Project Manager Resume Profile Norwich, CT - Hire IT People

Summary

Experienced CRM specialist and PMI certified project manager focused on the expanding Salesforce.com market. Extensive CRM background with SAP andexperienced managing multi-million dollar software development projects, delivering on-time and under budget.Certified as a Salesforce.com administrator, bilingual, and recognized for getting things done.

professional experience

Confidential

Project Manager

Complete project management configuration of Artreach'snew Salesforce.com system, including contact management, donor relations, grant management and volunteers.
Integration of Salesforce.com with Mailchimp for mass email management.
Preparation and execution of legacy data import into Salesforce with Apex data loader, then follow-up with duplicate prevention strategy to ensure user confidence and adoption.

Confidential

System Architect, Developer Support

Designed and developed the AJGA's tournament management system to radically improve tournament operations efficiency by a factor of 12.
System has evolved over the years to include automation required to efficiently run over 100 events annually, including: initial ranked/random draws, re-pairing, scorecards reports, score entry, player course statistics, ODBC synchronization with website back-end systems, and communication of final results to a variety of golf publications, websites social media.

Confidential

IT Project Manager / Program Director

Managed a project to merge three separate installations of SalesLogix CRM following two large acquisitions. The project included harmonization of sales processes as well as cleansing and merging of all sales contact data.
Introduced Agile development methodology in delivering three new global web-based systems targeting revenue generation and increased efficiencies, including ICM Internet Colony Management , LTM Laboratory Testing Management and AIM Animal Inventory Management .
Led a program of business process harmonization throughout the corporation's pre-clinical services laboratories, which had been acquired over the previous decade. The program included the implementation of two new global systems for quality management and document management.
Involved in strategic planning of Research Models division's technology roadmap.
Member of the corporation's program management office,revamped the system development methodology and mentoredjunior project managers.

Confidential

Principal Applications Consultant and Project Manager

Principal Consultant, implemented CRM on-demand, CRM Enterprise, standard R/3 and the Industry Solution for Retail, spanning 18 projects in the U.S. and in Canada.
Able to have a thorough understanding of the client's business processes by utilizing strong technical, functional and management skills.
Clients included: Smurfit-Stone Container Corp., Thermo Fisher Scientific, The Toro Company, CSI Leasing Inc., Kimberly-Clark Corp., Harley-Davidson, Reebok International, PepsiCo, Safety-Kleen Corp., Deluxe Checks, Philip Morris, W.W. Grainger Inc., Fleet Capital Leasing, Pitney-Bowes, Boutique Jacob, Bell Distribution, Future Electronics, OfficeMax, and Sobeys Inc.
Involved in blueprinting, configuration, integration testing, data cleansing and load, cutover, training and post go-live support.
Managed multiple implementations of the SAP CRM on-demand solution for Contact Opportunity Management.
Top Performeraward recipient at SAP Canada for 2000.

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Project Manager Resume Profile

Norwich, CT

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