SUMMARY:

• Over 16 years of hands-on management experience in Program and Project Management, Team Leading, Business Analysis, Design, Development, Implementation Quality Assurance of business application and processes.
• Managed Confidentially Multi-location mid to large programs and projects involving 50 140 resources including vendors, contractors and FTEs.
• Up to USD 18.5 million budget managed.
• Possess in-depth knowledge of Anti Money Laundering AML ,Payment and BFSI domains.
• In-depth understanding and exposure to all aspects of SDLC.Well versed with Agile, OPM3 and Waterfall methodologies. Implemented Agile methodologies in three organizations.
• Actively participated to achieve CMMI L5 version 1.3, ISO 9k and 27k certifications for the organization and expert to implement these processes to the programs/projects of organization.
• Provided 800 hours trainings on Agile SCRUM methodologies to 200 participants.
• Provided trainings on Microsoft project MPP to project managers.
• Played significant role in setting up the Project Management Office PMO in the organization.

TECHNICAL QUALIFICATIONS:

WORK EXPERIENCE:

Confidential

Role: IT Program Manager

Project Description: Confidential based organization specializing in money transfer. This program helped the business groups likewise Regulatory Reporting, Confidential Field Organization, Confidential Escalation Committees, Corporate Security, Fraud Management, Confidential due diligence, Know your customer etc. . These all business groups are integrated with-in one product to provide the one platform of truth about the Network, Sub-Network, Companies, Owners and Agents. This helps to electronically file the regulatory reports to the Federal Governments of different regions likewise Confidential etc. considering the compliances of those regions and countries. This helps to perform and integrate the background verification agencies to provide the truth about the companies/agents for Agent on-boarding and Termination. This project also helped to identify the Real time risks for Money laundering based upon the regulations and compliances defined by the regulators and government agencies of 200 countries and notify to the stakeholders to investigate the Fraud.

Responsibilities:

• Managed the Confidential Transaction Monitoring and Compliance Back-office Program for enhancing their system against the Frauds and Money Laundering AML to comply with the policies as laid down by the Confidential Authority by injecting various business rules to the system.
• Applied SDLC compliance to the applications using Waterfall, Agile / Iterative Scrum methodologies.
• Managed a team of 140 onshore and offshore developers, business analysts and testers.
• Created the roadmap and program pipeline with Confidential directors and business team for entire year with resource projections and resource loading. Maintained and published this to Confidential stakeholders.
• Created the project plans using MS Project for tracking various application deliverables.
• Provided the project plan progress to the management in the form of weekly/monthly dashboard reports.
• Managed Resources and Infrastructure upgrades using the allocated 18.5 million budget.
• Participated in Management Business Strategy discussions for SWBand European Authority recommendation implementation as part of the initiative. Collating budget, resource and implementation data to drive the strategy and planning during various project phases.
• Attended PMO meetings to make sure projects followed the proper SDLC methodology.
• Communicated and made presentations upward, downward and laterally.
• Reviewed and approved the PRD document for the developers.
• Provided status reports to senior management using various tools Extracted the data using clarity, QC, Jira PPM and created the MIS .
• Used Clarity/PPM to allocate resources, track budget, and track risk issues.
• Prepared dependency document for interaction with interactive services and cross-functional teams.
• Coordinated with the offshore team for the work progress and work scheduling activities.
• Coordinated and managed the development team for their daily tasks and monitored progress.
• Conducted technology and functional knowledge sharing session across various teams for leveraging existing resources on new technologies.
• Worked with the User Team on user interface design and analysis.
• Utilized Excel Power User for annual planning and periodic forecasting of resources, projects and services.
• Facilitated user acceptance testing for system changes.
• Coordinated with practice area Group Leader for department-wide deliverables.
• Maintained an up-to-date record of production issues and resolutions.
• Designed and reviewed the UML artifacts, process flow diagrams, and use case diagrams.
• Guided the team through the complete SDLC process.
• Provided backup support for peer managers.
• Analyzed performance and capacity issues of systems / applications software and application components.
• Provided a weekly integration status for integrating various modules.
• Overseeing end-to-end implementation of KYC, AML and inception of Dodd Frank enhancements to the system.
• Maintaining the inventory of the signoff artifacts on SharePoint for Legal and compliance team
• Review other project management team member schedules, plans and strategies and recommend enhancements.

Confidential

Role: Scrum Master/IT Project Manager

Project Description: Developed and enhanced multiple products and services to cater the need of Confidential market to provide the solutions in pre-paid debit, transactions processing and card holder services. Provided services for Confidential, Open loop cards with MasterCard network, Incentives and Rewards.

Responsibilities:

• Managed Pre-Paid card program for Confidential market.
• Applied SDLC compliance to the applications using Agile / Iterative Scrum methodologies.
• Managed a team of 12 onshore and offshore developers, business analysts and testers.
• Created the contract for Agile methodologies for Opus and client s and assisted the Opus sales team.
• Coach the team on Scrum framework, practices and execute the Scrum process.
• Setup JIRA and Rally tool for managing and tracking the overall program.
• Conduct and lead scrum planning, daily scrum, scrum of scrum, sprint review and retrospective meetings.
• Created the capacity planning and leave calendar.
• Created, tracked and published the metrics Burn-down chart, Team velocity, Quality delivery, Actual completed stories vs committed stories, Team adherence to Scrum rules etc. to management.
• Communicated and made presentations on program progress to upward, downward and laterally.
• Provided status reports to senior management using Rally.
• Coordinated and managed the development team for their daily tasks and monitored progress.
• Facilitated sprint review meetings and assisted the Scrum team to demonstrate the user stories to product owner, management team and customer.

