Sr. Project Manager

Confidential

• Serving as Product Owner for multiple large clients within the Agricultural industry, including online B2B applications specializing in retail data analytics chemical and seed reporting inventory management seed license management sales program and incentive reporting, master data management, and third party system integrations.
• Responsible for the design and implementation of new system modules governing retailer product management and product pricing management in addition to requirements elicitation and development of numerous small-scale system enhancements. Engineering teams include both in-house and international outsourced development teams in a strong Agile environment.
• Provide business analysis services for clients, internal staff, and third party vendors, including proposal writing developing and executing formal scopes of work writing and grooming user stories demonstrating new features and functionality to clients creating and presenting user training materials conducting deployment testing and providing post-production support for new features.
• Project Management duties include developing project timelines acquiring project resources, providing written and verbal project updates to client stakeholders, executives, and Engineering teams facilitating weekly project meetings managing and prioritizing change requests budget tracking and backlog grooming/sprint planning.
• Interviewed candidates for open Business Analyst and Project Management positions.

2013 Present

Project Manager

Confidential

• Provided project management and business analysis services for a complex enterprise e-commerce platform, supporting over 60 B2C websites 5000 B2B large enterprise sites and Telesales management software. Projects include major platform upgrades, interface development, and system and product integrations related to new product lines and the implementation of Lenovo's acquisition strategy.
• Lead the development of E2E and standalone testing strategies, creation of test scenarios, and cross-functional testing team management for two major system upgrades. Test teams were located in China, Australia, Brazil, United States, Japan, and Ireland and included both internal and external business and technical stakeholders.
• Lead the design and implementation of complex system enhancements using both Waterfall and Agile development methodologies. Responsible for scope and requirements definition, including statements of work assumptions and dependencies nonfunctional requirements organizational change management and change acceptance criteria.
• Participated in the creation of enhancement submission and prioritization processes to support issues and requests related to the development of new product platforms.
• Presented project statuses and issues with project teams, high-level project stakeholders, and managers.

2012 2013

Technical Project Manager/Business Analyst

Confidential

• Managed multiple high-risk projects in support of a large online advertising portal targeted towards the United States, Canada, and the United Kingdom. Systems included an e-commerce site designed for the management, creation, and publishing of online advertisements mobile web interfaces internal CRM systems and Sales support and ticketing systems.

2009 2012

• Designed and documented functional requirements for converting decentralized, manual work processes to integrated, automated system-driven processes. Projects include the development of improved order creation and advertising management interfaces, e-commerce integration, automated payment transaction processing and reporting, discount management, and order fulfillment. Streamlined internal CRM workflows and interfaces for customer service staff, website internationalization, and improved integration with 50 external websites.
• Managed an Engineering team in the translation of functional requirements into useable software and systems. Worked with stakeholders and engineering team in problem identification and the development of appropriate solutions.
• Managed prioritization and scheduling of bugs and enhancements into releases.
• Conducted database analysis and developed database migration plans for MySQL and PostgreSQL databases. Performed data troubleshooting and executive reporting using query browsers and reporting software.
• Developed training materials and presentations for Operational and Executive level staff in preparation for deployment. Facilitated user acceptance testing.
• Mentor new Project Managers on requirements design, and software development processes.

Business Analyst

Confidential

• Collaborated with clients and in-house Engineering teams to develop detailed business and functional requirements for multiple software product lines that govern global petrochemical storage and inventory management.
• Presented proposed system enhancements to Executives and Engineering Leads for approval.
• Conducted system analysis and user testing in support of new product lines, software modules, and hardware. Communicated test results, client feedback, and recommendations regarding product issues and improvements to management.
• Developed customized documentation, training, and technical expertise to support hardware and software conversions.
• Provided weekly snapshot reporting for Development Department productivity and scheduling using MS SQL and MySQL databases.
• Created Engineering process documentation in preparation for ISO 9001:2008 accreditation.

2007 - 2008

Project Manager/Office Administrator

Confidential

• Managed the implementation of a critical nonprofit fundraising system overhaul.
• Developed and managed the project schedule, oversaw the database clean-up and migration activities, lead implementation planning and execution and user acceptance testing.
• Managed vendor relationships for upgrades, issues, and other software-related business.
• Provided advanced reporting and business intelligence for Executive staff.
• Developed and implemented customized business processes, standard operating procedures, and training materials for agency staff.
• Supported agency staff through training sessions and troubleshooting activities.
• Conducted user needs analysis and process analysis in preparation for a mission critical fundraising database system overhaul.
• Worked with agency staff to define business requirements for new software.
• Evaluated and managed software vendors and IT consultants.
• Helped secure grant money and professional resources to support the project.
• Provided reporting and database support for Development Office staff using MS SQL Server and MS Access.

2005 2007

Performance Improvement and New Business Research Associate

Confidential

• Participated in the development and planning of training and performance improvement projects in Kenya, Rwanda, Dominican Republic, and Central America.
• Authored and edited technical documents and project reports on employee performance improvement, process engineering, and workflow analysis.
• Maintained research library and resource materials in support of the organization's Performance Improvement Framework and adult learning methodologies.
• Provided research briefs for Executive-level staff and program managers.
• Contributed to the research, writing, and successful submission of USAID-funded proposals. New Business fundraising efforts resulted in a multi-year commitment of over 100 million in additional programmatic funding for the organization.

2002 - 2004

Office Assistant

Confidential

• Provided research materials and presentations for departmental staff and executives.
• Tracked and managed project budgets for two agency units.
• Planned and organized two annual global team retreats for the Performance Improvement Team.
• Assisted staff with ongoing project activities, as necessary.

2002

Office Assistant

Confidential

• Participated in the research and design of training materials and curricula for healthcare providers in Africa, Asia, and Central America.
• Maintained project schedule for a large curriculum overhaul.
• Prepared research presentations for Project Managers and Executive-level staff.

2001 2002

Office Software:

• MS Office: Word, Excel, PowerPoint, Outlook, Publisher, Visio, Project, Sharepoint
• Open Office: Writer, Spreadsheet, Presentation

Database:

• MySQL, PostgreSQL, MS SQL Server, MS Access

Process/Task Management:

• Jira, Team Foundation Studio TFS , Bugzilla, Rational Focal Point, HP Quality Center

2001