Confidential

IT Services Delivery Manager

• Serve as single point of contact to senior management for program/project planning, scoping, scheduling, budgeting, statement of work, deliverables, status, issues, resolutions, risks, mitigations, etc. Responsible for developing presentations and reports on based on market research and current trends to be used as a determinant for business decisioning. Devise and present metrics for operational efficiencies, service delivery, financial performance and business transformations.
• Established Project Management Offices PMOs and have been responsible for portfolio management consisting of regulatory, strategic/growth and mandatory/BAU projects. Responsible for coaching and mentoring less experienced project managers.

Confidential

Deployment Lead for EMV compliance. Responsible for defining workflow processes for scheduling, monitoring reporting and vendor management for EMV beta financial software upgrade.

Recruited to converted 45 organization's fleet of stores 3,000 to cloud technology in 6 weeks. Transformed the business model from vendor scheduling tool used to drive the project to an internal scheduling tool used to centralize data. Developed project governance. Managed vendor, risk assessment, inventory, and other project metrics. Ensure seamlessly workflow and ensure issues are resolved with the required SLAs. Define/refine processes and daily reporting of operational efficiency, service delivery and business transformative metrics.

Confidential

Worked with VP of Global Applications to develop a collaborative strategic direction for the business omni-channel/ubiquitous computing . Assist Applications VP with reporting structure for Initiative Leads. Develop metrics service delivery, IT efficiency, and business transformation . Provide off-site PMO for global SAP implementation for senior IT staff. Update and analyze weekly metrics fotr PMO.

Confidential

Responsible for fiscal Program Management Support for the Field Services department e.g., CAPEX vs. OPEx ratios, actuals, forecasts ETC, EAC , depreciation of costs, NPV, benefits, etc. . Facilitated and coordinated project meetings and consolidated and reported project status. Responsible for rollout of Playbook, user training and operational readiness efforts and materials designed to support an initiative that reduced operational expenses by 150M. Participated in JAD sessions for the implementation of a dashboard.

Confidential

Transformed service delivery and reporting, improved IT efficiency for State Agency by creating a consolidated and standardized reporting structure for all business units and reported metrics to measure project progress and health. Responsible for delivery of IT projects, including a workflow legally binding contract system. Developed user adoption plan. Completed IRS IT security audit.

Confidential

Provide off-site PMO for global SAP implementation for senior IT staff. Update metrics and Gantt chart reports as well other project artifacts.

Confidential

Responsible for optimizing and transforming service delivery and by implementing an SDLC methodology for all LOBs. Worked with a team of consultants to roll out effective and consistent executive reporting. Communicated and educated business users on best practices project scope, schedule, etc. . Managed project plan and report performance metrics EVM and resources. Documented and maintained project repository for the adoption of standards and procedures.

Confidential

Managed a pre-production and production project for Microsoft's Windows Embedded Devices product for retail, manufacturing and medical verticals in the Japan, China and German markets.

Confidential

Project Manager

• Responsible for managing the enterprise's adoption of a new operating system, rolling out new POS servers and security/PCI requirements and responsible for the transformation of operations for new the new systems. Responsible for gaining customer and senior IT management approvals architectural review board, store operations director, security, engineering, store support of project scope, requirements, and design via gate reviews/approval.
• Negotiated and managed new and existing vendor contracts. Ensured that the support team was prepared to handle the new technology. Created supporting documentation. Responsible for setting up the staging area for the assembly of hardware before it shipped to US stores and provided training on hardware set and imaging of new servers. Set up demos for business users to test new software and features. Responsible for testing metrics to ensure clean builds and testing cycles. Coordinated early store installs for gained knowledge before full store rollout.
• Provided analysis, information and recommendations for decision making. Developed client documentation that supported and justified strategic direction. Responsible for operational reporting of metrics and status. Converted data into information that was used to support business and impact decisions.

Confidential

Services Manager

Responsible for meeting and administrative management of standards governing body for the chip/smart card industry. Assisted in the adoption of a new subscription-based business model for the organization. Served the Executive Committee and Board of Managers which was composed of four major credit card processing companies. Work with virtual teams to ensure smooth and seamless execution of project management, governance, compliance consultation, website management, and general administration.

Confidential

Project Manager

Responsible for standardized and consistent coordination of a 6.5M portfolio. Projects included strategic growth and maintenance and operations projects. Resolved financial discrepancies in project finances via root cause analysis for the internal team and our customers. Delivered product development pipeline application to CEO and his direct reports.

Confidential

• Worked on projects that ranged from 300K to 50M. Projects included customized software projects and infrastructure projects that involved the coordination of up to 16 internal groups.
• - Facilitated and coordinated the rollout of the PCI DSS/CISP program. Responsible for maintaining data analytics conducting analysis and decisioning inputs. Educated the business and system owners on the tenets of PCI and its impact on daily and strategic operations. Published guidelines, processes and procedures for remediating PCI findings. Met with management to review/approve compensating controls. After the remediation of mission critical systems, worked with team to develop and document PCI Self-Assessment for the remaining enterprise systems.
• - Delivered web-enabled enrollment and entitlement E E provisioning system that allows users access to Visa's internal systems.
• - Delivered disaster recovery system for customer chargebacks VROL .