IT Infrastructure Manager Resume profile Grove, IL - Hire IT People

OBJECTIVE

Accomplished and energetic technical and business professional with over 12 years of experience in IT Infrastructure Support. Flexible, Adaptable, able to influence and work successfully with diverse groups at all levels of the organisation. Areas of demonstrated expertise include:

Project Management
Infrastructure Management
Strategic Planning

Business continuity planning
Technical Leadership
Budgeting and Cost containment

Problem Resolution
Training and Mentoring
Vendor Management

Summary of Skills and Experiences

Around 7 years of Managerial experience
Able to develop accurate and informed scopes of work including schedules and budgets
Able to effectively manage project schedule, budget, milestones and deliverables to ensure project progress from conception to completion including change management
Effective communicator of project expectations to team members and stakeholders in a timely and clear fashion
Proactively manage project dependencies, changes in project scope and critical path, and devise contingency plans
Build, develop and grow any business relationships vital to the success of the project
Able to effectively prioritize and execute tasks in a high-pressure environment
Able to learn, understand, and apply new technologies
Possess strong leadership capabilities, Interpersonal and problem solving skills
Experienced at working both independently and in a team-oriented, collaborative environment
Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence
Exceptional written, electronic and verbal communication skills
Around 5 years of Technical experience in Troubleshooting of Desktops, Servers, Printers and other Peripherals
Experienced in VMware Administration, Wndows Server Administration and Desktop Support
Handled numerous vendors for purchase of Hardware, Software and IT Services

Professional Experience

Confidential

IT Infrastructure Manager

Responsibilities:

Responsible for maintaining IT Infrastructure for Software Testing Division
Responsible for continuous availability of Servers, Desktops, Laptops, Network Devices, Storage devices, Scanners, Printers for the Testing team
Responsible for maintaining Data Center with 10 physical servers and over 100 virtual servers
To provide IT Infrastructure as per the users needs
Ensures the environment is highly secured against virus and other security threats
Coordinating with Development , Production and Business teams for critical support
Handling a team of 3 Desktop Technicians for breakdown support
Single point of contact for IT Vendors
Ensures all project requirements and objectives are documented.

Confidential

IT Infrastructure Manager

Responsibilities:

Responsible for continuous availability of IT Infrastructure for over 50 high profile clients nation wide spreading in Banking, Insurance, Automobile, Food Chains, IT companies, Hospitals, Universities and other Industries
Lead a team of 30 Service Engineers on support operations encompassing Servers, Workstations, Network Infrastructures, Laptops, Storage devices, Scanners, Printers and other peripherals like Projectors,etc
Managing over 100 vendors across India for purchase of Hardware, Software and IT Services
Train and evaluate support engineers as per clients requirements
To handle critical service escalations nationwide
To be ready to handle and resolve 100 tickets everyday at various clients locations
Providing 24X7 support to highly critical data center enironments as per the stringent SLAs agreed
Providing functional work around to maintain minimum downtime of servers, storages, printers, etc.
Providing support to various brands like IBM, HP, Dell, Cisco, Sony,Tandberg,etc for their servers, desktops,n/w devices, laptops,storages,etc
Coordinating Field, Resident, In house engineers and other technical team to provide support to multiple and remote locations
Review and analyse Root Cause for frequent and repeated failures to provide preventive solutions

Confidential

VMware Administrator

Responsibilities:

Installation, Configuration and Troubleshooting VMware ESX / ESXi 3.x, 4.x Server
Virtual vCenter 4.x Installation and Configuration
Creating Templates and Deploying VMs from Templates
Creation of VMs, Taking Snapshots, Clones
P2V and V2V conversions by using VMware Converter
Managing ESX servers patching using VMware update Manager
Performing Hot and Cold Migrations of VMs between ESX servers
Configured and maintained DRS and HA clusters
Configured and maintained FT to business critical VM's running 24/7 environment

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It Infrastructure Manager Resume Profile

Grove, IL

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