JOB OBJECTIVE

Experienced Project, Program and Portfolio management professional seeks PMO Manager / Director/ VP, Project Manager, Program Manager, CAO, Chief of Staff or related position.

PROFILE SUMMARY

A senior technologist and a strategic thinker with a clear view of the business impact with 15 years experience providing leadership and facilitating both internal and external team collaboration for high visibility projects with global reach from concept to delivery. Drove numerous business critical initiatives to timely and positive conclusions. Led mixed teams of onshore and offshore resources responsible for module implementations, upgrades, development, maintenance and production support while meeting aggressive standards for availability, response time and capacity. Created and implemented project governance methodologies. Developed project schedules encompassing the financial, human capital, and production resources necessary to achieve the targeted product launch date. Implemented end-to-end solutions in a strong matrix Prudential Financial and weak matrix Liberty Travel organizations with cross-functional impact and exposure to CMMI, Six Sigma and Agile methodologies. I'm experienced with Primavera, HPs Project and Portfolio Management HP PPM , MS Project and Gantt charts. Have a clear understanding of resource allocation, resource leveling, PM processes, and control documents. Core professional competencies include:

PROFESSIONAL EXPERIENCE/ WORK HISTORY

SR. PROJECT Manager

Responsible for managing large, complex concurrent projects involving multiple vendors, consultants, leading edge technologies, substantial risks to the business, and broad implications for the IT architecture. Responsibilities include:

• Conceive and implement projects requiring extensive systems integration, large teams and multiple technical platforms, with substantial business risk
• Form productive networks with internal and external customers, consultants and the vendor community
• Develop project plans and define project scope, clear roles, risks, tasks, milestones, and measures of success
• Ensure that project financial status, material variations and technical information are proactively and effectively communicated to numerous audiences, including senior management, stakeholders and junior staff
• Set and manage delivery expectations, which include delivering tough messages to stakeholders and management
• Successfully integrate across multiple and complex technologies and systems typically >900K in budget
• Coordinate user testing, sign off and implementation
• Lead team in performing regular risk assessments and managing risk mitigation plans
• Manage compliance of vendor SOWs for projects
• Help business partners define requirements and determine how to best address them. Work with business and technical teams to clarify vague, undefined business needs or gaps in scope
• Lead the development of RFP/RFI process, leveraging project team.

PROGRAM MANAGER/ SR. PROJECT Manager/ MFX APPLICATION OWNER

Part of the Genpact transition management team to transform and run end-to-end business processes and technology for Ironshore Insurance Ltd. As MFX Application owner, I'm responsible for managing day to day IT operations, software development and infrastructure management including Underwriting in global Professional Liability unit to Claims in the Property area, Finance and Accounting . Responsibilities include:

• Incident Management: control Ticket Alert process to meet business needs and to ensure the delivery of compliance and audit requirements.
• Release Management: provide cross organizational coordination for all release related activities. Own ultimate accountability for the delivery of a release in accordance with governance, business requirements and established deadlines.
• On-going Business Support: provide analysis/resolution to business inquiries. Responsible for stakeholder communication
• Onshore and Offshore Team Management
• Vendor Management
• Cost and Budget Management

PROJECT Manager MANAGEMENT AND TECHNOLOGY CONSULTANT

Responsible for partnering with business leads, IT leads engineering and operations teams within Morgan Stanley, Citi and Morgan Stanley Smith Barney for Morgan Stanley Smith Barney MSSB Joint Venture initiative delivery, resourcing, financial accountability, day-to-day project management and project governance status reporting, risk and issue management, etc. as well as expand Project Management Office for the program. Key Projects:

• MSSB Messaging Consolidation: Integration of the messaging platforms for Morgan Stanley and Smith Barney.
• MSSB Compliance Archive Migration: Migration of all electronic communication content for all MSSB employees starting June 1, 2009 LD1 from Citi compliance archive to the Morgan Stanley compliance archive at Autonomy.
• EAS Extended Archive Solution Migration: Citi retail users utilize Autonomy's EAS solution for end user archiving, as well as end user retrieval of email. The objective of this project is to migrate EAS data from Citi Archive System to Morgan Stanley Digital Archive System.
• MSSB SharePoint Content Migration: The objective of this project was to migrate Legacy Smith Barney LSB user SharePoint data both Citi and LSB from Citi infrastructure to Morgan Stanley infrastructure.
• LLC Rebranding/ Company Name Change: The scope of LLC rebranding effort comprised of implementing changes to Email Disclaimers, Desktop Fax/ eFax, stand-alone fax machines, MSToday, MS.com and client- link to accommodate firm's decision to convert MS Co/MSCS from Corp to LLC company
• MSSB Marketing Change: Morgan Stanley Smith Barney company brand and logo rename. The project scope involve implementing changes to Individual or firm to client email addresses, Email Disclaimers, Desktop Fax/ eFax, MSToday, MS.com, client- link, Voice Caller Id and stand-alone fax machines.

