Project Manager Resume Profile Charlotte, NC - Hire IT People

Summary of Qualifications:

Experienced, results-driven IT professional with a successful track record of leading and facilitating a broad range of IT initiatives. Diversified experience and demonstrated professional expertise in planning, analysis and implementation of business objectives. Proven success in project management, strategic planning, technical support and call center operations. Expertise in computer hardware and software troubleshooting often dealing with highly complex issues. Hands on experience in leading teams and facilitating system design, architecture, testing, documentation and support efforts.

Areas of expertise:

Technical Proficiencies

Platforms: Windows and Server OS through current versions. Mac OSX. Server and PC hardware. Windows Embedded OS 7, 7 POSready and 8.1 Industry. Microsoft Azure.
Tools: What's up gold, ManageEngine, HP Openview, Hyper-V, VSS, WB Admin, NTFS, SQL Server, Exchange Server, System Center, Active Directory, Microsoft Office, VMWare, Visual Studio, Citrix and Ticketing Software.
Familiarities: Project management methodologies Agile, Lean, Waterfall , SDLC, TQM, Six Sigma, Programming Java, C , C .NET, SQL, PHP , Powershell, SharePoint, Networking TCP/IP, Wi-Fi, Bluetooth , SAN, VOIP, ITIL

Professional Experience

Project Manager

Confidential

Responsible for planning, evaluating, architecting and testing a large enterprise implementation of application virtualizaton intended for deployment to 15,000 touch screen embedded devices and 500 Windows tablets. Responsible for OS, server, application, Active Directory and group policy portions of the project. Multiple vendor solutions evaluated in depth including Microsoft RemoteApp, Citrix Xenapp and more. Client machines were running Windows Embedded 7 and 8 Industry. Server solutions involved VMware as well as Windows 2012 and 2008r2 operating systems in a load balanced server farm. Solutions also involved Microsoft's Azure based cloud solution including server, database and RemoteApp functionality.
Expertise in Microsoft RemoteApp application virtualization solution.
Created methods for imaging and managing Windows Embedded devices.

Migration Support Analyst

Confidential

Facilitated deployment, imaging and implementation of 750 Windows 7 computers in a corporate environment. Responsible for repair and maintenance of desktops and laptops. Managed the patching and updating of software with Microsoft's System Center SCCM . Active Directory management of client machines. Participated in a domain migration.
Full life cycle Windows deployment planning and implementation. Pre-deployment planning, scheduling and budgeting. Post-deployment support, integration and reporting.

Associate Consultant

Confidential

Provided support for a software development team that writes and maintains various internal applications used in the insurance industry. Application support, server support, process documentation, Cloud transitioning and code level analysis of SQL and programming errors. Assisted with companywide Windows 7 deployment. Writing and assisting with strategic planning, transition plans, risk and impact analysis reports and more in order to mitigate the impact of employee attrition and changing business dynamics.

Support Engineer

Confidential

Acted as a subject matter expert for Windows Server clustering, storage, backups and Hyper-V virtualization.
Customers included Fortune 500 companies, US and foreign governmental organizations, DOD organizations and the military.
Participated in after-hours on-call rotation for the support of highly sensitive issues on a global scale.

Support Engineer

Confidential

Planned, developed and implemented a customer service and technical support call center for a new provider of fiber optic based internet, TV and phone service. Established policies and procedures from testing phase through live production. Tested, evaluated and selected software for enterprise use.

Senior IT Analyst

Confidential

Hardware and software support for 500 machines as well as full support for the server room. Hardware replacement and repair, application and OS configuration, Active Directory user management, patching and in-depth troubleshooting. Responsible for server administration, management, maintenance and repair.