PROFESSIONAL PROFILE

• Has 7 years of project management skills in IT Services Management ITSM and ITILprocesses, strategic infrastructure planning, Desktop Support, SDLC/Agile Development, Project Lifecycle, network security implementation, and budgeting. Experience with Microsoft Enterprise/Microsoft Office, MAC Client Management with Casper Suite, and Mobile Device Management with BES, EAS, Mobile Iron, AirWatch EMM
• Previous Positions include: Financial Systems IT Trade Support for SocieteGenerale Margin Analyst Supervisor for Back-office Ops, Government Securities at Merrill Lynch,

TECHNICAL SKILLS

• Unified Communications and Converged Networks: Cisco Call-Manager/Unity Messaging, iPhone, iOS, Blackberry Server, Good Collaboration Suite, Cisco Meeting Place. AirWatch EMM Platform
• Videoconferencing included:Crestron Digital Media Presentation Systems, Crestron Toolbox, Tandberg video conference, Polycom HDX, QDX 6000, Clear One Video Conference
• Software: MAC OS X, Parallels, Windows 8.1, Windows7, Office 365, 2013, 2010, MAC office 2011, Google Apps, MS Outlook, MS Project, Service Desk. Microsoft System Center application deployment,MAC Client Management with Casper Suite Networking:Hyena System Tools, Windows Server 2008/2012, Cisco ACS for Windows, HP SANs,

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

• Provided implementation support for a complete Unified Collaborative Mobile Messaging platform.Responsible formobile security for Integrated Mobile Device Management: -Strong knowledge of BlackBerry Enterprise Server, Good for Enterprise Collaboration Suite. McAfee Enterprise Mobility Management, AirWatch EMM Platform.
• Implemented policy for Windows Surface, iPad Air, and MAC OS X, Laptop, Migration reviewed assess organizational structure. Managed systems / networking initiatives coordinated projects, budgets facilitated process improvements. Delivered regular reporting for operational activities such as SLA reporting, change control.

Confidential

IT Manager/ Engineer Support

• Successful supported, managed ITEnterprise Service Helpdesk Team of 24/7 operation to include: Windows infrastructure consultant group for MTV/BET Networks.Coordinated helpdesk monitoring tool Service Desk , develop key operating metrics to identify trends and proactive solutions to meet service level agreements and reduce MTTR
• Responsible for project supervision, resource management, performance appraisals of staff,
• responsible for overseeing the backend and desktop infrastructure design, testing and implementation for new and existing enterprise products Windows 8, Windows 7, OS X, Desktop support and migration implementation
• Supported Active Directory, FTP Site, and Microsoft Exchange Mail-box migration for Office 365. Microsoft OS patching via SCCM, Mac OS X updates via Casper Suite.
• Coordinated and administered Anti-virus, Anti-Spam, and Anti-Spyware, Intruder Detection updates via, Symantec Enterprise Endpoint, and Palo Alto Networks client configuration.
• Provided Visio diagram for Servers, Switches, Routers, and Anti-virus architecture for Data Center Migration Networks collocation data center
• Worked closely with various business units AD-sale, Creative Digital Media within Viacom Media Networks in determining site design criteria and Technical Support for Off-Site Media Television Productions Campaigns
• Assisted in the documentation procedures and guidelines for AD-Sale Consumer Insights, collaboration platforms development of interfaces between traditional Linear TV systems Spot Ad and next generation Digital Ad Insertion traffic systems Freewheel . Coordinated Neilson Rating database portal infrastructure design, workflow improvement.

Confidential

Project Manager /Network Engineer Consultant

• Supported Engineering staff which included networks devices, database administration, web servers, and Messaging Engineers and Applications servers in a high availability environment. Implemented VPN remote access using Checkpoint, support Solarwinds.

Confidential

Project Manager E-Commerce Engineer - Consultant

• Redesigned Metro plus Share Point Portal Platform for their critical E-commerce Business Unit Built and configured windows Active Directory structure for ADFRS on a windows Server 2003 environment. Configured the Share Point environment for a Single-Sign-On, SSO . Restructured the current Web Publishing and Reverse Proxy servers from Novell I-Chain to Microsoft Forefront Server Security. Installed and configured SQL server Database for Share Point server. Configured Share Point Pages to SSL Authentication.

Confidential

Project Manager Consultant

• Supported SetClear Inc. Core Unified Messaging/communications infrastructure platform within a high availability Exchange Server 2007/2003 configuration which eliminates single points of failure. This was scaled to support a much larger user base over time. Secured access through Microsoft Forefront Server Security and configured Outlook 2007/2003 Web Access OWA . OWA with SSL Certs which includes access to File Shares and Share Point sites.
• Installed and configured VMWare Workstation for testing MOSS 2007 functions for Share Point Server 2007. Configured Microsoft Exchange Server Organization MX-Records. Citrix Presentation Server platform, NetScaler, WanScaler.

Confidential

Network Manager /SR. Engineer Collaboration Messaging

• Supervised a team of IT professionals responsible for maintaining the daily operational functions for all LAN/WAN, and IP Telephony solutions to include, but not limited to, servers, workstations, routers, switches, SAN devices, and related software packages.
• Reported directly to the CIO to facilitate information technology solutions to resolve complex business problems, all the while conforming to audit preparation and response standards, regulatory compliance, to include Sarbanes-Oxley Act.
• Designed and implemented a two-node Active-Passive Exchange 2003 Cluster connected to a HP MSA1000 SAN and integrated with Cisco Call Manager and Cisco Unity Unified Communications solution, Blackberry Enterprise Server, and GoodLink Server.
• Provided engineering, designing and deployment for business systems integration of newly acquired companies IT infrastructure, such as West Hill Partners and Dittus Communications.

Confidential

Systems Administrator /Project Manager

• Managed a team of helpdesk IT-support technicians, established internal processes that enabled the teams to communicate effectively and managed project tasks, and established the framework for project delivery.
• Performed general management duties, including cost allocation, departmental budgets, and the hiring/scheduling of technical helpdesk personnel. Worked with outside Software, Telecom vendors to insure Organic, goals and applied project management methods to assist the various IT teams.
• Coordinated Video Conference projects working closely with AT T and Verizon Technical Reps. Facilitated wireless communication equipment via BlackBerry, and AT T mobile