SUMMARY

Project Manager-professional, with over 18 years of Program and Delivery Management experience, with major public and commercial accounts. Managed projects requiring R D capabilities at optimum levels, and the development, design and delivery of business process reengineering solutions, for business intelligence, data security, and business profit improvement, along with proven client satisfaction. Managed Data Center installation and upgrade projects. Managed install and migration of Mid Range and Main Frame platforms. Project managed all aspects of DC program transitions, for Mid Range and Main Frame environment including application development and delivery, for transition and transformation projects. Delivers stakeholder and client communications at highest levels to achieve stakeholder and client satisfaction. Delivered ERP, SAP ECC, and Service Now. Managed WAN, LAN, Wireless, and VOIP delivery. A proven change agent, team builder, and team leader of multiple diverse delivery with multiple diverse teams spanning global sites. Managed Business Process Engineering, Analysis, Solutions Design, Security, Testing, Implementation, Maintenance, and systems consolidation with customer satisfaction, on time and budget. High Quality Communicator, and Multi-tasker, operating in complex matrix environment, managing effective team collaboration with client, while managing risks and issues.

Expertise in:

• Leading Global IT/Infrastructure teams /Contract development, Accounting controls, Quality management, developing business protocols to support program PMO framework for standardization.
• R D experience for the development of new applications, and new BI solutions. Installed ERP with SAP resulting from research team work. WAN, LAN, VPN's with Checkpoint. Implemented Service Now for incident management, CMDB, change management, and CRM workflow.
• Excellent Oral/Written Communications skills with teams, resources, stakeholders, and client.
• Capable and efficient in Matrix Management environment, work independently, with high detail orientation, building relationships with business owners and stakeholders.
• Manage transition and transformation plans, using MPP, manage client relations and communications with high reporting structure, with attention to PMBOK guidelines, and strict attention to lessons learned..

Communications,- high quality verbal and written communications with project teams. Develop procedure documentation and standards, for followup, and high quality user, client, and team interaction. Project tracked, using MPP Project plans, PMI guidelines, and templates to communicate and report progress.

Strategic and Tactical Planning in matrix environments Skilled determination of financial models for budget success of project delivery and troubleshooting capabilities for scope and risk control and change control practices, adjustment, revision as needed.

Financial and Operations management, provide skilled planning and monitoring based on Accounting principles for business plan, financial analysis, and structured reporting to senior stakeholders, clients, and teams. Build budgets, manage and report progress to assure cost control. Manage close client reporting for successful client relationships and favorable outcomes.

Human Resources skilled recruiting, hiring, assembling project teams, mentoring, evaluation, motivation skills, for staff and sub- contractors, developing training, and Incentive Plans- as required.

InformationTechnology-Developing and incorporating Business Intelligence into projects for improved data access and use. Guided by Project Management Lifecycle in the achievement of Business Process Re-engineering, and technical upgrades.

Work Summary

Confidential

Senior Program Manager

• -Developed, designed, planned, and initiated projects to evaluate business customer and project tracking tools in multiple disparate databases, and convert from legacy data models to ERP and CRM.
• -Managed upgrades, installs and equipment procurement for modified MainFrame DC operations in new and previously installed Data Center locations, with infrastructure and facilities review and modification.
• Specified hardware procurement for HP Blade Servers in refurbished environment with about 100 servers
• required for newly approved multiple million dollar projects.
• -Developed and installed SaaS applications for access to data for over a hundred Stores of the Future under CVS contract.
• -Directed preparation of Project Charter, Plan, assignment of Resources, prepared procurement plan-approved by management.
• -Implemented Service Now for incident management, and integration to CRM for expanding sales operations in Europe, Turkey, Israel.
• -Documented task list for WBS, assigned Project Managers for project execution, control, and delivery. -Developed agreed schedule for estimated completion in 12 month timeframe. Achieved buy-in from senior IT management.

Confidential

Program/Project Manager

• -Managed staff for design and development of desktop and ISP type application software systems. Developed programs for internet access and modifications for speedy use of email, reporting, and enhanced capabilities of Word, Excel and Powerpoint .
• -hired, trained, directed project staff. Set procedures for training of users with newly developed GUI.
• -managed off-shore European programming and development staff.
• -Implemented and extended Service Now platform for automation of IT processes in this newly formed business, upgrading database applications for design of web access in customer support.

Confidential

Senior Project Manager

• -managed hiring, and orientation, daily work of development staff and project managers with coordination of skillsets in Wireless Data Communication, Computer Aided dispatch, and procurement and placement of laptops in Police vehicles. Delivered DCC capability and infrastructure for 7 states and Puerto Rico.
• -Trained users, developed protocols for new IT capabilities, participated in response runs with on-duty officers for equipment and system testing.
• -managed day-to-day work of over 100 developers and programmers, producing applications for Law enforcement contracts in 7 states and Puerto Rico, managing location ID, infrastructure, and install for 7 Data Centers in the U.S. and 1 in Puerto Rico.

Confidential

Senior Project Manager

• -managed Project staff for this Canadian owned billion dollar Systems Integration business, establishing 12 new data center locations with specialized applications for clients across U.S.
• -managed the response to New York City RFP, winning the 153million NYC E911 Project Contract.
• -ProjectManager for the design, development, and activation of the new 100,000 square foot site, including defining and managing work of major subcontractors IBM, ATT, Motorola, Verizon, Checkpoint, Daidone Cable Co.
• Design, Preplanning, Equipment specs and procurement, Sub Contractor Hiring and Management, for Security-oriented Design-Build, with new protocols for call dispatching and CAD.
• Requirements Analysis and Team structure and training for major subcontractors, and training of several hundred call takers and dispatchers . Worked with architects in Site design and development, managing successfully, dozens of change orders.
• Installed ERP for entirely new integrated and consolidated resource planning, Patrol teams allocation, and community client outreach for information, financial and accounting reporting, and data dissemination within a CRM environment. Established Checkpoint Network and firewall capability with new VPN setup.

Technology: Microsoft Suite, Microsoft Project, ERP, DB, Salesforce.com, CRM, Sharepoint, Peoplesoft.