OPERATIONS STRATEGY BUSINESS DEVELOPMENT

A dynamic leadership career in high-paced environments, demonstrating fortitude and delivering results. Combination of strategic, business, operations and change management skills with 20 year track record of delivering solutions. Progressive, innovative, and highly valued for translating objectives into actionable plans, and providing decisive leadership to multi-functional, cross-cultural teams. Cultivate and maintain key relationships with executives, strategic partners and staff. Core credentials include:

CAREER CHRONOLOGY

Confidential

Senior Manager

• Lead global strategic development for retail, digital, contact center, social and infotainment to improve customer experience across multiple brands integrating and standardizing customer touch points / interactions.
• Designed and managed qualitative research for all global regions to validate the spine of the Customer Journey Map.
• Designed, deployed and managed a disciplined multi-phased decision making process for approval and KPI monitoring of all major programs and projects designed process for resource requirements planning.
• Managed Voice of the Customer VOC global program responsible for deployment to all global regions.

Confidential

Senior Manager, Business Process Management, Global Supply Chain Operations

• Subject matter expert SME lead in transformation of UTC's Enterprise supply chain simplification, standardization, systems integration and supply chain curriculum.
• Lead for Enterprise supply chain deployment strategy and governance of playbooks standardization of 10-step strategic sourcing process playbook , IT systems integration and supply chain curriculum.
• Core team SME for standardization of materials management and IT systems integration in support of line back logistics transformation.
• Lead for all shared service and outsourcing strategies across supply management.

Manager, Global Non-Product Supply Chain

• Managed a team responsible for 1.2B of spend in the areas of Contingent Labor, Professional Services, Information Technology, Telecom, and Office Services Shared Service Models.
• Provided strategic leadership and management direction to broaden the spend portfolio and implement transformational solutions to drive value and cost reduction to our stakeholders including supplier relationship management.
• Exceeded savings target for 2012 to a plan of 34.5M achieved 46.9M in hard savings and 10M in cost avoidance 2013 achieved 66M to a goal of 52M of hard savings.
• Core team associate responsible for integration planning and synergies of UTCs largest aerospace acquisition Goodrich Corporation also recognized as the largest acquisition within the industry.
• Corporate Supply Chain lead for largest divestiture within UTC portfolio successful to timeline and business objectives.

Confidential

Global Strategy Manager

• Managed strategy development across operation facilities worldwide to meet immediate and long-term organization priorities and goals. Led development of operating plans site and functional strategy maps and balanced scorecards executed to support policy deployment.
• Problem solving and analysis: identified issues, structured problem solving approaches, coached team members and performed analyses including financial, industry, market and other strategic considerations.
• Led transformation of sales and operations planning S OP program demand management build to rate strategy development to maximize operational efficiencies.
• Established finished goods supply chain and procurement business model Vendor Managed Inventory utilizing 3PL to reduce inventory and improve supply chain efficiencies, including defining system and infrastructure requirements.
• Strategic leadership management: responsible for operation restructuring plans.
• Received Level 1 Award for meeting timelines, metrics and financial commitments.

Inventory Management Program Manager

Confidential

• Led Center of Excellence COE inventory program with objective to reduce inventory, improve inventory turns and improve customer order fulfillment rates across all HS divisions.
• Mentored all business division leaders to drive best practices and standardization across the end-to-end value stream and fostered a philosophy of improving cash flow
• Implemented, directed and executed standard processes/strategies to optimize inventory.
• Net inventory reduction of 110M, contributing to cash flow performance.
• Customer overdue reduced by 61 from 67M to 27M .
• OEM on-time deliveries improved from 77 to 94 over the course of the year.
• Aftermarket on-time deliveries improved from 95 to 97 .
• Inventory program shared with PWA, Sikorsky and Carrier divisions as best practices.
• ACE Achieving Competitive Excellence comparable to six sigma Associate and Event Leader certified.

Staff Business Consultant

Confidential

• Business Analyst for demand planning, operations and supply chain management Aerospace Divisions identified requirements that systems and processes must do in order to meet the organizational goals, driving process improvements applied standard work and best practices across global operational sites.
• Improved processes and systems using strategic and innovative designs.
• Eliminated excess inventory due to poor Engineering Change incorporation within the Electronics Operations organization approx. 3 million dollar savings using Value Stream Mapping to improve the flow of this dynamic, multi-functional manual process created and implemented electronic/automated tools.
• Optimized supply and demand in support of operations inventory objectives.
• Changed inventory management practices to tighten controls on materials management, improving inventory turns by 1.5x.
• Developed and strengthened operations material and shop floor planners' aptitude.
• Designed and implemented standard work to optimize processes and drive consistent results including training and mentoring, reducing turnbacks and escapes by 76 .
• ACE Achieving Competitive Excellence comparable to six sigma Administrator.
• Led Aerospace planning organization from ACE Bronze to ACE Silver in less than twelve months.

Confidential

Vice President Business Development

• Directed global sales and marketing team of 12, in addition to a worldwide network of distributors.
• Developed 5-Year Strategic Plan to drive sales and market growth, and new product development.
• Increased revenues by 30 .
• Directed all branding, marketing and customer experience voice of the customer strategies customer relationship management and B2B methodologies.
• Initiated, developed and maintained long-term relationships with key accounts and strategic partners.
• Top accounts ranged individually from 1 to 10 million dollars.
• P L responsibility.
• Instituted cost reduction program by taking non-core products out of our mainstream operation and putting them into our low cost sourcing program.
• Process design and feasibility/case studies for new products.
• Launched new product program through joint venture negotiated LTA with industry OEM leader
• Led mathematical and statistical analysis process to determine accurate product costs.
• Developed pricing strategies for all existing and new products.
• Sales and operating planning S OP .
• Procurement and negotiation of all contracts with offshore suppliers.
• Increased profits averaging 15-75 depending on the individual product
• Worked with suppliers to improve quality systems 12 improvement in PPM
• Improved cash flow by negotiating optimized payment terms