PROJECT Manager MANAGEMENT AND TECHNOLOGY CONSULTANT

• Liaised with the Business and Development teams for Project Review and QA Turnover for multiple concurrent Healthcare Cost Containment Initiative HCCI Coordination of Benefits COB projects relating to the implementation of system changes and interfaces that affect mainframe claims processing and/or claims payment. HCCI COB projects provide a measurable expected claims expense reduction and/or recovery of monies paid in error. Reviewed all supporting documentation for completeness i.e. Test plan, Install Guide etc. Provided direction to Automation Analyst, QA Analyst and BA for region and test preparation and execution. Created and distribute 'Final Results' document upon project completion. Developed new processes, tools, and procedures for the Enterprise Project Management Office. Responsible for sharing best practices while accelerating process improvement for HP's Project and Portfolio Management HP PPM Center re-launch.

PROJECT Manager CONSULTANT

• Day to day oversight and support of Customer Experience Program Office governance and delivery of technology solutions. Responsibility for resource management and allocation of staff for their appropriate project activities, overall budget performance, execution of projects, provide escalation point for program and staff related risks/ issues, ensure best practice and standards are adopted and applied to efforts managed, provide feedback and participate in continuous improvement initiatives.

PMO PROJECT MANAGER

• Provide PMO support to the Financial Warehousing and P L FWP team comprised of approximately 142 business analysts and developers in NY, London, and the Far East. Primary responsibility of the PMO is to assist senior team members in managing a large portfolio of projects across all of the WISE user groups. Provided end-to-end coordination/management of large-scale BI project to extract, report, analyze and present financial data. Set up and managed status meetings with project stakeholders. Developed and maintained an issues tracking process to keep projects on time and within budget. Responsible for project and portfolio reporting. Developed and published monthly reports i.e., dashboard to senior management to highlight project metrics, timelines, milestones, and issues management.

DISTRIBUTED SUPPORT MANAGER/ PMO MANAGER/ Program Manager

• Develop and implement project management disciplines and best practices, be responsible for setting the standards for how to develop and distribute an effective project management methodology how to ensure a project's readiness before work begins how to effectively manage and distribute project management resources how to identify the growth levels the organization must pass through as it matures and how to identify education and training criteria, curriculum, and performance evaluation methods.
• Successfully managed the Personal Health Record PHR project, one of Aetna's biggest projects in 2006 2007 using Agile methodology with a team of over 400 members and controlled budget up to 2 million, resulting in a technological achievement moving Aetna down the path of simplicity, while finally fulfilling its delivery promise to customers. The development of the PHR was a significant step in helping to solve some of the most entrenched issues in health care fragmentation of the system, slow adoption of evidence-based medicine, and a lack of engagement on the part of individuals in their own care. Developed the internal processes that were used to maintain and support the efforts of a large Maintenance Center including production support, service level agreements, help desk, customer satisfaction and metrics to monitor the support initiative. Provided oversight for Data Analysis and Data Migration, including creating the data migration strategy and Data Extraction Transformation Loading Process ETL from the legacy systems to new Operational Data Source using ETL tools like FTP for Extraction, SQL Loader for loading, and also used Unix Shell scripts to automate the process.

TECHNICAL PRODUCT/ PROJECT Manager MANAGEMENT AND TECHNOLOGY CONSULTANT

Provided overall project management for development and deployment of Remote Computing product initiatives. Remote Computing is part of the Enterprise Infrastructure Engineering Silo of Information Technology. Key Projects:

• Voice over Virtual Private Network Implemented global VoVPN solution to increase voice communications cost savings
• Blackberry Enterprise Server upgrade from 3.6 to 4.0 Built an incremental infrastructure to support increased user demand global
• Market Data for BES Implemented thin client browser based market data application to stream market data to mobile handheld in various forms such as quotes, charts, news and personal stock portfolios

Environment:

XML, ASP,.NET, C , C/C , Sybase and COM , Microsoft Office 2003 Suite Word, Excel, Outlook, etc. , Dial-up remote network access , IPsec remote network access , VPN remote network access , Wireless LAN access i.e., 802.11b , WAP and I-mode wireless application gateways , Kiosk access to the Morgan Stanley intranet from the internet , Routers, switches, content switch servers device access , Windows 2000 Advanced Server with Service Pack 3, Citrix Metaframe XPe , Aurema ARMTech 2.x CPU/Memory Throttling software , MS proprietary software bundle JAM, Falcon, Antivirus, etc.

