Product Manager Resume

SUMMARY

Accomplished Product Manager with passion for guiding the vision, strategy and development of innovative software solutions.
Confident, motivated and trustworthy team lead who values collaborating with customers and internal teams to exceed business and market expectations.

AREAS OF EXPERTISE

Requirements elicitation and definition
Expertise leading teams through all phases of the Software Development Life Cycle / SDLC in both AGILE (Scrum, Kanban) and Waterfall methodologies
Hands - on experience with SQL, XML, HTML, and Object Oriented Programming
Business Case, Business Requirements, Use Case, Wireframe, UML, ERD, Business Process and Data Flow diagramming, Product Guide and User Story development
Over 5 years of EDI experience with Healthcare Insurance and Financial x12 transactions (270, 271, 276, 277, 810, 837), as well experience with products that import HL7 ADT messages

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Product Manager

Responsibilities:

Defined Product Vision, Strategy and Roadmap for existing and new product offerings
Managed Product Life Cycle activities for 2 products
SaaS Bill Pay product that collected 15,000 payments and nearly $3 million per month
Industry-leading and Best in KLAS SaaS-based Revenue Cycle Management registration quality solution with over 200 customers processing over 5.5 million monthly patient registrations
Drove the Product Management Framework from opportunity assessment through support
Designed and successfully launched over 12 features and 30 product enhancements which led to a 33% increase in product adoption year over year
Evaluated and validated product and market needs in order to create simple, viable and marketable features
Served as Business Analyst by leading focus groups, customer interviews, and JAD sessions to elicit and define requirements
Represented customers as Product Owner in daily scrums, backlog grooming, sprint and release planning sessions
Collaborated with Business Analysts, Developers, QA Analysts, Project Managers and UX Interaction Designers to create measurable and attainable user story acceptance criteria, use cases, process flow diagrams, wireframes and supporting artifacts
Facilitated new sales and supported existing clients by conducting product demos and training, leading webinars, and strategizing with sales teams to exceed booking goals
Completed in-depth competitive and market analysis to ensure differentiated and industry-leading product offerings

Confidential

Client Manager

Responsibilities:

Stabilized operations and managed relationships with multiple clients, including ista's largest client, resulting in $20,000 in savings per month
Served as client liaison and prioritized backlog of enhancement requests to ensure customer projects were addressed by development teams
Gathered, analyzed and wrote business requirements, use cases, workflow diagrams and scope documents for both small and large scale development projects
Facilitated kickoff effort for client implementations into multiple utility markets, leading to thousands of new customer accounts
Organized internal teams to ensure server and database migrations, planned development releases and product enhancement projects were prioritized and executed by internal teams
Performed UA and post-deployment smoke testing, guided QA in creating test scripts and test cases to ensure quality releases
Maintained customer databases and wrote and executed SQL ad-hoc queries and reports to help clients achieve operational efficiencies

Confidential

Technical Support Manager

Responsibilities:

Managed releases and migration projects leading to client software updates for 6000 customers
Facilitated enterprise-level software installations, as well as training and hardware troubleshooting
Supported sales and marketing in their contract negotiations with new vendors
Managed staffing, scheduling and department work flow activities
Elicited product change requests from customers for implementation
Performed functional and regression QA testing to ensure quality releases