Experience:

Confidential

IT Project Manager Infrastructure

• Responsible to lead new projects for integrating global infrastructure management applications: Landesk
• Lead new infrastructure hardware upgrades and installations for internal data centers: Oracle Server 12c.
• Project manage global cloud services expansion internally: share drive, web services, PMO and resource management applications.
• External vendor management for proof of concepts, Box, Dropbox, Microsoft, Quickbase, Veilsun, PCconnections, Oracle.
• Manage entire project from concept, testing, deployment, and if valid retirement of legacy systems.
• Process improvement within IT, reviewing internal process governance creation and improvement across IT function globally.
• Responsible to find best of breed technology to implement IT strategy.

Confidential

Technical Support Analyst

• Technical software support of Confidential, end to end process support, technical issues, providing solutions to business needs of all Confidential clients.
• Problem solving business needs to develop solutions in Confidential
• Solving backend infrastructure issues, with the cloud solution, and billing questions and issues.

Confidential

Business Analyst Information Systems

• Main BA on Confidential Web content management system integration project for Confidential
• Confidential business requirements from business process and IS standpoint. Build project intake documents, quality standard documentation to meet BSC FDA requirements. Create requirements documentation and business process flows.
• Manage vendor selection, coordination of onsite presentations and contract negotiations.
• Manage the relationship between all IS resources, Architecture, Infrastructure, Security, and Data Quality with the business.
• Aid in creation of project plan for the Global Web content management project, help strategically align vendor resources with BSC internal resources on the project.
• Lead data and system testing, help design and coordinate test scripts and plan.
• Gather requirements for End User training, coordinate training creation and training plan.
• Results driven project that has direct impact to the business strategy of Boston Scientific from corporate marketing, and CEO visibility

Confidential

Senior Business Systems Analyst, HR and Admin Systems

• Project Manage International Systems Strategy for all International countries
• Project manage individual projects such as cross business group reporting issues between the Confidential and International managers
• Create International program project plan, system requirements for IT , testing plan and strategy, budget review and resource reviews.
• Analyze current data warehouse for international employees and develop IT solution for future system and warehouse integrations.
• Coordinate future IT development for global system integration of Oracle R 12 between US and International markets.
• Used MS Access and Excel for data extraction and upload into Oracle Database.

Confidential

Information Services Project Lead, Global IT Services

• Manage migrations of back office of SCM, Finance, HR SAP activities for global EVO R3 SAP Vodafone Customer Service Desk 75, 000 global users.
• Implementation of change requests and process improvement projects time periods from 3 month to 6 months total in one year of 50 plus.
• GAP analysis of all current service desk procedures and Cost Benefit Analyses of services and processes
• Program and Project manager of all new process changes and projects regarding IT services implementations in two locations in Budapest Hungary and Pune India.
• Finance reporting and finance business case creation for 2 service desks in Budapest Hungary and Pune India
• Implement Customer Service solution designs for Vodafone Global Enterprise clients.
• Designed from ground up demand process in implementing large global processes such as HR reward system, Sybase SUP expense approval through SAP on Apple Confidential and Learning Management System.
• Extensive use of excel, SharePoint, MS Project, and PowerPoint for senior stake holder meetings and reviews.

Global SAP Learning and Development Lead

• Lead a team of 5 Training developers, 2 located in Budapest 3 in onsite project locations covering the areas of: Supply Chain , Order to Cash, Sourcing E HUB, Accounts Payable, and Master Data Management solutions globally.
• Completed role out of 7 entities Netherlands, Spain, Vodafone Group Services, Egypt, UK, Ireland, and Italy
• Worked with Process Owners in the Global Vodafone HQ on new process development and mapping, implementing SAP training for those processes. Successful role out of 3 major global process changes in Master Data, Warehouse Management, and Contractor Management Services
• Project manager for SCM and Finance training delivery in Vodafone VOCH Service Center for over 100 new employees
• Stakeholder management throughout the organization at all levels of a global organization.
• Created global learning templates for courses in power point, word, and SAP learning videos through uperform.
• Managed and created excel trackers for management of work status and task management of team members.