Assistant Vice President/ TECHNICAL PROJECT MANAGER

Responsible for managing and coordinating integrated project plans, including implementation schedules and resource estimates for the Broker Master and Cross Reference Database projects. Oversaw design, development, test, and implementation of middle, front-end, and backend components of n-tiered JAVA message based systems with web user interface, DB2 backend and a controlled budget of up to 400 million.

The new Trade Support system receives trades from Invest Managers or their delegates and enriches the trade details with product specific, client and counter party standing data. Additionally, it provides calculation of the market and client settlement shapes and amounts, as well as confirms the trade with the broker. Was responsible for:

• Creation of schedules and budgets
• Managing interfacing/ external application project scope and risk
• Partnering with Systems and Business areas to coordinate and track all activities related to the implementation of required new functionality to support the new Trading system
• Ensuring that Interfacing Applications are delivered within scope, schedule, cost, and quality
• Developing project plans and adhering to accepted methodologies
• Assessing project risks and developing mitigation strategies
• Monitoring project progress against plans
• Collaborating with users, sponsors and other business areas to ensure the delivery and acceptance of required information technology solutions
• Providing weekly project updates for Senior Management Team
• Keeping all team members and partners informed about project issues
• Proactively identifying, escalated and managed issues to full resolution.
• Properly communicating project status and resolving issues/risks

Environment:

C , Visual C , VB.Net, Visual Basic, Java, Java Script, VB Script, HTML, XML, SQL, UML, JCL, Cobol, CICS, ASP.Net, ASP, JSP, Servlets, DHTML, Web Services, DB2, MS SQL Server, MSDE, MS Access, MySQL, .Net, IIS, Windows 9X/NT/2K/XP, J2EE, Apache, MQ Series

Program/ Project Manager, PMO

Accomplishments:

• Established a project management methodology resulting in increased productivity
• Worked with Technology to balance product requirements and development resource constraints in order to establish achievable product development schedules and functional feasibility
• Project time duration vs. effort , project cost, resource allocation, ROI, measurement and quality, change, issues and risk management to ensure visibility, accountability, accuracy and financial management of cross-functional projects
• Coordinated with stakeholders across 3 organizations Liberty, GoGo and LibGo travel to ensure the scheduling, tracking and delivery of all components that led to project delivery
• Defined, managed, and tracked the project schedule, weekly stakeholder meeting notes and weekly project status reports, issues, and managed escalation of issues, jeopardy reports and change requests for the project
• Led the integration and management of third party software
• Work with the technical teams to develop configuration management plans and processes
• Control access to Oracle Applications, troubleshoot problems as reported by users, establish user groups, educate users and operations staff and assure smooth ongoing operations
• Design and development along with maintenance and support of the Oracle 9i portal

Technology Used:

Oracle 11i e-Business Suite, Java, XML, UML, HTML, SQL, PL/SQL, StarTeam, MS Office

Project Manager - Information Systems Group, eBusiness Development Group eDG Infrastructure 2000 to 2002

• Business Analytics System to provide business intelligence and data mining from multiple information sources to get a 360-degree view of the client, identify hidden trends, and customer segments. Marketing/ Metric projects:
• PruFn Client Site ICAF portal web analysis and metric reporting 4/01 9/01
• PruFn Public Site Vignette portal web analysis and metric reporting 8/01-1/02
• Webcast automation 10/00-8/01 - Automate the development of leading prescheduled and breaking news style live and on-demand webcasts with moderated chat, slides, and audio to various audiences with different levels of access depending on their relationship with the firm.
• Third party streaming media hosting 10/00-8/01 - Host large quantities of streaming audio and video over the Internet including connectivity for transferring raw video or encoded files to the host on a 24 by 7 basis.
• GlobeCaster 11/00-8/01 - A new broadcasting solution to provide production, presentation and delivery capabilities to create and distribute live or on-demand television-quality broadcasts, over any medium, including the Internet.

Accomplishments:

• Managed a staff of four and controlled budget up to 200 million, built relationships, defined projects' approach and hierarchies, resolved conflicts, negotiated with project teams consisting of business executives, project managers, systems developers, business analysts and testers who support financial applications in a multi-platform environment, including Web, Client-Server, streaming media and Mainframe
• Interfaced with other IT and business units e.g.: experience strategy, navigation architecture, web strategy, knowledge engineering, database targeting, business intelligence, product development management, operations, finance, and legal and compliance teams to build an upgraded streaming media architecture using enterprise standard Network Appliance Device for caching and stream splitting
• Outlined project plans, design documents, budget allocations, technical requirements for 'request for proposal'
• Evaluated third party products to automate the process of creating pre-scheduled and breaking news style webcasts both live and on-demand and managed vendor relationships
• Analyzed technical requirements, network connectivity, project timelines, and initiated the implementation of Globecaster, a studio simulation product.

TECHNOLOGIES