Lead Program Coordinator Resume Profile Smithfield, RI - Hire IT People

Summary of Qualifications

Technical and end-user trainer with experience in eLearning and instructor-led classroom delivery
Managed thedeployment schedule for large-scale IT projects for Department of Defense clients
Facilitator of focus groupsfor business process re-engineering
Team lead responsible for training and development of newly hired employees

RELEVANT WORK EXPERIENCE

Confidential

Lead Program Coordinator

Coordinate customized corporate training and open enrollment programs
Coordinate logistics in the life cycle of training programs for corporate clients such asRBS Citizens Bank, CVS, and Dunkin Brands
Managebody of knowledge and other content updates online in the eLearning management system
Trainer for department coordinators on the university's student record system and local processes
Assist department director
Develop and maintain department fiscal reporting tools
Improved department accounts receivables by 40 via improvement of billing processes

Confidential

QA Tester and Content Manager

Developed and executed test scripts for global web site re-design projects such as EsteeLauder.com
Documented critical issues in web site performance for the development team
Implemented revisions to web pages through the content management system

Confidential

Trainer and Business Analyst

Standard Procurement System project for the Department of Defense client
Managed the globaldeployment schedule and client relationships across military installations
Trained a diverse group of domestic and international users on software functionality
Trained system administrators on server-side applications and processes
Led client focus groups to re-engineer and document local business processes
Defense Travel Systemproject for the Department of Defense client
Managed the relationship andsuccessful deployment of the system for the Air Force
Trained high-level Air Force personnel on web-based system functionality

Confidential

Project Assistant

Assisted Project Managers in the completion of 100,000- 1,000,000 commercial construction projects
Trained employees on corporate software applications

Confidential

VP of Communications

Managed a team of two other employees for web site content development and marketing
Developed and maintained the company's Share Point portal and sales leads database
Managed the corporate sponsorship program benefiting five non-profit organizations

COMPUTER SKILLS