Program Manager Resume Profile Southfield, MI - Hire IT People

Summary of Qualifications

Extensiveexperience working with global teams, strong analytical skills for identifying solutions to complex problems,knowledge of multiple technologies for integrating and customizing CRM and ERP solutions.
Strong Agile Scrum skills for delivering IT solutions that reduce costs and speed deployment.
Extensive use of requirements tools and techniques like user stories to elaborate business requirements and gain consensus and stakeholder buy-in.
Knowledge of program/project management best practices ensures client's expectations and requirements are fulfilled
Business process integration and standardizationexperience.

Key Accomplishments

Led a global SalesForce implementation teamfor MetLife's Property and Casualty division. Met aggressive schedule and budget constraints, achieved 100 of MetLife's business requirements. Integrated batch and real time sales lead feeds from multiple applications,which then triggered requests for quotes. Project was successfully rolled-out to all users within the division two months ahead of schedule,exceeding management's expectations.
Implemented Agile methodology in place oftraditional Waterfall method, while managing teams to uncover the business requirementsfor a major state department of education's Interim Assessment Portal.Mentored and coached both internal and external subject matter experts and business analysts in the implementation and execution of Agile techniques.
Generated 3 million in revenue, through a long-term service contract, by demonstrating customer value with consolidating 3 divisions disparate IT ERP applications for into a single enterprise application. The solution included changing business process, data conversion and execution of plans to retire obsolete and redundant business processes and systems. This positioned the firm to acquire additional companies at substantially reduced costs.
Established and maintained rapid career growthin a national retail and distribution consulting practice,built on exceptional customer focus. Roles includeProject Manager, Program Manager, and Account Manager forDirector of Retail Consulting Services.

Professional Experience

Confidential

Program Manager

Strategic manager in iGate's Customer Relationship Management organization. Leverage implementation and integration expertise to help customers extract maximum value from CRM investments.
Oversee a range of IT initiatives and projects for iGate client MetLife in their Property and Casualty and EXPAT divisions.
Use Agile-based methodology to manage four concurrent global projects.

Confidential

Project Manager

Managed the successful transition of a multi-national Document Management application and its support processes from one off-shore organization to another off-shore unit.
Maintained critical customer service levels during the transition period and completed the transition ahead of schedule.

Confidential

Senior Business Analyst

Led the business analysis activities for a major program,working with multiple Agile teams to determine the business requirements for delivery of an external customer-facing portal for Rhode Island's Department of Education.
Oversaw the on-boarding and mentoring of new business analysts, familiarizing them with projects, assignments and use of Agile.

Confidential

Business Architect

Introduced Agile and Scrum methods for business analysis and architecture activities for the integration of Bank of America's PayMode payment processing acquired by Bottomline , Bottomline's Business Exchange BBeX invoicing and workflow processing and Salesforce CRM into a single SaaS product.
Managed requirements definitionfor integrating two major standalone products Bank of America's PayMode payment processing and Bottomline's Business Exchange BBeX invoicing and workflow processing.

Senior Project Manager

Implemented BBeX with a Fortune 100 firm and their key suppliers to create electronic invoices reducing workflow cycle times for approval and exception processing.