Sr Project Manager

PROFESSIONAL SUMMARY

I am both PMP and ITIL Certified Program/Project Manager with more than 30 years' IT Project Management experience and with projects budgets ranging from 50k to upwards of 30 million dollars. I am process oriented, possess exceptional collaboration skills and am able to bridge company and client interests alike. I have extensive experience with RFQ's and SOW development and delivery. I like to word independently or in a team environment with excellent verbal and written communication skills.

TECHNICAL SKILLS

Databases: IMS DB/DC, DB2, Oracle 10g, SQL Server

Languages: COBOL, SQL

Software: MS Project, MS Visio, MS Office Suite Word, Excel, PowerPoint , MS Project Server, Outlook, MS Communicator, HEAT, MFS, Cognos, ETL, Novell/GroupWise, ChangePoint , Lync, PlanView

Methods: System Development Life Cycle SDLC , Agile/Scrum, SDP-21, RAP, Rational Unified Process RUP , CMMI L1-4, ITIL, Six-Sigma Green Belt trained

PROFESSIONAL EXPERIENCE

Senior Project Manager

Confidential

• Documented a Positional Paper highlighting analysis, risk and opportunity to fund a State of Michigan SOM Red Card application i.e. Uniform Commercial Code .
• Performed as a key partner with MDOS leadership on the development of a RFP for a the modernization of UCC
• Developed a Statement of Work SOW to modernization of the SOM's Administrative Hearing Service AHS Case Management system.
• Negotiated with state qualified Vendors Product and Integrator i.e. Salesforce, Force by Design on delivery of a COTS package.
• Project Manager for an MDOS infrastructure project to upgrade 51 MS Window 2003 Serves environments to Window 2012 by July 14, 2015.
• Facilitate meetings with both the SOM client and internal stakeholders Development and infrastructure leads
• Perform Program Management activities including:
• Project status reporting and metric collection
• Utilize Project Risk / Issue / Decision Management processes
• Development of Mitigating strategies
• Responsible for tracking project tasks, scheduled deliverables and milestones
• Ensure reporting deliverables are managed and delivered on time and within budget
• Execute both SEM / PMM methodologies

Senior Project Manager

Confidential

• Managed 7 concurrent BCBSM IT initiatives to improved BCBSM client experience
• Directed a team of three highly technical resources in the development of strategy, approach and plan to meet an aggressive schedule
• Responsible for ground up project plan and scheduling
• Successfully completed a comprehensive Data Dictionary effort
• Responsible for the management of the contract team's daily activities
• Identify and documented project planning, issues and risk
• Communicate status to BCBSM management on project milestones

Senior Project Manager

Confidential

• Facilitate outreach meetings with both the trading partners and providers
• Assess compliance with testing capabilities
• Align testing timelines between WellPoint, platform, trading partners and providers
• Perform program management activities, including project status reporting and metric collection
• Utilize project risk, issue and decision management processes
• Partner with Deloitte on execution of project test plans and status reporting
• Responsible for tracking project tasks
• Schedule deliverables and milestones
• Ensure reporting deliverables are managed and delivered on-time

Senior Project Manager

Confidential

• Provided project management leadership, including the development of project workbooks, status reporting, financial oversight/reporting, Billing and Accounts Receivables, and issue/risk management deliverables
• Worked directly with each client during the project's lifecycle as the point of contact for Workforce Software
• Involved in Workforce Software's RFP process and SOW review/approval
• Performed vendor management activities, including contractual development and project oversight
• Maintained direct control of multiple project teams required for software implementations
• Applied PM standards, methodologies, and tools that support the implementation of WorkForce Software
• Monitored service delivery
• Provided coaching, counseling, and corrective action as required at the project level

Program Manager

Confidential

Project Manager

• Coached and mentored junior Project Managers
• Scheduled deliverables and milestones throughout the course of the project to meet the required targets
• Assisted in tracking tasks
• Led the project in standard project management practices
• Partnered with IBM on project planning status reporting
• Worked extensively with both on/off-shore testing support staff on planned activities
• Directed other Project Managers in the development and maintenance of MS Project schedules per the plan
• Interviewed new candidates for approved project positions
• Established and utilized project risks, issues and decision management processes
• Established and utilized project change control procedures
• Performed program management activities, including project status reporting and financial oversight
• Met weekly with client leadership, internal VP and Account Executive on Project/Program status
• Performed general oversight over a 2.6M multiple IT Regression Testing program consisting of 3 distinct projects
• Accountable for the overall Michigan Delivery System status reporting, metrics collection, financials, time tracking, change controls, project schedules and hiring
• Developed the Statement of Work and subsequent change controls throughout the project
• Interviewed new qualified candidates during the staffing up process of the project
• Primary focal point for all time tracking data entry and overall project financial tracking
• Led onshore/offshore daily meetings to ensure project success
• Developed daily metrics reporting to communicate overall project status
• Directed a professional staff of 3 onshore Senior Tester/Analysts and 2 offshore testers
• Interviewed new qualified candidates during the staffing up of the project
• Responsible for end-to-end Regression Testing project tasks with a staff of both onshore and offshore contractors
• Established and utilized project risks, issues and decision management processes
• Established and utilized project change control process
• Scheduled deliverables and milestones
• Generated and tracked plans
• Primary focal point for project financial tracking
• Led onshore/offshore daily meeting to ensure project success
• Developed daily metrics reporting to communicate overall project status
• Directed a professional staff of 2 onshore Senior Tester/Analysts and 4 offshore testers
• Managed and communicated with the staff associated with the program, including the business stakeholders, to deliver the program status
• Generated and tracked plans
• Scheduled deliverables and milestones
• Established and utilized project change controls
• Established and utilized project risks, issues and decision management

