Summary:

An accomplished, business centric, results-oriented executive with extensive experience in developing, implementing and managing technology, business, and finance visions and strategies a dynamic leader focused on solution, value, and results delivery strategic thinker, creative problem-solver and superb communicator demonstrated leadership excellence, high-performance and a career team player.

KEY STRENGTHS

CAREER HIGHLIGHTS

• Implemented organizational technology management structure including Project Management Office, Architecture Review Board, Technology Steering Committee and IT Governance methodology.
• Created a 3-year technology strategy that built a business centric technology organization that worked closely with the various business units to develop and deploy critical new or enhanced business capabilities.
• Reduced company technology expense by 25 while leveraging a new lean dynamics resourcing strategy to maintain the same technology output.
• Designed and implemented disaster recovery plan for Lehman Brothers trading floors, allowing for seamless failover.
• Conducted enterprise-wide ITIL Service Management framework rollout and successfully implemented ITIL standards and methodology to financial services organization.
• Successfully managed the outsourcing and in-sourcing of various technology functions.
• Successfully managed the Summit Bank Y2K compliance effort for all networks systems.
• Developed several high performing technology teams.
• Successfully developed a new, high performance, low cost SAN, storing over 1.2 petabytes on an 8 GB fiber fabric.

PROFESSIONAL EXPERIENCE

Independent Technology Consulting / Project Manager

Worked with multiple companies to advise on providing client-centered services to help identify and execute the most effective technical solutions to meet customer needs.

Selected Achievements:

• Worked with large entertainment company to advise on information security and compliance. Served as subject matter expert SME on security architecture, compliance, process management and industry best practices. Conducted and analyzed vulnerability assessments of infrastructure and provided recommendations for remediation efforts. Proposed network designs to meet compliance standards. Developed ITIL-based Security Management documentation and recommendations.
• Provided technical leadership and solutions for a data center migration for mid-sized health services organization. Relocated business critical and non-critical application servers to a new co-location. Created project plans to allow seamless transition to new facility while maintaining current business and development efforts. Interfaced with vendors, network server teams to ensure resource availability and completion of efforts on time and within budget.

Vice President of Information Technology

Hired by the President of Argus to assume leadership of the enterprise-wide infrastructure organization to focus on the development of a new infrastructure strategy. As a direct report to the Managing Director of Operations, I provided technology leadership for the organization. Within the technology organization, I developed a 3-year strategy, based on a lean dynamics approach, to standardize and refocus the department to be more aligned with the needs of the business. After stabilizing the unit, I positioned the technology organization to focus on building the critical technology capabilities that would eventually allow the business to turn from stabilization to growth and provide internal support as well as customer data warehousing and client facing web-based business intelligence tools.

Responsibilities included: Network engineering and operations, Server engineering operations, Database and Data Warehouse management, Critical environment operations Hosting Data Center Ops , Information Security, Help Desk, Desktop Support, and Enterprise-wide Monitoring, System Architecture, Design Development, Technical Sales Support.

Selected Achievements:

• Established an enterprise-wide technology vision, mission, and 3-year technology strategy.
• Implemented ITIL Service Management and standards company-wide. Restructured IT department to focus on service delivery according to ITIL methodology.
• Implemented a high-speed scalable SAN architecture providing over 1.2 petabytes of storage in two data centers while reducing storage costs by over 50
• Implemented organizational technology management structure including Project Management Office, Architecture Review Board, Technology Steering Committee and IT Governance methodology.
• Assumed the role of Information Security Officer to provide guidance on compliance and security, including ISO 27002, ITIL, NIST and PCI compliance. Developed InfoSec architecture before creating separate role and staffing the InfoSec function.
• Developed policies and procedures, including change management, incident management, problem escalation and SLAs.
• Oversaw organizational and IT growth of over 400 while maintaining IT capital and expenses below 25 growth per year.
• Developed infrastructure plan to enhance growth and efficiency including transitioning to redundant co-location centers, redesigning company WAN to reduce costs while adding bandwidth and providing a forward-looking staffing plan aligned to meeting business needs with minimal internal personnel.
• Designed and implemented hosted environment architecture including virtualized multi-tenant web-interface, business intelligence front-end and database design, and redundant multi-site model allowing client access to hosted data warehouses.

Confidential

Vice President of Information Technology

Confidential to lead the Information Technology group for an IT consulting firm, managing twelve technical professionals. Managed multiple diverse projects simultaneously at numerous clients. Developed company IT strategy and planned technology growth and focus. Scope of responsibility was diverse and also included pre-sales, technical engineering, software development, purchasing, vendor management, inventory control, network design, systems security and systems engineering.

