Overview

Over ten years of Project Management and Business Analyst experience,achieving an ITIL certification, Six Sigma Lean Certification and a PMI Certified Masters in Applied Project Management. Experience working in consolidating Infrastructures. Investigating the various structures and developing variable spreadsheets and graphs to support solutions. Strong stakeholder and team facing skills.

Experience

Confidential

Project Manager

• Manage 75 Projects for 3 Surgical Hospitals and 11 Day Surgery Centers
• Upgraded all the Windows XP systems to Window 7
• Inventoried all facilities, evaluated equipment needs and uses, priced out replacement equipment, provided cost sheets to facility management for budgeting, spread cost over several months for each facility, staff ordered, received and configured equipment prior to shipping to facility staff for installation, repeated cycle until Complete
• Managed the upgrade of all 14 facility Wi-Fi to comply with HIPAA-HITECH standards
• Evaluated equipment, defined facility requirements, budgeted purchase with management, staff ordered and configured equipment for contractor installation
• Managed data circuit upgrades for all facilities
• Evaluated equipment and future needs requirements, coordinated with data circuit vendors for costing and installation scheduling
• Save the company over 680,000 cleaning up unused contracts, circuit lines and phone bills
• Worked on clarifying and documenting Disaster Recovery requirements with Key Stakeholders
• Consolidated bills into a usable and organized format
• Change Control Manager managed weekly change control board coordinated all changes
• IT Governance Council Member coordinated and prepared meeting agenda and notes
• Customer Relations Management coordinated with Corporate and 14 facilities on all IT projects
• Risk Management defined, clarified, coordinated and managed Project Risk
• Vendor Management worked with various vendors in support of all projects

Confidential

Sr. IT Project Manager Infrastructures -

• Ensuring Compliance to policies, standards best practices and provides input to possible governance issues
• Reviews, orders and receives Infrastructure kit list with liaison relationship with external vendors and various internal service providers
• Monitors activity and provides management with weekly updates and positive and negative milestone activities
• Left this position Due to the IT department realignment under one leadership and elimination of most of all Contract personnel
• Completed a two year project Budgeted and Manager Accepted in 10 months Migrating a physical data center into an Enterprise data center
• Assigned to multiple complex Infrastructure and BI projectswithin AQS-200 to provide MS Project tracking and business analysis and reporting
• Analyzed, documented and tested Disaster Recovery requirements with Key Stakeholders
• Initiates, Plans, Manages Execution of, Monitors and Controls, and Closes all projects within anEnterprise level Data Center production environment
• Works cooperatively and positively with Sr. Management and staff to map projects, provide input and set milestones
• Documents statement of work for projects, documents technical acceptance testing procedures, deliverables, deficiency list, operational technical support procedures, escalation chart and graphs
• Coordinates budget requirements for approval, and tracks Monthly EVM status
• Co-ordinates with operational, product and development groups for deliverables
• Risk Manager Defines known risk during projects assigns Risk resolution members internal or external
• Designs release management processes, manages/coordinates capacity related upgrades
• Performs root cause analysis, participates in designing workarounds and solutions for all technical problems with compliance to Reuters Defined ITIL Processes on Problem and Incident Management and Service Delivery standards
• Ensures the compliance for CMDB for configuration management process deliverables
• Change Control Board member responsible for documenting all associated changes
• Vendor Management - maintaining relationship with external vendors and internal service providers including peer to peer and upward technical escalation levels with support and development groups

Project Manager/Software Engineer Manager Responsible for managingand documenting the day to day operation of three 3 Business Units and 8 independent projects IT hardware, Telecommunications and Software Development Mainframe and Web

• Managedand documented all contract requirements. Developing and Delivering weekly and monthly reports, charts, and graphs
• Plans and Staffs contract positions with Team Leads CSAIII 2 , CSAII 4 , CSAI 8 , Telecom III 1 , and Telecom II 2 , Systems Administrators 2 . Posts positions, interviews candidates and approves decisions for hiring personnel, approves employee evaluation, promoting and terminating as needed.
• Budgets and Manages expense priorities TDYs, Equipment, etc. .
• Analyzes requirements, Designs Solutions, Staffs and Prioritizes work flow for processes, and Implements and Manages infrastructure and BIProject activities. Responsible for Program, User, and Personnel documentation.
• Provides Quality Assurance Peer Reviews, Evaluations of new additions to existing products as well as providing technical direction to staff to ensure critical milestones are met
• Assured application was backed up and capable to be recovered
• Extensive knowledge of Software Development Agile and Waterfall processes.

