Project Manager Resume Profile Troy, NY - Hire IT People

SUMMARY

Hands-on, results oriented professional with 28 years of information technology success as a manager, lead and individual contributor. Background includes extensive experience exceeding expectations leading out-sourced technical teams Windows/UNIX/SAN/Backup and developing database management applications in major corporate financial and insurance environments. Proven adept at identifying and mitigating challenges to meeting SLA requirements and thetimely completion of enterprise-wideprojects and initiatives. Demonstrates a unique combination of technical leadership, process management skill and communication acumen.
Problem Management Project Management Transition Management Metrics and Data Analysis Staff Development and Mentoring

Career Highlights

Designed and implemented processes and database management systems that improved storage migration prep and follow up to 99 success rate, reduced storage reclaim errors to zero for past three plus years and provide 98.5 on time delivery of all BAU storage requests.AtoS/MetLife
Designed and implemented processes and database management systems that improved Recovery Operations efficiency resulting in 99.8 successful delivery of requested data restoration.AtoS/MetLife
Designed/built/maintained Project Management database application used by team Project Managers and operations leads to efficiently manage Unix/Linux server and SAN BAU and enterprise projects.AtoS/MetLife
Key player in the successful transition of post-acquisition server support for 6000 servers in two major data centers and multiple remote sites. Siemens/WaMu/JP Morgan Chase
Developed ticket tracking/reporting database reducing aged tickets by 20 and improving the granularity of metrics. Siemens/WaMu
Leveraged advanced skillsallowing30 reduction of resources required to complete on time project for server operating system end of life migrating 1500 servers.Siemens/MetLife
Developedmultiple database applicationsand builtcomputersthat automated account reconciliation processes allowing an expensive proprietary system to be retired saving the company approx. 80,000 and reduced avg recon time by 30 . Fiserv/Chase
Co-designer of a automated JCL job entry system for scheduling and verifying mainframe jobs reducing job stream runtimes by 15 . Chase

Professional Experience

Confidential

Project Manager

Manage highly successful team of 9on and off shore resources supporting 6 petabytes of EMC SAN DMX4, VMAX, VNX, VPLEX and IBM TSM/EMC Avamar backupof 7000 AIX, Windows, Linux and VMware based hosts across two enterprise datacenters.Managed migration from TSM to Avamar. Manage eVault backup of 400 remote site servers. Implemented storage migration workflow that greatly improved reliability and delivery of SAN migration build, execution and reclaim work. Created database management process for identifying and remediating backup jobs that fail two or more times consecutively. Reduced head count by 15 while supporting 15-20 workload increase via improved workflow, process and database management. Built a MS Access/MySQL based project management system for BAU and enterprise project management of Unix server and Storage work. Siemens IT Solutions Services, Inc., Covina, CA 2008 2010

Project Manager

Confidential

Manage on site Windows and Unix system administrators for 6000 servers for enterprise datacenter and multiple remote sites resulting in 99 resolution to SLA for trouble tickets,successful completion of change management requirements and on time delivery of project work. Instrumental as part of the management teamthat delivered on-time transition readiness for supportof 8000 servers following acquisition of Washington Mutual by JP Morgan Chase. Reducedstaff turnover from 30 to 5 annually achieving significant team stabilization. Redesigned the enterprise ticket tracking system to interface with the ChaseServiceCenter providing continuity in reporting metrics. Siemens IT Solutions Services, Inc.,Northridge, CA 2007 2008

RegionalDatacenter Lead

Confidential

Provided 24/7/365 supervision of 12server system administratorsfor 4000 servers across4 datacenters and multiple remote sites. Windowsserver technical support lead for southwest region. Lead for enterprise emergency Windows patching and service pack initiatives managing installation teams to 99 on time delivery. Developed and maintained a case tracking system adopted as the Project Office standard for granular case metrics reporting to service delivery managers resulting in 20 reduction in aged open 5 days cases. Siemens IT Solutions Services, Inc., Irwindale, CA 2006 2007

Additional Classes:

IT Infrastructure Library v3 - Foundations	Lotus Domino Server Installation Maint.
Windows 2000 Administration	Siemens Mngmnt for Experienced Managers
Windows NT 4 Administration	PBX Installation and Maintenance
Netware 4.11 Administration	Performance Management

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Project Manager Resume Profile

Troy, NY

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