| Objective |
| Experienced IT Professional seeking a training specialist position with midsize to large law firm |
| Summary of Qualifications |
- PMP Certified
- Experience working in a large law firm
- Experience in Information Technology, including Help Desk, Technical Trainer of counsel and staff, and Project Manager
- Author of many internal policy and best practices documents ranging from project management, quality assurance, and the use of various software applications
- Intimate knowledge and hands-on experience implementing project management methodology, managing multiple projects, and customer service oriented
- Utilization of various business applications including Lotus Notes, DeskSite, Microsoft Office suite, Adobe Acrobat, DTE, and many more
- Extensive experience in Microsoft Excel for analyzing data and creating status reports
- Ability to work well under pressure with strict deadlines, very organized, detail oriented and innovative, with excellent written and oral communication and strong interpersonal skills
|
| Experience |
| Confidential |
Software Training Consultant - Providing training and support services to major law firms on Windows 7, Interwoven FileSite/DeskSite, MS Office 2010 products and proprietary applications during system conversions, implementations and roll outs. Law Firms Robins Kaplan, Wilmer Hale, Skadden Arps, Reed Smith, Miller Johnson, Cummings and Lockwood, Winston Strawn, Curtis Mallet, Dentons
- Develops and delivers technical training via classroom, WebEx, and one-on-one sessions
- Providing consulting services on creating and editing training documentation and outlines
- Soft skills training on how services should be provided to the various levels of legal and non-legal staff
|
| Confidential |
IS Project Manager - Managed multiple medium to large-scale inter-disciplinary projects such as Windows 7 migration, West LiveNote upgrade, LegalKey upgrade, Time Management implementation
- Drafted project plans, progress reports, and documented all issues and enhancements
- Responsible for task management updated project documentation on a weekly if not daily basis
- Resolved political, resource, budgeting, schedule and change issues affecting a project
- Oversaw vendor relations on projects where the supplier is external to the organization
- Communicated with department managers and coordinators, identifying business requirements
|
| Confidential |
IS Training Specialist - Traveled throughout the North East, Europe and Asia training attorneys and administrative staff on the use of various software applications
- Developed training classes, training materials, and test scripts to maintain the integrity of firm applications
- Created and updated reference materials to ensure they are current, accurate and available for use
- Trained Help Desk personnel on troubleshooting
- Reviewed and analyzed internal call tracking data to determine the need of personnel training and information distribution to firm personnel
|
| Confidential |
HelpDesk Analyst - Worked with all levels of personnel providing vital assistance with their varied technology queries
- Performed troubleshooting practices and routing support as necessary
- Interfaced with second and third level support to troubleshoot technical issues
- Drafted and distributed interval progress reports regarding resolutions of technical issues
|
| Confidential |
Library Systems Analyst - Acted as liaison between the Library and Information Systems
- Identified gaps, conflicts or areas of improvement in library processes
- Interfaced with Information Systems and vendors to develop solutions and/or remediation plans
- Monitored and reviewed changes in business, including new processes and systems to ensure timely updating of technical and administrative documentation
- Maintained appropriate documentation to support internal programs
- Provided support and guidance on internal requirements to the process owners
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