Business Analyst

• Research department BI and Infrastructure documents, design, develop, producingMonthly Statistical ProgressInformation
• Build and present complex metrics to support Average Handle Time AHT for division management and corporate executives to support software application development and implementation progress and audit support

ProgramManager/Business Analyst

• Manager of the FEMA Independent Study Program Support Center
• Responsible for work flow analysis of all facets of the 13 person support center for converting the Call Center into a Computer Based Training Support Center
• Maintained contract, P L, budget, and objectives
• Modified documents, develops, trains and implements work flow process improvements for Transition
• Developed application to provide highly precise data tracking of operational statistics on Average Handle Time AHT for weekly and monthly reports to client
• Increased efficiency of operation by documenting total operation and moving the operation from a paper based operation to web based operation
• Developed specification for new Automated Call Distribution ACD and advanced Automated Number Identification with virtual queuing

ProgramManager

• Provided remedial, predictive and preventive IT contract vendor maintenance support for IT Equipment at 18 DISAdata centersites worldwide
• Research, evaluate and corrected IT equipment data for input to agency database. Provided research and support to insure all DISA communications and IT equipment is supported on the appropriate maintenance contracts. Verified equipment during physical inventory at major DISA sites
• Identifying and moved over 50,000 pieces of critical IT equipment from a no-maintenance environment onto vendor based maintenance contracts
• Worked with Stakeholder to verify Disaster Recovery of prioritized systems
• Made recommendations based on maintenance cost to replace aging IT equipment
• Discovered IT equipment still on-line and not being used recommend shut down
• SME Responsible for SUN, Tandem, DELL, COMPAQ, CISCO, HP, Brocade, STK, EMC, Raritan systems
• Saved DISA 250,000 in maintenance fees based on my investigation

Manager

• Managed the Commonwealth of Pennsylvania's Medicaid Drug Rebate Program and migration of 8 of 18 State Agency Data Centers into the Enterprise Tier III Data Center
• Improved process for completing Quarterly batch process
• Compiled SQL query analyzer of stored procedures updating monthly files and quarterly batch processing
• Generated and modified Crystal reports to verify data integrity
• Completely documented entire operation
• Manage SharePoint Installation for Unisys
• Six Sigma and Lean Certified
• Managed the 24/7 functional support for four contract agencies accounts 10,000,000 each yearly
• Initiated, Planned, Executed, Monitored and Controlled and Closed themigration of 4 state agency business systems into the tier III data center.
• Facilitated and documented Ccustomer meetings
• Supervised change management process in support of assigned account.
• Planned, coordinated and scheduled system upgrades, moves and installations of legacy VAX systems to SUN Solaris system, Migration of 2 agency systems from Oracle 8 to Oracle 9i to 10g

Data Systems Analyst/ Financial Operations Manager

• Responsible for staff of 22 Programmer Analyst and Systems Analyst supporting city of Oklahoma cities HR and Financial applications running on Oracle Financial Suite
• Receive Program Requirements from Financial Director
• Analyze, Clarify and Document requirements
• Facilitate City Financial Users Group meeting and change Control Review board
• Assign individual team members to requirement development tasks, facilitate peer review, prototyping, and user enhancement demonstration
• Coordinate time schedule for Product Update Releases

Skills

• SharePoint, MS Office 2013,MS Project 2013,SQL,REMEDY, REMEDY Asset Management, VISIO, RALLY, Chrystal Reports
• ITIL v3, Six Sigma ,Lean