production bugs