System Administration and Technical Support Resume Profile Willow Grove, PA - Hire IT People

SYSTEMS ENGINEER / TECHNICAL SUPPORT / PROJECT SUPERVISION

Results driven and well organized Technical Professional who combines impressive hands-on experience with a solid educational background in applied science and engineering. Seeking a company in the Confidential area to succeed in an environment of growth and excellence to meet personal and organizational goals.
Extensive knowledge of applications, integration, hardware and quality testing. Excellent team building, communication, writing interpersonal and leadership skills. Hands-on, action-oriented style complemented by solid strategic thinking and creative problem solving.

COMPENTENCIES INCLUDE

PROFESSIONAL ACHIEVEMENTS

Confidential

System Administration and Technical Support

DAC Administrator, managing customer accounts, configuring RF plants, managed channel maps, coordinated code drops, building code suites and troubleshooting Out Of Band issues.
DNCS Administrator, managing the Digital Subscriber Network, code updates and maintenance for customers
Scheduled preventative maintenance, system upgrades and emergency services to be performed within maintenance windows
Diagnosed and resolved RF related service problems on Motorola and Cisco platforms
Worked in a Technical Response Center TRC where I provided tier 3 customer support
Performed Video On Demand VOD deployments on Motorola and Cisco Local control Systems
Installed coax, fiber and network cabling as well performed configuration for Digital Video and Voice Over IP

Confidential

Project Supervision, Management and Team Leadership

Successfully managed the closing of our Radnor, PA office and relocation of testing personnel with no customer impact.
Performed customer and pier training as well as mentoring of junior Engineers
Writing of job requisitions, customer quotesand interviewing of potential employees
Organized, scheduled and prioritized installs, upgrades and maintenance for all major cable providers such as Comcast, Cox, Insight, Charter and Time Warner
Attended weekly team meetings and provided project status to management

Confidential

Quality Assurance and Control

Delivered new Quality Control Division from concept through start-up to full automation within 3 years adding an additional 12 million of revenue
Designed and built CATS Comcast Automated Testing System a remote testing solution enabling customers to perform Set Top Box and Application testing from anywhere in the world to a central location
Created a proprietary alert system that alerts an Admin via cell phone and/or email of any potential issue's on our servers.
Ensure lab complaisance with industry standard for hardware and software installation, power, RF, Network and safety.
Creation and tracking of Metrics dashboard and KPI's
Perform Quality checks on all equipment including new installs on a monthly and yearly basis to ensure compliance.

Confidential

Testing, Evaluation, Documentation and Analysis

Installed and tested system patches on multiple platforms, such as: Linux, SUN, AIX and Microsoft
Created design enhancements, training documentation, upgrade procedures, technical bulletins, Product Change requests PCR and Standard Operating Procedures SOP
Adept with diagnostic tools such as MPEG/Spectrum Analyzer, Waveform monitors and Light Meters
Created test plans for Interactive Program Guides IPG such as TvGuide, Liberate, Pioneer and Tivo

Confidential

Computer Proficiencies

Server/PC installation, troubleshooting, repair and upgrading, ISDN and TCP/IP connectivity setup
Proficient with software packages such as Microsoft Office, Photoshop, Visual Basic, Aperture
Proficient with operating systems, programing language and billing sytems such as Windows, Mac, UNIX, Solaris, Linux, AIX, SCO, Sybase, C , SQL, Legato, VxWORKS, CSG, AMDOCS, ICOMS