SUMMAR

• IT professional over 5plus years of experiencein all phases of the software development life cycle SDLC including business requirements gathering, analysis, testing/QC-QA activities, deployment, support and maintenance activities.
• Experience in project management and Software Development Life Cycle SDLC methodologies including Agile Methodology, Waterfall Methodology.
• Experience in IT Service Management, managing end to end lifecycle of incident, Change, Releases Problem.
• Performed role of Scrum Master led to development of user stories, day to day standup meetings, preparing burn down chart.
• Experience in Process definition, standardization, modelling, and process flow creation.
• Experience in engagement maturity assessment, conducting audits, finding gaps.
• Conducted assessment based on TMMI Framework, Agile framework.
• Improved program, Process maturity through continuous Improvement activities across people, process technology
• Excellent skills in writing Business Requirements Document BRD , USE Case Specifications, Functional Specifications FRD .
• Experienced in Authoring Executing test cases, creating test plans, verification validation of test cases.
• Hands on experience in developing Process Flow, User Flow, Workflow and UML diagrams such as State Transition diagrams, Activity diagrams, and Sequence diagrams, Data Flow Diagrams DFD's , Requirement Traceability Matrix.
• Experience in project coordination, managing team, deliverables, monitoring controlling, reporting tracking,
• Worked closely with the testing team in creating test plans, test cases and tracking defects using Quality Center.
• Experience of working in various development methodologies like Agile Development, Iterative and Incremental approach, Waterfall model.
• Great team player, experience working with culturally diverse teams and also with offshore-onsite teams.
• Recognized for excellent communication, people skills, project management capability, and the ability to successfully influence and drive consensus across cross-functional teams.
• Interacted regularly with the Business Users, development team, database designer and the higher management to meet the deadlines of Project milestones.

Technical Skills:

PROFESSIONAL EXPERIENCE

Confidential

Service Management

Confidential major where production, transportation, blending form core processes. Number of application supports these processes which include applications across supply trading. As service manager, I have to ensure sufficient capability. Capacity is available to support smooth running of application while meeting SLA and driving toward operational excellence.

Contribution

• Managed Service Desk, Incident, Release Problem team for support and maintenance activities
• Facilitated in Problem Knowledge management deployment and implementation
• Led the team with a strong focus on Operational Excellence, such as SLA Adherence, First Time Right FTR , QA Defects
• Driving continual service improvements on a monthly basis based on SLA performance and driving the corrective actions to closure.
• Responsible for SLA tracking and reporting for various categories of applications Simple, Medium, Complex, Very Complex
• Driving continual service improvements on a monthly basis based on SLA performance and driving the corrective actions to closure
• Conducted Problem management workshops on Lean Six sigma techniques
• Responsible for RCA Analysis and propagating and coaching the same to a team
• Working closely with engineering, operations, production support teams right from design to deployment.
• Conduct project reviews, status reporting
• Drive CAB meetings Deep Dive into operational metrics

Environment: Remedy, SAP Business Objects, .Net, Cognos, Ms Excel, MS Power point, Share point, Webex, MS Visio, Windows System, Oracle, SQL, ETL

Confidential

Project Manager

• Confidential, a major telecommunication Network player has application outsourced for testing to perform functional nonfunctional testing. This was a role of a Quality Test manager also focusing on various initiatives aimed at increasing customer satisfaction through operational excellence, value addition, budgeting resourcing.
• Established Quality management office to identify customer pain points, gaps in process areas, suggest recommendations implementing the same to improve customer satisfaction and engagement maturity. Led dashboard implementation by identifying Metrics varying from Strategic to operational for decision making across different projects in programs. Implemented special initiatives like Invalid Defect Mechanism, Skill Gap Analysis etc. Ad hoc activities including preparation of presentations for reviews Business, Board, Audit etc. , participation in reviews Gather business requirements, prepare business requirement document BRD , functional requirement document FRD , conduct JAD session stakeholders, SMEs, QA, developers. Established Knowledge Management Repository, Training management at a program level. Implemented agile methodology for end to end for projects with changing requirements. Prepare and deliver PowerPoint presentations to communicate project cost status and cost forecasts. Meet with decision makers, systems owners, and end users to define system, financial, and operations requirements to meet business goals, and identify and resolve systems issues. Provides support for preparation of financial models/analyses to support current and proposed business transactions, service offerings and performance improvement initiatives. Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow. Prepares SOW's and Project Change Requests to accurately reflect services to be provided. Builds and modifies scope of work and budget as appropriate to the request. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.

Environment:MS PowerPoint, MS Visio, MS Excel, MS Word, SQL Server, TOAD, PL/SQLHP Quality Center 8.0, QTP, HTML, XML, CSS, Oracle

Confidential

Product Manager

• Confidential is a product based company developing products with predictive analytics solution across different industries. As a product manager, I have to be involved right throughout life cycle of product, which involves Business Case development, Requirement development, planning, manage deliverables, testing Release.
• Product ideation and management of innovative products through market research and business requirements. Implemented objective based SMART framework to implement product speifications. Facilitated agile format of product development through User stories, Daily status reporting tracking, and incremental feature wise development. Involved in creation of BFSI, Retail predictive analytics product. Performed due diligence on Industry analysis competitor analysis for analytics based product. Prepare Business Case, Product requirements document. Managed product through different stages of ideation, development having a team of statistician, developers and testers. Involved in validation of data sets, identification of data issues and maintaining consistency. Responsible for writing and maintaining Business Requirement Document BRD and Functional Requirement Document FRD defining new systems operations for the project. Extensive experience in application design and development, specializing in software development life cycle SDLC procedures, from conceptual design to system testing and quality control methodologies. Maintained and tracked the overall project progress and testing status through MS Project.
• Facilitated JAD sessions to gather requirements to communicate with all project members and stakeholders in order to get a better understanding of client business processes.
• Captured system requirements by writing Use Cases specifications.
• Captured core business process information, business rules, business entities and other relevant information.
• Actively involved in doing the UAT to signoff the testing conducted by the testing teams for various phases of the testing cycle such as Functional, Regression, GUI, Backend, Integration and testing.
• Assessed risks cost and potential benefits of alternative business process.
• Integrated Requisite Pro with Rational Rose to provide all teams visibility and to maintain traceability among requirements, use cases and change request.
• Developed Functional Specifications and Q/A Testing requirements using Quality Center to conform user needs.
• Efficient used SQL and PL/SQL for database/backend testing.
• Utilized Agile Methodologyfor developments efforts.

Environment: R Code, MS PowerPoint, MS Visio, MS Excel, MS Word, Bugzilla, CSS, Oracle, SQL Server, TOAD, PL/SQL.

Confidential

Business/Technical Analyst

Responsibilities:

• Responsible for gathering and documenting business requirements in an easy to understand format.
• Documented and maintained Business Requirements Document BRD throughout the life cycle of project.
• Prepared Process Flow Diagrams and timelines using MS Visio.
• Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Involved in Build Deployment of deliverables across different environments
• Involved in identification troubleshooting of issues related to migration, deployment build
• Assisted and worked closely with the QA team to understand the transformation rules and accordingly developing various test scenarios.
• Automated deployment for improved efficiency and faster build process

Environment: Weblogic, Unix, Shell Script, Code Migration, CVS, MS PowerPoint, MS Visio, MS Excel, MS Word, MS Access,