Project Manager Resume profile Detroit, MI - Hire IT People

SUMMARY

Highly accomplished results oriented professional with over 15 years of customer relationship / lifecycle management CRM/CLM , automotive, and financial industry experience with a proven track record managing medium and large initiatives through process, strategy, leadership, and a strong collaborative focus. Recognized as a results-oriented leader with superior integrity, a Can Do attitude, and the unique blend of business, technical, and leadership skills that drive companies forward by exceeding expectations. Core qualifications include:

Customer Relationship Management
Marketing Campaign Management
Business Analysis
Team Leadership
Process Improvement
Change Management
Client Relations

Program Management
Project Management
Requirements Management
Risk Management
Vendor Management
Release Management
Process Modeling

Strategic Planning
Use Case Testing
Microsoft Project
Six-Sigma White Belt
Waterfall
Visio
ITIL

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Working with process owners on nearly 40 distinct processes, and through an effective challenge , to promote improved quality, continuous improvement, compliance, and adherence to process documentation standards, while also addressing Internal Audit and regulatory expectations.
Working with senior leadership to further the sustained strategy, structure, policies, procedures, schedule, and deliverables so as to perform process risk assessments.

Confidential

Project Manager

Working with top-leadership, established a company-wide Enterprise Risk Management framework, from a top-down and bottom-up approach across all company business units.
Successfully prepared for and managed working through the federal examination process conducted by the Consumer Financial Protection Bureau CFPB , and the Servicing Operational Control SOC financial audit, by partner Charles-Schwab.
Managed the deliverables of a matrixed team responsible for modifying Escrow and Appraisal retail mortgage processes in response to new Dodd-Frank and CFPB retail lending regulations.
Performed quantitative risk assessments focused on retail mortgage servicing-default and retail mortgage operations functional areas.

Confidential

Project Manager

Responsible for business priorities and setting the direction of supplier team initiatives manage requirements, scope, risk, deliverables and milestones, and advocate SDP project methodologies.
Tracked executive director-level deliverables and facilitated status meetings
Marketing campaign and project management for the General Motors customer retention program:
Managed CRM database marketing team deliverables for multi-channel customer communication program included over 30 targeted campaigns improving customer retention and satisfaction.
Managed and contributed to CRM marketing system modifications and business rule processes.

Independent Consultant

Confidential

Consulted on generating and quality checking U.S. Department of Education Operational Reports.
Consulted on the event marketing data capture Request for Quote from Chrysler Group, LLC.

Confidential

CRM Business Analyst

Consulted on marketing campaign design and data strategies for CRM initiatives working with account, strategy, interactive, vendors, measurement, and technical teams.
Prepared CRM business rule documentation for database marketing teams who update systems to capture, segment, and track consumer marketing information and behavior.
Managed and analyzed data daily to track progress, resolve issues, and support reporting analysis.
Designed campaigns to target and segment consumer information associated with direct-mail, email, event, lead generation and incentive promotions.

Confidential

Application Lead

Application steady-state lead and client focal point of General Motors B2B global web applications
Coordinated the transition of application support from prior vendor to six EDS application technical support teams, and was responsible for steady-state application initiatives.
Responsible for deliverables for three clients, adhering to SLA requirements, managing resource allocation for US coverage and offshore off-hour support, which included incident response.
Facilitated strategy meetings, tracked changes, accomplishments, issues, risks, and releases.

Project and Application Management Lead

Confidential

Team lead and client focal point for transition and application management support of web infrastructure projects and initiatives related to General Motors B2C global web sites
Managed team of twelve people which included 30 applications and 8 to 15 concurring projects, budget targets, client deliverables, escalations, resource allocation, and accomplishments.
Managed work-load and staff priorities, performance assessment, and hiring/dismissal
Facilitated regularly scheduled strategy meetings, tracked deliverables, changes, risks, issues, and adhered to ITIL, GM SDP project methodologies, and SLA requirements.

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Project Manager Resume Profile

Detroit, MI

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