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Tech Program Manager Resume Profile

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Wallingford, CT

SYNOPSIS

Competent, results-oriented PMP Professional offers 21 years of IT experience and 12 years of Project/ Program Management expertise spread across strategic initiatives, varied domains and Fortune 100 clients. Seasoned, in systems life cycle implementations with 40 team size, 10M budget projects and track-record of realizing business goals Attained via customer satisfaction, prompt delivery and process optimization. Excel at mentoring, collaborating and directing technology teams to accomplish common objectives.

Proficiency:

Program Management Enterprise Initiatives Systems Development Multi-site Engagements

Budget Management Team Building Expense Control Vendor Relationship

EXPERIENCE

Tech Program Manager

Confidential

  • Presently, Overseeing 15M ACMP/ICR portal project within Anthem-Care-Management portfolio to establish reengineered Care management solution for supporting medical case utilization.
  • Streamlining field operations by segregating case-management intakes amongst internal and provider web portals targeting 5M operational savings.
  • Implemented key PMO processes and tools within project to channelize program reporting, integrated plans, change management etc towards efficient release management.
  • Successfully managed 4 major and 2 minor integrated release cycles for iterative portal rollout with involvement from core-apps, backend, vendor, consumer dependent areas.

Senior Project Manager

Confidential

  • Led the 4M Data-Reporting and Financial tracks within ECOS program and rolling out common stage for Claims solution, thereby reducing 30 annual costs.
  • Merged legacy claims application, book-of-records system and implemented end-to-end operating model for policy, claims, financials and data-warehouse reporting.
  • Integrated timeline using theme based delivery for monthly sprints via App configuration, integration, conversion and document-management track alignment.
  • Optimized track-based delivery by concurrent releases, line-of-business function splits and resource balancing to cover key scope in short turnaround.

Project Manager

Confidential

  • Managed 5M budgeted Provider inquiry web project and implemented Open text search and type-ahead feature.
  • Targeted 2M operational savings via improved Member experience, reduction in provider related calls and automated virtual chat system implementation.
  • Managed scope, development and timeline using agile framework and gained stakeholder satisfaction through sprint based delivery and fortnightly product demos.
  • Improved project burn rate by implementing quick delivery turnaround, balancing SME expertise, overlapping scope grooming, functionality mapping and planning future sprint allocations.

PM Consultant

Confidential

  • Led HR implementation project for 50 Regional offices across the globe and institutionalized common platform.
  • Defined global rollout framework amongst business and technology units, to optimize process and data-driven analysis. Involved during Vendor negotiations and RFP process for Implementation partner selection.
  • Established project plan, timelines and training platform for wave based approach of program and socialized cloud-based HR tool with key stakeholders and community.

Senior Project Manager

Confidential

  • Oversaw News feed migration projects within Digital Coop program.
  • Managed Xml formatted web-feed development for 20 third-party providers within stipulated time using agile methodology, which included ingesting and routing structured content through various media channels.
  • Streamlined project process by leveraging Sharepoint portal capabilities and thereby improved maintenance, release and communication channels.

Project Manager

Confidential

  • Managed Development and Maintenance releases, for Research Informatics division.
  • Led Curation-Tool .NET project for compound structures and batch tracking. Accomplished on-time global rollout with maximum business functionality, within short span-time.
  • Successfully completed Maintenance releases of web-based intranet applications with database and mid-tier upgrades, as part of Global research transition program.

Senior Project Manager

Confidential

  • Led business and strategic projects in P C organization, within PMO and reporting for Portfolio programs.
  • Successfully managed BPO Program, transitioned Claims work-stream applications to offshore partners and achieved annual operational savings of 10M.
  • Managed personal lines Common-product web application development on .NET platform, supporting 2000 agents for online Auto policy booking and rolled-out within rigid timeframe.

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