SUMMARY

• With over 12 years of diversified IT industry experience in the field of Project Management, Business Analysis, Co - ordination and Transition of Projects.
• Experienced Project Manager with expertise in consulting, business process and operations excellence.
• Responsibilities included interacting with software applications aligned with critical business requirements, infrastructure, process implementation, information support systems and problem resolution.
• Proficient in vendor management, reporting and project documentation.
• Experience in supplier and client management, gap analysis, scope and impact analysis of the software systems.
• Liaised with Stakeholders, End Users, Technology Team, and Test Teams for the System development, enhancement and Implementation.
• Expertise in gathering requirements for implementing complex business rules using different Transformations.
• Worked on different Software Development Life Cycle (SDLC) methodologies like Waterfall, RUP, Agile & Rapid application development.
• Have been producing effort estimation, project plans, status tracking and end project reporting for 6 years
• Excellent Communication, problem solving and analytical skills for understanding the business requirements, business rules/processes and detailed design of the application by performing Joint Application Development (JAD) Sessions.
• Ability to create and transform business requirements into use case, analysis, class, activity, sequence, collaborative, state, and package diagrams.
• Exposure to Documentum and SharePoint.
• Experienced in business process mapping, business process modeling business process analysis and business rules management.
• Currently working towards the (PMP®) Project Management Professional certification.
• Software Development Life Cycle (SDLC), Risk Analysis Model, and Iterative SDLC.
• In Depth understanding business scenarios and experience in converting these requirements into technical specifications for preparing test plans based on the Gap Analysis.
• Expertise in implementing ITIL Processes.
• Strong experience in smoke testing and user acceptance testing, of various business scenarios that run on application software.

TECHNICAL SKILLS

Operating System: Windows(98, ME, 2000, 2000 Server, XP, 2003, Vista, 7) AS400, Linux

ERP: SAP Net weaver, Oracle

Tools: Documentum Web Publisher, Remedy, SAV, ESM, Rational Requisite Pro, terminal services client, PC anywhere, Net meeting, Terminal Server Connection, Remote desktop Protocol, WebEx, BPMN, Vertex

Software: SharePoint, Scout, MS Projects, MS Visio, Clarity, MS Office, Lotus notes, Outlook express, Adobe Photoshop, Flash.

PROFESSIONAL EXPERIENCE

Confidential, CA

PROJECT MANAGER

Responsibilities:

• Managing multiple programs and projects with budgets range from $1.5 Million to $14 Million.
• Interact with Line of Business in putting together business case, financial benefits, ROI, estimates for project requests.
• Manage all aspects of Program / Project Management like Estimates, Project Charter, Detailed Project Timeline / Work plan, Issue & Risk Management,
• Contribute towards improving Portfolio, Program and Project Governance and Management Processes.
• Work with different stakeholders, technical leads & Subject matter experts to gather requirements, develop application functional and technical design specifications to implement requirements.
• Track and report project health (Scope, Budget, and Schedule), variance to all stakeholders and leadership.
• Update Project Documentation (Org Chart, Roster, Issues, Risks Action Items and Status Reports)
• Forecasts resources and financials to ensure that the project is on track to meet project funding and budget
• Participates in full software development life cycle (SDLC)
• Reviews and manages all changes (PCRs) to the requirements through a formally defined scope change process
• Anticipates, tracks, and resolves action items, issues, risks and scope changes, and escalates when appropriate
• Work on Work Plan and Staffing profile.

Environment: SharePoint, Office Suite, MS Projects, Visio, HP PPMC, Mind Map Manager, GIS, Intrepid, SAP.

