| Confidential Application Analyst Responsibilities include: - Maintain the schedule of upgrades and projects for clients
- Provide technical support for client systems
- Perform application upgrades for client systems
- Maintain technical documentation for system configurations, software upgrade process, and system troubleshooting.
- Improve and streamline utilities used for system upgrade and configuration
- Validation of production files prior to release
- Documenting requirements and supporting the change thru to implementation
- Validates system functionality after changes
- Participates in testing, installing new software releases and application system upgrades
- Strong trouble shooting and problem solving skills to resolve defects and incidents
- Understanding of how technology supports the business
- Maintenance and implementations for clients nationally and globally
- Usage and understanding of basic technology concepts and related tool sets including: file transfer, web services, replication, publish/subscribe services, scheduling, user interfaces, etc.
- Devise, develop, and deploy required data queries in response to business user needs.
- Work with web development staff to coordinate the creation and management of data queries.
- Consults with product specialists or managers to identify current operating procedures and to clarify program objectives.
- SQL skills, with hands-on database tuning and troubleshooting experience
- Apply hand patches, test, and verify resolutions provided to supported client environments within DEV, TEST, Production or UAT.
- Schedules leads client conference calls, web training, Go To Meetings.
- Connect to SSO non SSO, mulch-institutional, clustered/non-clustered client's TEST, DEV, Production environments through either remote desktop connection, Virtual Private Server VPN connections through Cisco Connect. Terminal Service Gateways, SSL VPN, KVM Session, ODBC connection.
- Modifies and implements software programming applications.
- Supports and/or installs software applications.
- Consults with technical writers to identify current operating procedures and to clarify program objectives. Has knowledge of commonly-used concepts, practices, and procedures.
Confidential Senior Technical Resource Manager Responsibilities include: - Management of the IT department
- Lead teams of developers, network staff all IT related positions internally
- Build strong working relationships and facilitate teamwork with business analysts, developers, QA, project management and other team members.
- Develop deep understanding of business technical requirements by working with business subject matter experts
- Manage a team of 10-20 Sourcing specialists whose duties were: Sourcing candidates based on both existing requirements as well as pro-active recruitment per Software Industry market demands.
- Enhances information architecture team accomplishments and competence by planning delivery of solutions answering technical and procedural questions for less experienced team members teaching improved processes mentoring team members.
- Manage the complete process from consulting with management when a requisition opens, identify, screen and present top candidates to hiring manager.
- Innovative and strategic recruiting solutions to increase qualified resume flow, build an ongoing pipeline, and attract passive candidates.
- Completion of backgrounds, reference checks and obtain appropriate approvals
- Maintenance and implementations for clients nationally and globally
Confidential Project Manager/ Software Implementation Business Analyst Responsibilities include: - Provide project leadership using the SDLC cycle for medium to large projects, especially cross-departmental projects
- Identifies user requirements by researching and analyzing user needs, preferences, objectives, and working methods studying how users consume content
- Plans information architecture by studying the site concept, strategy, and target audience envisioning architectural scheme, information structure and features, functionality, and user-interface design creating user scenarios preparing data models designing information structure, work-and data flow, and navigation evaluating information representation conducting creative meetings.
- Organizes information by translating user behavior into media structure and elements crafting interactive experiences producing workflow diagrams, user scenarios, flowcharts, and storyboards preparing interaction specifications, navigation rules, organization of information, and site maps coordinating with business, technology
- Implements information architecture by preparing paper and interactive prototypes and mockups including page layout and navigational elements coordinating with Web Producer and Production Developer to integrate site concept, visual design, writing, interface, and navigational structure documenting structure and processes
- Maintenance and implementations for clients nationally and globally
- Analyzing the software needs of our clients, devising solutions and maintaining software systems.
- QA Testing of our web-based application
- Development, design, formatting, team projects
- Staying up to date with the ever-changing regulations nationally and globally through the implementation of GHS
- Maintaining solid customer relations the highest level of support to ensure client satisfaction and dependability to the ever-changing regulatory laws.
- Implementations on site and abroad.
- Client support, Go-To Sessions
- Troubleshooting
- SQL Queries
- Authorization of Material Safety Data Sheets
Confidential IT Manager Head of IT Recruitment Responsibilities Include: - Manage the complete process from consulting with management when a requisition opens, identify, screen and present top candidates to hiring manager.
- Consult with the hiring manager in receiving timely feedback on pool of candidates, compensation analysis, and offer negotiations.
- Manage a team of 8-10 Sourcing specialists whose duties were: Sourcing candidates based on both existing requirements as well as pro-active recruitment per Software Industry market demands. SQL Queries
- Innovative and strategic recruiting solutions to increase qualified resume flow, build an ongoing pipeline, and attract passive candidates.
- Completion of backgrounds, reference checks and obtain appropriate approvals for formal offer.
- Consult with hiring managers throughout the posting and selection process.
- Develop and maintain long-term relationships with IT professionals before, during, and after placement
- Website maintenance
- Programming utilizing Python, C , HTML
- Computer troubleshooting, network administration, and desktop application software troubleshooting, Server Backup with VERITAS Software
- Attend networking events, maintain candidate pipeline, and grow lasting relationships with candidates.
- Windows 7, Vista, XP support. MS Office 2007 Support
Confidential IT Specialist Responsibilities Include: - User provisioning, DE-provisioning, and VPN access using Active Directory
- Various implementation of remote tools and software utilities
- User interface design utilizing Adobe Illustrator, CSS, Flash, HTML
- Peregrine/HP Service center software to resolve user requests
- Server maintenance and library data tape rotation using VERITAS/Backup Exec server utilities
- Outlook 2003 2007 support
- VMware Workstation used to setup virtual machines on multiple operating systems
- EPO MS WSUS tools used for network monitoring, MacAfee, Surf Control
- Scheduling and planning desktop laptop installations as well as handling and receiving new equipment
Confidential IT Specialist - Installed, deployed, and built multiple PC's throughout the DMV offices.
- Various implementation of remote tools and software utilities
- Resolved user/network issues
- Multiple PC Images setup and ran for various PC's and mobile devices
- Outlook 2003 2007 support
- Configured PC's, installed updates, password resets using Active Directory
- Remote software installations
- Network Cabling and electrical setup
- Scheduling and planning desktop laptop installations as well as handling and receiving new equipment
- Computer troubleshooting, network administration and desktop application software troubleshooting.
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