Confidential

Role: Scrum Master/IT Project Manager

Project Description:Developed web applications for Processor, Network, Distributor, Issuer and Consumer to cater the need of Confidential market to provide the solutions in pre-paid debit, transactions processing and card holder services. Internationalization of platform being done for Confidential. These all applications were multi-lingual. Customer details with mostly open loop re-loadable cards that can be reloaded by multiple options along-with facility of Confidential transfer .

Responsibilities:

• Managed Pre-Paid card programs and Master card certification.
• Applied SDLC compliance to the applications using Agile / Iterative Scrum methodologies.
• Managed a team of 56 onshore and offshore developers, business analysts and testers.
• Created the contract for Agile methodologies for Opus and client s and assisted the Opus sales team.
• Coach the team on Scrum framework, practices and execute the Scrum process.
• Setup Rally tool for managing and tracking the overall program.
• Helped the Product owner to define the product backlog for smooth work-flow operation.
• Conduct and lead scrum planning, daily scrum, scrum of scrum, sprint review and retrospective meetings.
• Understand the impediments/roadblocks and helped to remove these hurdles to let the team move forward to the path of done.
• Created the capacity planning and leave calendar.
• Created, tracked and published the metrics Burn-down chart, Team velocity, Quality delivery, Actual completed stories vs committed stories, Team adherence to Scrum rules etc. to management.
• Communicated and made presentations on program progress to upward, downward and laterally.
• Provided status reports to senior management using Rally.
• Prepared MPP and Integrated with whizibleto allocate resources, track budget and to track risk issues.
• Prepared dependency document for interaction with interactive services and cross-functional teams.
• Coordinated with the offshore team for the work progress and work scheduling activities.
• Coordinated and managed the development team for their daily tasks and monitored progress.
• Facilitated sprint review meetings and assisted the Scrum team to demonstrate the user stories to product owner, management team and customer.

Confidential

Role: IT Project Manager

Project Description:This program was for developing and enhancing their product Corporate Fraud Investigation . This is web-based application with challenges to investigate the corporate frauds. This application helps to the users to detect the errors / fraud in their business and to take the respective remedies. There are many modules in this application that provides the reports to the users graphically and text format.

Responsibilities:

• Plans, organizes and executes strategic, large cross-functional projects and small programs with maximum business value and the highest level of complexity in the organization.
• Work with multiple Business units and Technical resources to actively manage the execution of scoped projects including the assembly of the project team, task assignments, development and maintenance of the project schedule, and leadership/monitoring of all project activities.
• Comprehensive abilities in leading projects through complex issues, ambiguity, and scope changes drive the team to clarity and make effective decisions.
• Possess comprehensive Project Management knowledge and the ability to blend the science of project management with the art of leadership for successful program/project outcomes.
• Guide and influence at multiple levels of the organization through highly effective communication to understand stakeholder needs, establish objectives, and recommend approaches/solutions.
• Facilitate timely and complete resolution of project issues, risks, and decisions to meet all project deadlines.
• Articulate the why behind issues and proactively facilitate decision-making processes.
• Quickly learn and apply knowledge across situations. Collaboratively define, document and improve portfolio, project and enhancement processes and tools to ensure high quality, efficient project delivery.
• Possess proven analytical skills for complex problem solving. Experienced with release management and process development.

Confidential

Role: IT Project Manager

Project Description: This project was for enhancing and maintaining the company products Wholesale management system , Collateral management system , Dealer management system and Audit link . These products are using by Multi-National Banks and Automobile Financial Institutions Captives . These products help to perform due diligence of Auto dealers, Inventory Management, Finances and Audit that are required by Banks and Financial Institutions Captives to run the Auto Business in Confidential.

Responsibilities:

• Develop and manage project plans from initial concept to final implementation for efforts that are Confidential in scope.
• Develop and maintain project risk management plans including project risk identification, quantification, response development and control.
• Specify, obtain and allocate resources to meet project requirements.
• Develop and initiate policies and procedures to improve business practices within the organization.
• Create and enhance reporting tools for performance measurement against objectives.
• Leverage project management methodologies as well as Product Development PDLC and Software Development SDLC life cycle approaches for their products to perform business Confidentially.

Confidential

Sr. Technical Leader

Project Description: This project was to develop and enhance the Property Management System for booking the Hotels and Car Rentals.This is the complete solution for managing the property and car rental services of Confidential Group to manage more than 7000 hotels, hospitality services and travels around the world. This provides and manages the online availability of rooms, rack rates, promotions, car rentals and payments made by customers at the Confidential.

Confidential

Sr. Software Engineer

Project Description: This project was for enhancing the Healthcare management system. This was complete solution for Health care Companythat has many modules and divisions like Confidential, Provider, Claim and Managements teams. Developed the applications for Provider management system and Provider team. I was responsible to understand the requirements, create reports, report maintenance and execution.

Confidential

IT Manager

Project Description:This is a Complete ERP Solution for the Organization. Developed, enhanced and maintained this ERP solution for the Head office and more than 70 branches all over India. Developed the major modules of 1 Finance 2 Operation 3 Admin Screens, User and Permission Management 4 Human Resource 5 MIS Reports 6 Stocks 7 Inventory management and 8 Claim management.This ERP solution has more than 200 UI screens that have separate functionalities for head office and branches. Developed MIS reports to drill down to the Voucher detail from the Balance Sheet heads. Travelled, Installed, Recruited the team members and coach the team to use this ERP system from branches and transfer the incremental data to registered corporate office daily.