PROFESSIONAL SUMMARY

Proactive, performance-driven professional with 15 years' progressive expertise in project management, leadership and problem solving. Has extensive experience developing scope of work, project plans, status reports and performance metrics. Utilizes methodologies such as the Project Management Institutes PMBOK, Agile, Iterative and Waterfall for the successful development of e-Learning and Instructor Led training projects on time and within budget. Keen understanding of business priorities, genuine team player committed to managing operations and projects flawlessly while contributing to revenue-producing activities. Cross-functional communicator easily interfaces with high-profile local or remote staff, vendors and customers. Recognized for consistent success in developing the processes and procedures to streamline operations, enhance revenue performance and maintain compliance.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

• Build Lincoln dealership website using Adobe Experience Manager AEM .
• Track JIRA tickets, test fixes, and validate proper transition to live site.
• Facilitate meetings, manage vendors, track project status and ensure deadlines are met.

Confidential

Project Manager

• Built Managed Solutions line of business from 100k/year to 18M/year over a 5 year period.
• Led self-organized teams across broad technical, financial and business disciplines. Acted as escalation point dealing with external forces allowing teams to stay focused on their desired results.
• Managed a two year, 25M International VOIP training project with 125 remote field personnel and 11 co-located, cross-functional support staff. Net Gross Profit came in at 2 above projected.
• Experienced in educational training, software development and non-technical business projects for clients such as Verizon Wireless, State Farm, Allstate, Motorola, the University of Rochester and the United States Government.
• Provided transparency into progress and key performance metrics across the program at all levels of the organization including top executive leadership.
• Responsible for scoping, budgeting, financial and contracts management, human resources, training and development.
• Developed detailed design documents and storyboards for e-Learning and Instructor Led training initiatives.
• Translated subject matter expert knowledge into understandable concepts for intended audiences.
• Interfaced with multiple business partners, stakeholders, internal and external clients to consult on work plans, issue/ risk management, forecast management and ensure that program methodologies are being followed.
• Responsible for staffing contractors appropriate to project specifics, researching and partnering with suitable vendors and managing those vendor relations.
• Provided visibility in to progress and key performance metrics across the program at all levels of the organization including top executive leadership.
• Utilized formal project management methodology PMBOK for initiating, planning, executing, controlling, and closing projects.
• Managed multiple projects of varying size and risk concurrently. Projects range from 50k to 25M averaging 34.5 GP.
• Developed detailed plans and schedules, including goals, risks, and resource allocation.
• Monitored project metrics for significant deviations in quality, cost, or schedule.
• Developed, then adhered to, Project Management Office policies, procedures, and methodologies.
• Coached and mentored individuals on the project teams and provided feedback on performance.
• Ensured e-Learning courses met ADA Standards and 501 Compliancy.
• Obtained Suitability Clearance level from the US Government.

Confidential

Program Supervisor

• Responsible for the direct supervision and day to day management of 33 Attendance Officers.
• Interacted with senior level management, Chief of Police for Detroit Public Safety, Wayne County Chief Prosecutor and others in the planning of city sweeps, warrant arrests and legal prosecution of parents and/or students.
• Created presentations to in-service school principals and other school personnel on Attendance Officer duties and the benefit schools receive from that assistance.
• Investigate families in need and supplied clothing, shoe, eyeglass or hearing aid vouchers.
• Created Office of Attendance Policies and Procedures Handbook.
• Wrote grant and workshop proposals requesting additional funding for special projects.

Confidential

Business Data Manager/Project Manager

• Member of a five company Detroit Public School Project Management Team DPSPMT responsible for the daily project management of 314 schools and facilities pertaining to condition assessment data gathering, database maintenance and report generation.
• Demonstrated understanding of application programming, database, data conversion and system design as demonstrated by the development of complex database to store, manipulate report out on data in a Sequel Server environment.
• Estimated time, cost resources to complete project on time and within budget.
• Conducted risk analysis of system changes ensuring the changes and fixes would not have a negative impact on the data or functionality.
• Managed scope using a change control process and prioritized tasks to stay on schedule and within the critical path.
• Managed over 100,000 records in an Access database with particular attention to data integrity and validation.
• Designed and created quality assurance documents and forms to ensure consistent capturing of data.

Confidential

Consultant Associate / Business Analyst

• Responsible for instructional design and Web development for delivery, training, and on-site support to clientele.
• Coordinated and presented kick off meetings and assisted in development of lessons learned.
• Gathered information and created business requirements documentation for project completion.
• Instructional Designer on several technical manual conversions to e-learning.
• Delivered nationwide stand-up training to US Social Security Administration Call Centers.
• Performed task analysis, designed workshop programs and managed document change control process.
• Planned, developed and wrote training material for end-users and periodically updated manuals and informational material.
• Responsible for maintaining control of seven metric categories for a GM Call Center.
• Compiled, verified, and transformed raw data into 90 charts and corresponding graphs measuring metrics.

Confidential

Educational Curriculum Development Specialist

• Responsible for developing lesson content, testing software, categorizing library materials, tracking resources, and recommending value-added purchases. Performed new software quality assurance tests. Researched lesson material to ensure accuracy. Gathered new lesson information. Researched competition for marketing and packaging strategies.
• Created 15-cross correlations between existing lessons and educational standards of school districts, states, national and international tests US, Canada, UK, England and Wales .
• Produced overall eight new lessons in English, reading, writing, and mathematics programs, having broad and in-depth content.
• Created personalized, linear programs for student use and lesson-plan integration, assembling proper lessons together with Paradox software.