Confidential

HR Operations Transition Officer

• Took a major role in a transition of operations of HR processes from EMEA HQ Confidential in London to the Budapest Regional Service Center.
• Manage operational projects including: ongoing service improvement, IT and system changes in Oracle, overall work flow and process improvement.
• Transition, manage, and train team of HR Customer Service Reps for the Confidential performance, service level agreements, daily work load.
• Managing self services related to General HR activities including HR Policies, Payroll, and data management.
• Acting as an escalation point for all employees in Citigroup UK, for HR related matters, including employee relations, compensation and benefits, tax, expatriate management, recruitment, and exit management.
• PeopleSoft Oracle updates and data integration process monitoring, new starter data, background screening, contracts, and termination.

Confidential

EMEA Divisional Planning Program Manager, Global Compensation Incentives

• Held this position is within Europe, Middle East and Africa Regional office for the License Sales Organization, in Confidential managing the Global Sales Incentives Compensation program within the finance organization.
• Designed compensation- Incentives Plans for Sales- License organization that fits into the Global Corporate Strategy.
• Changed current models to meet regional and business strategy, drive profit in the organization through sales.
• Managed a Product Matrix, of 10,000 product offerings and plan options for Sales Organization, as well as booking matrix, where credit for sales are booked in tracking documents in Excel.
• Ability to work in an extremely fast paced environment, and make quick strategic decisions, for Sales License Organization.
• Make presentations and roll out of strategy for the Financial Year to Regional Financial Directors and Sales Executives.

Confidential

IBM Global Financing, Business Controls Professional

• In charge of business controlling the Confidential
• Provided regional guidance and support the following Confidential Semi-Annual Self Assessment and Business Control measurements, follow and monitor Risk Acceptances, Risk valuations.
• Provided education and consulting on the required control mechanisms related to existing business processes and/or new processes. Lead independent proactive / process reviews, give expert advice, identify problem areas and offer recommendations.
• Optimized the sharing of tools and best-of-breed methodologies to mitigate business risks in emerging markets.
• Lead projects on reconciliation of manual processes, and un- reconciled accounts in Confidential region.

Compensation and Benefits Specialist

• Provided Benefits and Compensation support to IBM UK and Ireland employees, population of support for approximately 40,000.
• Supported and executed of Global programs for Salary Increase programs and yearly bonuses Performance Bonus .
• Worked closely with Compensation leaders on planning of out of cycle transactions and allocate funds to employees.
• Provided support and contingency planning of award winning flexible benefits program in the UK, large cafeteria system supported by web systems.
• SOX Compliance Tester for Compensation Department, for the payments of EMEA and Global Awards team and processes.
• Coordinated issues arising in the EMEA with compensation bonus payout program for Lenovo, and liaised with Global leaders in the project to keep targets of stages of implementation. SAP integration in some European countries
• Created, updated and provided training for HR generalists New Starters and continuous training for knowledge gaps and new policy roll outs.

Analyst HR and Corporate Expenses

• Supported all HR Generalist issues for Confidential and Ireland on Confidential policy and labor regulations.
• Tested and supported new Expense reimbursement tool WWER for approximately 40,000 employees.
• Supported all HR tools and policies relating to recruitment, compensation, benefits, employee relations
• Tested new self-service tools for employees and provided support on usage

Technical Knowledge:

Siebel systems, IBM Workscape compensation allocation system ,Lotus Notes 6 and 7, Lotus CMT case management, Lotus 123, Advanced MS Excel, MS Power Point, MS Word, NetMeeting, and Lotus Notes task databases, Windows XP Professional operating system, Windows 7, Visio reader and editor process charts , Microsoft Outlook, Oracle Compensation Systems, Peoplesoft HR Systems, Oracle CRM, Avaya Call Center, Avaya CMS Supervisor, SAP R3, Remedy, MS Project Management 2007/2010, Share Point designer, Uperform e-learning SAP, Oracle Data Warehouse, ITIL Foundations Course V3, Adobe CQ5, Teamsite Interwove, Quickbase, Landesk Asset management, SCCM, Onedrive, Dropbox, Box team collaboration tools