Confidential, San Jose, CA

PROJECT MANAGER

Responsibilities:

• Form/develop an IT project team that ensures the required parties and skill sets are assigned and the time commitment is known.
• Design, develop and deploy software applications utilizing Environments: .Net, C#, WCF, WPF, Com Applications, MVC, MVP, Java, J2EE, JSF, Hibernate, SQL, Siebel & Salesforce.
• Collaborate with the process owner and project sponsor to understand the projects primary objectives.
• Facilitate the definition of IT activities and steps that will deliver on the projects objectives.
• Successfully deliver projects - people, process & technology capabilities that are on-time, on-budget with high customer satisfaction and quality execution
• Ensure project plans have challenging schedules and budgets for each assigned project. Take responsibility for project deliverables.
• Ensure the Project Management Office (PMO) and team members are informed of the progress. Provide a weekly project status report.
• Work was performed in an Agile based environment where I contributed to daily standup meetings and spoke at bi-weekly iteration meetings in front of the customer’s representatives
• Ensure utilization of the approved project management methodology for consistency and alignment of activities. Drive the solution, the plan and the work.
• Participate as a leader and team member, inspiring and guiding others, supporting and encouraging co-workers toward common goals.
• Work to maintain a positive environment within the group and with other functional support groups.
• Communicate proactively and work to resolve minor conflicts before they become major conflicts.
• Distinguish issues from personalities. Value and integrate the ideas of others.
• Understand and respect others’ abilities and make decisions with the best interests of the team in mind.
• Build relationships with process owners, project sponsors, architects, or other team members.

Environment: SharePoint, Office Suite, MS Projects, Java, HTML, Dot Net, Scout, MS Visio.

Confidential, San Francisco, CA

PROJECT MANAGER

Responsibilities:

• Managing multiple projects simultaneously to deliver commitments on time, budget within agreed upon scope. Taking ownership of maintenance queue requests and managing to the business priority and impact.
• Managing all aspects of assigned tasks including content delivery and management of the following: requirements, risk, schedule, budget, available resources and quality. Managed all these tasks using Clarity, Stamp and clear quest.
• Regularly communicating release status through reports, regular triage meetings and sponsors meetings as needed. Communicating significant risks and issues early, with corresponding mitigation strategies to minimize impact to stakeholders using Clarity and emails.
• Working with business partners to execute revenue generating initiatives, while balancing associated risk within our technical development environments.
• Managing various Web Channel Management projects, as assigned based on business priority and impact.
• Providing direction and oversight of key deliverables: risk assessment escalation contact and queue capacity.
• Reengineer current systems to allow stability and scalability.
• Participate in end to end Software development Life cycle.
• Taking accountability for defining and maintaining a comprehensive work plan with clear objectives, roles/responsibilities, deliverables, activities, schedule, deadlines, and success criteria for measuring team effectiveness.
• Facilitating production of content requirements for online site by reviewing creative asset wireframes and providing analysis for enhanced customer experience and production deployment.
• Creating and deploying content to online site using content management software (Documentum) with XMetaL authoring capabilities.
• Facilitating communications with all stakeholders, including internal and external business and technology development and support teams using SharePoint.
• Analyze user requirements and Develop software solutions; Design, software or customize software for client use with the aim of optimizing operational efficiency; Analyze and design databases with an application area, working individually or coordinating database development as part of a team.
• Managing the execution of training documentation along with process improvement opportunities to better support team efficiency. Shared all the documentation with different teams and business using SharePoint.
• Conducting impact assessments and manage risks/issues to resolution, while ensuring communications to all impacted teams are clear and consistent. Issues may stem from production escalations.
• Consistently ensuring the focus of the teams is directed on accomplished tasks that are directly aligned to approved activities and critical path.
• Proactively identifying and removing roadblocks that slow the team’s progress against the schedule and overall objectives.

Environment: Office Suite, MS Projects, Documentum, Clarity, Stamp, SharePoint, java script, HTML

Confidential, San Jose, CA

PROJECT MANAGER

Responsibilities:

• Co-ordinate with various Account Managers to onboard their sellers to Confidential Checkout.
• Created and streamlined the Seller On boarding process.
• Contract Management.
• Collected complete Nexus information regarding taxes and set them in Vertex.
• Gathered requirements regarding Sales Tax from the sellers and created Business Requirements documents. Shared all the required documentation with the Stakeholders using SharePoint.
• Updated seller / client records using documentum
• Worked on automating their Sales tax process.
• Created test plans, test case templates and scheduled end to end migration of the sales tax system for each seller.
• Hub - Internal portal of Confidential was developed using documentum, updated all documentation needed for the project in the same.
• Worked in planning, implementation and operational stages of the SDLC using AGILE Methodology, project inception to its implementation.
• Write stored procedures, triggers, views and functions.
• Involved in Requirements gathering for Merchant Integration.
• Worked with the Production team, Sellers, Stakeholders, and Product Managers to release new listings through the program.
• Created Functional requirements document for various sellers
• Performed Risk Management in collaboration with the Program Manager and the technology team.
• Created status reports and metrics to be presented to senior management using excel and power point.
• Worked with the Tax Consultants to understand the sales tax issues and get resolutions.

Environment: Vertex, Office Suite, MS Projects, Documentum, SharePoint, HTML

Confidential, Palo Alto, CA

PROJECT MANAGER

Responsibilities:

• Created Project Plan and Operations Manual for various Service Lines.
• Worked with the teams and the stakeholders to implement ITIL processes
• Gathered, developed, coordinated and maintained business requirements for various projects and/or systems from initial phase to final implementation and assured that the requirements meet standards.
• Worked with the Technology team, Application Users, Stakeholders, and End Users to release new enhancements throughout the program.
• Created Functional requirements document for multiple Service Lines.
• Analyzed database upgrade details and created Automation scripts for database upgrades which reduced the server downtime to 10% using Six Sigma Methodology.
• Performed Risk Management in collaboration with the Program Manager and the technology team.
• Created users, groups, alias sets, ACLs and various SAP objects.
• Involved in designing, implementing and maintaining the Jive knowledge base workflows.
• Conduct analysis of client operations, including coding, limitations and solutions, application development, quality testing and implementation.
• Worked throughout the SDLC for detailed understanding of requirements, processes, deployment and followed AGILE methodology through every facet of the process
• Worked with the Account managers to streamline Business Continuity processes.
• Created status reports and metrics to be presented to senior management using excel and power point.
• Handled Internal as well as external Audit like SAS70 and Client Audits.
• Detail the roadmap verifying the approach and conversion strategy
• Created and validated Use Cases for the reports requested by the Business users.
• Worked with the development teams to write Unit Tests for developing the code to verify functionality of each application utilizing environments involving Redhat, Oracle, SQL, DB2 & SAP.
• Worked with team to solve process related issues.
• Designed and implemented common Induction program / Knowledge transfers programs.
• Created documents for ITIL Processes and conducted ITIL Trainings.
• Worked with the team to improve their competencies.

Environment: SAP Basis, Finance-Controlling, Office Suite, Oracle, SAPDB, MS SQL, DB6, UNIX (Solaris, IBM), Linux, SAP Tools, MS Visio, MS Projects, SharePoint, ITIL, Jive Knowledge base, Java portals.

Confidential

Sr. BUSINESS ANALYST

Responsibilities:

• Asked detailed questions and noted the requirements to understand business rules, business process, business flow, stakeholders, and follow the SDLC standard of the business in project meeting
• Responsible for analyzing business requirements, business process and documenting test cases, test scripts for the functional, integration, and regression testing
• Conducting walkthrough of the test plan with the business and technical team.
• Oversee the roll-out of new applications and enhancements, including the creation of implementation plans, user manuals, and training materials.
• Generated weekly status reports and metrics to be presented to senior management.
• Gathered requirements for basic test strategy to support test development and execution of source-to-target mappings.
• Performed Gap Analysis to ensure the changes to existing systems are well documented for developers and are communicated clearly to the business from a smooth roll-out and user training perspective.
• Worked intensively with the team QAs and was involved in creating UNIT/FUNCTIONAL Testing scenarios and Integration Testing for database testing.
• Coordinate with User Acceptance and provide guidance on test cases and script creation.
• Involved in What-if analysis and write back of What-if analysis which enabled to initiate a "what-if" scenario by updating data and analyzing the effects of changes on the given data
• Generated project metrics for each phase and presented the same to customer using power point presentations.

