SUMMARY

Doniel Wilson is a seasoned IT professional adept at defining and executing IT strategies. His role as a strategic advisor to leadership at organizations large and small has enabled him to drive cost effective solution using LEAN and Agile techniques. His focus on the customer has led to continued success in delivering software as both a project manager and a product owner in scrum teams. He has worked to transition his team and supported the transition of other teams from the Waterfall SDLC to a Kanban form of Scrum. He is a Certified Project Management Professional, a Certified Scrum Product Owner and a Certified Scrum Master and is highly effective in providing expert matrix management of enterprise level projects and cross-functional teams through the full life cycle. While specializing in the design and development of web applications his experience with managing software development and engineering teams and implementing systems with first hand development and integration experience his technical expertise provides him the requisite background to define architecture and recommend strategic direction. With over 15 years of experience his work has afforded him the insight into the sources and triggers for positive process efficiency impacts. This background enables him to drive process improvements with IT systems. Specifically, he has managed the design, development and implementation of numerous CRM Implementations and web portals for clients like AARP, Marriott/HOST Marriott and Sprint/Nextel Communications, as well as projects that encompass the infrastructure design/redesign, build-out and/or modernization of data centers for large companies such as Freddie Mac, Lucent Technologies, and Cable and Wireless USA. Doniel's technical background as well as his knowledge of Business Process management, Service Oriented Architecture, Business Intelligence, OSS/BSS integration, enterprise systems, and application management serve as a foundation for his leadership and the efficient delivery of the systems and process design.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Managing Director

• As the managing director Don serves as the Lead for the software strategy and integration. He works with clients to define what software and data will be needed and how the software and data is created or acquired. These activities include the assessment, definition and execution of product road maps. To execute and achieve the stated goals in the strategic road map the client's current state is reviewed and they are advised on the best processes to achieve the desired results and the path for transitioning.

Confidential

Project Management

• Data Strategy: Analyzed current state of applications and data collection facilities across lines of business and within the organization and division specific goals. Analyzed the gaps and defined a strategy to enable ACS to unify and integrate disparate applications to enable a unified 360 view of customers. Defined the intermediate goals and longterm strategy with a strategic roadmap outlining the future data integration strategy for ACS including the meeting apps. The future state architecture included a significant cost savings and created additional revenue and member value opportunities. The roadmap defined the required integrations the technologies including BI tools, Data ETL tools, Hadoop and MongoDB
• SSO Registration implementation: Worked with ACS to define the solution requirements. Defined the architecture and information flow for an SSO based Registration solution. Coordinated the prioritization estimation and development of requirements after communicating application flows. Managed the execution and implementation of a Single Sign-on SSO solution connecting the event registrations with Avectra's NetForum the Association Management System ASM and Omniture analytics for process and performance analysis. Prepared customer and customer service groups with usage training and Presented application adoption and performance in context of previous application performance.
• Abstract Software Selection: ACS host two national meetings per year with a host of regional and specialty conferences. For these conferences speakers submit over 27000 suggested speaking topic abstracts annually. These conferences are attended by over 30,000 people each year. Worked to define the requirements, provide market analysis and manage stakeholder engagement through the selection management and implementation of two key meeting systems in the abstract collection and management and the attendee registration. Abstract
• System implementation: Worked with client and vendor to prioritize the integration and customization requirements and priorities. Defined a product backlog and roadmap outlining the integration plan and timeline. Worked with the clients development resources and vendor resources to execute and implement requirements according to the defined roadmap and timeline. The key integrations included the SSO integration of the Abstract management system into the JBOSS based portal and the a custom integration with the organization's Association and membership system a Customer Relationship Management CRM system. Additional integrations included xml based integrations between Adobe's CQ5 and ScholarOne to publish critical data.

Confidential

Senior Project Manager

• Universal Course Registration system: A system built to enable new registration channels including staff and volunteers and course host locations. This system supports 13,000 hosts, 6,000 volunteers and 30,000 course/year. This project enabled new channels but also paved the way for improvements in existing channels with the call center and participant direct self-registration. The resulting system
• Host management system: A system was constructed to enable the Driver Safety program identify all locations hosting a Driver Safety Course. The identification of these courses also paved the way to identify the performance of locations and the ability to profile the locations with the potential for growth at the location and for the organization.
• Flat rate and Mileage reimbursement: system built to enable volunteers to submit and be reimbursed for services rendered and mileage driven during the preparation of taxes for the AARP tax-aide services. The resulting system resulted in a reduction of processing time from 4-8 weeks to for payment to 4-8 days from submission as well as a 3 FTE headcount reduction.
• Content Management: Integrated alfresco content management engine into the volunteer portal with API, web script and custom java code to enable volunteers and staff to create and tag content for targeted audiences to view.
• Volunteer recruitment systems: A trio of systems built to enable the processing of volunteer recruits including a set of systems for internal entry and external recruit application, an evaluation system and a status reporting dashboard enabling the program to evaluate the overall progress of an application and to pinpoint process bottlenecks.
• Order management systems: enabled two order management applications to enable the management of addressable inventory including activation and core attributes to advise users on the ordering quantities. The resulting systems enabled not only order submission and the ability to delay order delivery to reduce overages and modify orders streamlining communications with JDE and PeopleSoft.
• Transaction history: Lead the development of a system to track and report on the individuals responsible for changes throughout the volunteer systems identifying the before and after values using oracle stored procedures and triggers
• Security system: lead the development of a system to enable a Spring Security backed role based security authorization for multiple applications.