Senior Project Manager

Confidential

• Managed multiple projects at varying stages of the System Development Lifecycle with budgets ranging from 30K to over 1.5 million in cost
• Developed and tracked project plans, issues/risks and action items
• Facilitated weekly client meeting and team meetings
• Provided status reporting to the Director of IT Finance
• Created project tracking templates that provided for a common tracking system utilized by multiple Project Managers within the IT Financial Group
• Interacted with UHG Operations staff in daily/weekly meetings in support of each project's delivery schedule

Senior Consultant/Team Leader

Confidential

• Provided leadership and technical expertise to deliver program planning, management and assessment services focused on organizational transformation within FEMA's acquisition directorate
• Responsible for designing, implementing and measuring the results of the project management framework for the 6,500-person agency with an estimated value of 30 million over five years
• Provided the tactical operational leadership comprised of 5 Senior Analysts in support of the BAE contract, including managing these resources from multiple subcontract agencies
• Provided Program Management guidance and leadership in support of DHS' Acquisition Directive 102.1 Methodology in support of common business practices across FEMA
• Utilized both Federal and Project Management industry standards, PMI's PMBok Project Management Body of Knowledge and OPM3 Organizational Program Management best practices as a benchmark
• Developed proposed Program Management Office PMO strategy and templates for Temporary Housing Unit under FEMA's Response and Recovery organization, including a charter that defined the scope and authorization of the PMO, Program Management Plan, Quality Management Plan, Communication Management Plan and Risk Management Plan

Program Manager/Production Support Manager

Confidential

• Led all of Wayne County's existing 53 IT applications that support 13 internal government departments, including HR/Payroll PeopleSoft , Corporate Council, Treasures Property Tax Administration Department, Management and Budget JD Edward , and websites
• Implemented 267 change controls with on-time success rate of 98
• Realized 100K in resource expenditures through staff alignment and growth opportunities
• Managed day-to-day activities and 6 project managers who performed all project management functions, including:
• The data center infrastructure migration priced at 750K over three months
• Phase 1 implementation of a 3.0M county wide Road Integration Management System project
• Oversight for 12 concurrent requirements gathering projects for the Paperless Wayne enterprise strategy with a multi-million dollar potential savings

Consultant

• Performed Service Level Management consulting across EDS's internal global strategic business units US Government and Latin America
• Accountable for 171 global technical support staff under the direction of 5 global managers in 16 different countries
• Managed a 29 million annual budget, representing an improvement of 5.4 over prior year
• Led the 24x7 operational support of 193 global applications from payroll, human relations, global training, and legal system
• Identified redundant manual processes across the regions that could be consolidated into a more centralized unit to reduce labor cost and provide consistent reporting capability
• Recommended new process and tools Oblicore/QPR to capture and report measurements utilizing a consistent dashboard format
• Assessed and analyzed internal EDS contracts to determine organizational efficiencies in support of their Service Level capabilities data capturing, reporting, improving measurements
• Responsible for third party vendor contracts in support of a number of Commercial Off-the-Shelf COTS packages to run their internal businesses PeopleSoft, Kronos, SAP
• Provided monthly status to 2 GM Process Information Executives, GM's Information System Support's Global HR and Corp Staff Production Support Manager

Program Manager

• Led a 24x7 operation, including the programming staff and daily operations, having direct Profit Loss responsibility of a 3.2 million account
• Performed daily managerial functions career development, training, mentoring and coaching, hire/fire
• Performed technical staff recruitment to fill senior level technician positions engineers, database administrators, project managers
• Fostered individual career development activities
• Led a 1.7M relocation project that required the relocation of the 7 terabytes data warehouse environment from Auburn Hills to Lewiston, Texas
• Traveled to Mumbai, India to negotiate a joint venture to acquire and implement a customized product

Program/Technical

• Directed many internal IT projects, including the Electronic Service Information Project that replaced existing paper and CD manuals to an Intranet/Internet website at a project cost of 1.4M over 1 year and realized 2.0M savings in annually
• Led a highly technical programming staff of 16 that were responsible for programming, upgrading, and maintenance duties on new and existing applications
• Managed a 3.5M budget while co-locating with customer

Program/Project Manager

• Supervised the operation and application development projects for GM's Hourly/Salary, Executive Compensation, Corporate Training and UAW Labor applications
• Performed supervision of day-to-day activities having an annual 1.1M budget, including technical staff recruitment with hire/fire, salary administration, and career development
• Enabled the implementation of CMMI Capability Maturity Model Level 2 - 4 standards and procedures for our division
• Obtained certification for each level of maturity
• Directly managed two large IT projects for GM
• Production Scheduling and Inventory Control PSIC rationalization project with a 5.5M budget
• Shared Scheduling Project SSP for Document and Training phase with a 1.1M budget
• Delivered training to the technical staff across the EDS IT footprint
• Selected by GM/EDS management to assist in the development of GMs System Development Process SDP Methodology, which is still being utilized today