SENIOR INFORMATION TECHNOLOGY EXECUTIVE

Senior Director IT Services Management Executive Director IT Infrastructure VP Data Center Services

Decisive and innovative Technology Executive with exceptional program management capabilities and successes. Possess deep experience in technology strategies, vendor management, outsourced and co-sourced relationships consolidation/mergers, large scale project / program management. A recognized industry expert with ingenuity and common sense professional approach to customer needs. Extensive background in the design, planning and implementation of complex programs focused on consolidations / integrations and re-engineering of global data center environments including the integration leading-edge technologies.

CORE COMPETENCIES

SELECTED ACHIEVEMENTS

• Leveraging resources/technologies to fuel strategic investments
• Initiating successful continuous improvement initiatives globally
• Consistently delivering increased shareholder value and ROI
• Planned and executed multiple data center consolidations that resulted in a 25 savings in yearly costs
• Delivered a Service Catalog and Governance on how services are requested and provisioned
• Delivered on Disaster Recovery efforts with a 30 minute Recovery Time objective

PROFESSIONAL EXPERIENCE

Confidential

Senior IT Management Consultant

IT Service consulting company focused on transformational efforts in IT Infrastructure and IT Service Management. Specific efforts have included defining strategic initiatives for application resiliency and service delivery at Fannie Mae in Washington DC as well as redefining the CIO Office for a MEP Consulting Firm in NYC. Advised Senior IT Leaders on Infrastructure Integrations and Consolidations focused at enhancing productivity and financial efficiencies. Challenged to improve productivity and reduce costs through improved uses of technology. Authored plan to improve software development process, consolidate/upgrade servers and establish consistent hardware/software standards to eliminate unstable, highly mixed operating environments

Confidential

Senior Director, IT Service Management

Responsible for the overall delivery of all IT Services for the company. Included in this is the introduction of ITSM toolsets that provided transformational change on how Services are requested, provisioned and reported. Managed the overall relationship with outsourced service providers. Lead the IT Security provisioning team responsible for all access and governance capabilities globally. Sat and/or chaired various the IT-Steering Committees in support of Data Center Consolidations and Service Delivery. Lead a team of Service Delivery Managers worldwide that was responsible for the relationship between IT and Business Owners.

• Designed and initiated implementation efforts on deploying ServiceNow for ITSM disciplines, developing a CMDB for all CI's, products, and services provided by IT worldwide.
• Designed and implemented a Global Service Catalog for all IT Services including all end user support tools, desktops, Laptops and mobility devices. This catalog was published in North America, Europe and AsiaPac.
• Managed a team of Global Service Delivery Managers that focused on meeting and/or exceeding all SLA's and enhancing customer satisfaction and transparency.
• Built and initiated the deployment of a Service Catalog / Service Request process that will become the tool of record in engaging IT services, products and end-user support.

Confidential

Senior Director, Global Data Center Optimization

Responsible for strategic and tactical programs which were focused on transforming and enhancing delivery of all services on a global basis. These services were provided by internal resources and outsourced providers. Included in this is a total redesign of ITSM Disciplines and process structure.

• Lead a team of internal resources as well as external consultant and outsourced vendors on a multi-site data center consolidation. This effort provided for the consolidation of all data center into a outsourced physical environment supported by a matrix of internal FTE's and strategic vendors.
• Defined the strategic IT Roadmap for all Data Centers and associated Centers of Excellence. This included the hardening existing data centers, Disaster Recovery. Also included in this was the transference of Infrastructure Services to a external service provider s for both physical location of servers and the monitoring and management within the USA and UK.
• Executed SaaS and IaaS strategies that allowed the company to move heritage environments to a co-hosted site and allow for enhanced operations services and reduced TCO.
• Built leadership teams focused on maximizing efficiencies gained via consolidations, virtualizations, dense and/or cloud computing and the IT Support Services around it.
• Responsible for the development and deployment of a standardized approach to ITSM disciplines utilizing the ServiceNow toolset.

Confidential

Executive Director IT / Infrastructure

As Executive Director of IT-Infrastructure with an operating budget of 135MM and 268 staff, responsibilities include evolving the Infrastructure Organization with the goal being leaders in the fields of Service Delivery, IT Security, Voice / Data Engineering, Systems Engineering, Incident / Change Management, Disaster Recovery, Middleware and Database Administration. Focus was in the management of all delivery platforms. Negotiated and managed several outsourcing efforts that allowed for enhanced service provisioning while reducing TCO. These agreements ranged in 3-7 years terms and totaling 65 to 75mm and included functions to support multiple data center geographies throughout the country and abroad. Business value and growth were the primary objectives while maintaining financial transparency to the company.

• Lead the Outsourced End User Computing Organization that standardized all end-user tools and operating principles. This included acquisition and support for all desktop /la top, mobility, middleware and telephony corporate wide. Also negotiated and managed an outsourced agreement for all call-center services as well as break-fix for the entire company over 40,000 end-users .
• Lead a 5 Year Data Center Consolidation effort that reduce the data center footprint from 27 sites to 3 and integrated all support efforts into a logical single Center of Excellence ..
• Lead the IT-Information Security Organization in the development and deployment of a centralized Information Security ID provisioning platform to provide limited access to all employees and customers while maintaining data integrity and privacy.
• Lead a Disaster Recovery effort that allowed for a recovery of a site or regional disaster affecting one of the centralized data centers. This effort allowed for variant levels of recovery methodology to accommodate prioritization of services as required by business.
• Built a Leadership Team that empowered managers and key contributors to achieve breakthrough goals and provide vivid demonstrations of their technical and people

Confidential

Vice President of Data Center Services

Responsibilities included the management of multiple remote and consolidated processing centers within a dynamic and competitive market place. Responsibilities included an overall operating budget of 32MM and a staff of 87. Consolidated data centers in North and South America into a centralized Infrastructure with standardized processes and automation.

• Consolidated 5 major data centers in South America into the Hardware Center and Command Center Infrastructure with annual savings in excess of 16MM.
• Consolidated 6 major data centers into a single infrastructure with all hardware in a state of the art hardware facility in Silver Springs, MD and a Command Center infrastructure in New Castle, DE. This project achieved annual savings in excess of 22MM at the overall IT Level.
• Re-engineered the Data Center Infrastructure in Citibank, Brazil. Identified cost savings of 1.3MM, which included staff reduction of 13 full-time positions.
• Designed and implemented an automation project for the DEC environment that saved 1.5MM, while increasing service delivery and operational throughput.