Selected Achievements:

• Established company technology roadmap, vision, and mission.
• Managed staff allocation for multiple clients and projects.
• Implemented multi-site conversion of frame-relay to MPLS WAN for metro-based client.
• Supervised major Windows server and desktop upgrade and rollout for mid-sized not-for-profit organization.
• Designed architecture and rolled out wireless network for mid-sized healthcare services company.

Confidential

Director of IT Operations

Confidential to take charge of IT and operations processing, managing forty technical professionals. Responsible for all technology components supporting 250,000 member health insurance company, including network operations, server farm, databases, information security, desktop support, help desk, telecommunications, and business operations data processing. The primary responsibility was to oversee all components of technology delivery on behalf of the business unit, balancing the business unit requirements with the overall enterprise-wide technology direction and objectives. Objectives included EDI, development and support of web-based interface for use by physicians and plan members and strategic and tactical planning.

Selected Achievements:

• Instituted Project Management Office and transition company to project-based planning and organization, resulting in a 30 improvement in projects completed and 50 improvement in trouble tickets closed per month.
• Led HIPAA compliance effort and established security and compliance group within organization.
• Designed and upgraded technical infrastructure including connectivity and support of branches and offices throughout tri-state area. Efforts resulted in a 20 reduction in operational costs while increasing uptime and providing redundancy and high availability to business critical systems.
• Established 24x7 claims processing and operations environment.
• Designed Help Desk and call center, including call routing, ACDs and staffing profiles. Redesigned phone trees and enhanced IVR functionality. Reduced wait times and abandonment rate by over 50 .
• Developed quality control standards for software and hardware testing and created staged testing process. Introduced testing environments. Created documented process for development and implementation of new systems into production environment.
• Implemented system-wide monitoring and metrics-based reporting allowing quantitative process management and quality improvements.

Confidential

Technical Manager/IPT Lead

Technical and project Manager for the development of cutting edge networks and telecommunications solutions for government agencies/applications. I was responsible for leading multiple project teams including networking, software development and telecommunications to respond to RFPs, develop relationships, outline requirements and deliver unique technical solutions to complex problems. I acted as the single point of contact between business units and project teams and was the liaison between the project teams and information security, safety, procurement and contractors.

Selected Achievements:

• Developed business requirements and designed 45,000 node nationwide network for large government agency, including OSPF core architecture and ATM to gigabit Ethernet migration plan.
• Led software development effort to create proprietary firewall to meet special security requirements, including deep packet inspection using customized Linux kernel.
• Developed and implemented high-definition television HDTV distribution network project to meet unique requirements. Executed accelerated deployment designed to reduce costs by 18 while maintaining quality of effort.
• Developed business requirements and designed 45,000 node nationwide network for large government agency.
• Managed multiple contractor network design project for 60 million technology implementation. Directed technical specialists in creating switched gigabit Ethernet network supporting voice, video and data at secure site.

Confidential

Project Manager

Project and engagement manager for delivering high end technical solutions to banking and financial clients. I functioned as liaison with customers and provided technical support to sales force as well as directly leading and managing teams of professionals in high-profile technical projects at multiple client sites. I acted as the single point of contact between client business units and the regional office. The primary responsibility was to oversee the completion of technical projects while maintaining successful customer relationships.

Selected Achievements:

• Directed project team performing business re-engineering of web development company, including staff evaluations, technical assessment, security analysis and guidelines for future growth. Reduced company expenses 15 while lowering employee turnover and accelerating production cycle.
• Supervised creation of nation-wide frame-relay solution providing connectivity to eight separate defense contractors for 75 million dollar software development project.
• Managed 120 million Year 2000 testing of all hardware, networks and operating systems for Summit Bank, including mainframe, UNIX and desktop systems. Achieved Y2K compliance six months ahead of schedule.
• Developed Computer Telephony Integration CTI solution for European American Bank's major US call center of 800 users. Supervised teams deploying networks and integrating HP UX servers, NorTel PBX and Genesys CTI Suite and desktops.
• Conducted BCP/DR and implementation for Lehman Brothers World Financial Center networks. Supervised technical staff for seamless OS and network failover. Designed and implemented secondary site and prepared business continuity plan.
• Converted Summit Bank's mail system to Lotus Notes and provided in-depth capacity testing and high-availability design.