Confidential

Project Manager, Portal Selection

• Defined Intranet and Extranet strategy conducted a comparative vendor analysis.
• Interviewed executives to determine required portal feature list.
• Documented evaluation criteria, evaluated vendors, facilitated demonstration sessions.
• Conducted vendor negotiations and initiated the formation of a formal vendor partnership between BEA and Ventera Corporation.
• Artifacts: Created and controlled Project management plan, Charter Scope statement, Schedule, Requirements Document, Design Document, Communications plan
• Activities: Conducted Executive requirements gathering, Status and Performance reporting, Result Briefing,
• Team: Executives, IT Leadership, Engineers, Vendors Microsoft, BEA, Oracle, EMC among others

Confidential

Project Manager, Customer Relationship Management CRM Portal PMO

• Worked to establish a Program Management Office PMO to orchestrate the development, integration and deployment of a Seibel based sales and customer service application. The creation of the PMO included efforts to baseline the program plan, identification and management of issues/risks, establishment of the change management process, establishment of a Status tracking and reporting process, as well as overall communications planning.
• Worked with individual project team leads, and key stake holders, to identify key project milestones, deliverables, and associated interdependencies. Our efforts included establishing standard status reporting process for both project members and stake holders.
• Enabled the standardization of the change management process, including a Change control board at three levels.
• Created a Project triage process including, Project leadership team and steering committee CCB's to identify and manage issues and risks
• Artifacts: Created and controlled Master Program Schedule, Integrated Program Dependency Mapping, Scope statement, Change Control, Design Document, Communications plan, risk management plan
• Activities: Gather requirements, Negotiate release, project and program scope, Moderate Team Change Control Board CCB , Moderate Executive Steering Committee, Moderate Executive CCB, Formal and informal Status and Performance reporting, Executive Result Briefing, Integrated project plan updates, issue and risk identification
• Team: Executives, IT Leadership, Engineers, Developers, Business Managers, Marketing, Vendors IBM, Oracle among others

Confidential

Reporting Project Manager, Mercury - Workflow Portal

• Led the sales, architecture definition, development, deployment and user training for components in multiple iterations of a large scale workflow application. The tool managed the process of assisting this provider in the relocation or acquisition of frequencies from over 4000 incumbent organizations. The tool included inventory management, Integration with the FCC's ULS database, Integration with Geneva Business Management Systems asset management systems, PeopleSoft, Microsoft's CRM among other point integration efforts. Upgrades to the system included the isolated deployment and the subsequent integration of several tactical interim tools. These interim tools were deployed as iterative development prototypes for financial, and legal transaction entry, audit, reporting and reconciliations. The efforts involved close coordination with the client to develop the process workflow and identify the proper financial and process controls to ensure compliance with Sarbanes Oxley and FCC mandated Report In order. Iterative development cycles included the identification, design, development and implementation of new features and reports and support systems. Integration efforts also included data migration efforts to extract, transform and load isolated data into the primary workflow database. The .NET and Oracle based workflow tool incorporates web services and other xml based data feeds and its external support infrastructure includes both MYSQL, and MS access databases
• Artifacts: Created and controlled Release Project plan, Integrated Program Dependency Mapping, Scope statement, Change Control, Design Document, Communications plan, risk management plan, Status reports, Use case definitions, training materials, system and network diagrams, business process diagrams
• Activities: Gather requirements, Negotiate release and project scope, Moderate Team Change Control Board CCB , Moderate Executive Steering Committee, Moderate Executive CCB, Formal and informal Status and Performance reporting, Executive Result Briefing, Integrated project plan updates, issue and risk identification, Conduct employee training, Conduct executive feature demonstrations
• Team: FCC, Executives, IT Leadership, Engineers, Marketing, Business Managers, Vendors Geneva Systems, Microsoft, Actuate, Oracle among others

Confidential

Technical Architect

Integration and Design projects:

• . Developed project plans. Organized the technical direction of the engagement, facilitated vendor product selection and procurement, managed client and engagement team relations.
• Supervised the development of Web interfaces, as well as the testing and integration plans
• Maintained document deliverable quality assurance levels.
• Directed the design and implementation of an office automation solution centered on the 1st place Software from Academic Software while acting as the lead solution architect and project manager.
• Led the integration and customization of the application and its underlying database operation, maintenance, connectivity and security management issues.
• Responsible for design and launch of Web site and all Web-enabled components of the infrastructure as well as execution of all knowledge transfer procedures.
• Lead design architect for implementation of the Network Architecture data manipulation, data storage and transaction processes.
• Developed a solution to integrate Windows NT, Novel, and UNIX platforms used to serve and support Macintosh and Windows 95 workstations. This solution encompassed the design of a Windows NT based Ethernet LAN and connectivity to a Novel Based Campus backbone