Environment: SAP Basis, Material Management /Warehouse Management, HR, Finance, Sales and Distribution, Office Suite, Oracle, AS400, Lotus Notes, ITIL.

Confidential

IT ANALYST

Responsibilities:

• Asked detailed questions and noted the requirements to understand business rules, business process, business flow, stakeholders, and follow the SDLC standard of the business in project meeting
• Responsible for analyzing business requirements, business process and documenting test cases, test scripts for the functional, integration, and regression testing
• Conducting walkthrough of the test plan with the business and technical team.
• Oversee the roll-out of new applications and enhancements, including the creation of implementation plans, user manuals, and training materials.
• Generated weekly status reports and metrics to be presented to senior management.
• Gathered requirements for basic test strategy to support test development and execution of source-to-target mappings.
• Performed Gap Analysis to ensure the changes to existing systems are well documented for developers and are communicated clearly to the business from a smooth roll-out and user training perspective.
• Worked intensively with the team QAs and was involved in creating UNIT/FUNCTIONAL Testing scenarios and Integration Testing for database testing.
• Gather requirements and develop application functional and technical design specifications to implement requirements.
• Coordinate with User Acceptance and provide guidance on test cases and script creation.
• Involved in What-if analysis and write back of What-if analysis which enabled to initiate a "what-if" scenario by updating data and analyzing the effects of changes on the given data
• Generated project metrics for each phase and presented the same to customer using power point presentations.

Environment: SAP Basis, Material Management /Warehouse Management, HR, Finance, Sales and Distribution, Office Suite, Oracle, AS400, Lotus Notes, ITIL.

Confidential

Sr. SYSTEMS ENGINEER

Responsibilities:

• Gathered requirements from the technology, infrastructure and finance team for the setup of Central Service Desk and offshore teams.
• Worked with the process team to setup policies for the same.
• Contract Management and tracking.
• Understood and documented business requirements from senior management and stakeholders and wrote detailed business requirements documents (BRD).
• Maintained Windows Servers, DC, ADC, SAV and Backup Servers.
• Interaction with IT developers during the development life-cycle, user acceptance testing and project implementation
• Analyzed technical requirements and performed system validation.
• Created User Manual documents for various banking applications.
• Installed and supported various banking applications like Finacle, Oracle, Citrix farms, SAP, etc
• Collaborated with stakeholders, Senior Management, and end users to develop and define an overall IS support.
• To ensure compliance with Customers standard policies on Application Servers and desktops at Central Level
• Worked with the Information Security team to create security policies and policy documents.
• Monitor project milestone updates to ensure that projects stay in schedule and within budget

Environment: Windows 2000 Server, XP, ME, 98, Lotus Domino, Outlook, MS Office Suite, Oracle 8i, banking Software.

Confidential

IT Systems Analyst

Responsibilities:

• Gathered requirements for various stakeholders to create Business Requirements Document and Functional Requirement Document for the BPO Setup.
• Created technical specification and functional specifications documents
• Create User Manual for end users.
• Created Project plan to implement the entire setup.
• Create various documents for installation of operating systems and applications for end users.
• Worked with end users to install various versions of windows, ms office, Linux, Unix, oracle, sap, etc
• Troubleshot servers, printers, fax machines, copiers for issues and fixed them
• Analyzed client operations, including coding, limitations and solutions, application development, quality testing and implementation.

Environment: Windows OS (XP Prof, Home, ME, NT), MS Office Suite.

Confidential

IT Systems Analyst

Responsibilities:

• Worked with users on troubleshooting servers, printers, fax machines, copiers and fixed them
• Maintained their hotel software - Cendant software.
• Created User Manuals for the Cendant Software and provided end user training for the same.
• Performed analysis, design, and document report requirements.
• Created use case specifications, flow, activity, state and sequence diagrams.
• Involved in designing software for issue logging/tracking, risk identifying/ maintaining exercise with the team lead as required.

Environment: Windows OS, Linux, MS Office Suite, Cendant Software