SUMMARY

• Seasoned and successful Program Management professional with hands-on experience in spearheading multi-million-dollar solution and service initiatives, and leading superior project teams to achieve consistent on-time and on-budget delivery within government and private sector.
• Demonstrated track record of aligning IT activities with business objectives, fulfilling SLA and business requirements, and impacting bottom-line performance as key decision-maker.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

• Program and Project Manager accountable for the successful management of a Program Budget in excess of 6M dollars.
• Managed projects in accordance with the standards and requirements of the Project Management Lifecycle and System Development Lifecycle.
• Planned, executed, and finalized projects according to strict deadlines and within budget.
• Led project management activities and deliverable development including preparation and management of project documents i.e., Project Charter, Project Plans, Project Status Updates, Risk, Issue, Action Item Log, and Meeting Agendas .
• Coordinated the efforts of team members and third-party contractors and/or consultants.
• Collaborated with Senior Management and key stakeholders to define project scope, objectives, assumptions, dependencies, impacted organizational functions, and systems.
• Resolved conflicts and negotiated changes in project priorities and/or scope.
• Served as liaison to business stakeholders on an ongoing basis, supported the prioritization of business and enterprise needs, and managed expectations.
• Served as a relationship manager for third party providers.
• Conducted project meetings and facilitated collaborative discussions.
• Facilitated Steering Committee Meetings and Town Hall Meetings.

Confidential

Transition Program/Project Manager

• Global Program and Project Manager responsible for successful migration of the Infrastructure between two outsourced hosting vendors H.P Wipro.
• Scope of the migration included transition of the Global Service Desk, Tools, Processes, and Implementation of the Support Model.
• Transition of the WAN, LAN, VPN/Wireless, Remote Network Sites and Support, Remote Servers and Support, switches, routers, and firewalls coupled with the virtualization of Applications to the cloud where feasible.
• Defined the phase deliverables, tracked milestones, scheduled roles and resources, evaluated risks, and recommended contingency plans.
• Responsible for managing the technical strategy of each stage of the project.
• Managed quality assurance, resolution of issues, project status reviews, and Steering Committee Project status reporting.
• Identified migration windows and outage requirements that could be communicated to the business.
• Defined migration dependencies and developed recommended migration method for each migration group along with alternative options.
• Developed and maintained a Migration Project Plan that described milestones, major task items, deliverables, and durations for subsequent detailed planning and execution phases.

Confidential

Senior Software Development Project Manager

• Hands-on Project Management of multiple highly visible politically charged complex projects throughout the entire Project lifecycle.
• Identified appropriate resources needed to accomplish project scope, developed the Project Schedule and budgetary constraints, and performed timely updates until project completion.
• Performed complex analysis of business and user needs and made recommendations and changes in order to improve and support the needs of the Business.
• Managed the day-to-day operational and tactical aspects of projects.
• Performed peer reviews of all required deliverables across projects.
• Responsible for minimizing the company's exposure and risk across multiple projects.
• Responsible for creating release-level implementation deliverables such as Implementation Plans, Decommission Plans, and Back-Out Plans as needed.
• Created and managed the overall implementation plan for each release by working with the Project Managers and Operations Support Resources.
• Created and managed release acceptance documentation.
• Captured and communicated release status to C-Level Management Team until completion of all implementation activities.
• Performed ongoing risk assessments of the release.
• Managed formal transition of services to Operations and Help Desk Support Teams.

Confidential

SAP PMO Lead

• Established the SAP PMO Office by interlocking into the Global Account Structure and delivering client-facing project management services for the benefit of all projects supporting the development of and driving the adoption of Global Project Management Framework and PMO policies, methods, tools, templates, practices, and programs.
• Responsible for developing the strategy with the customer in the areas of performance metrics and measure, escalation, change management, and communication.
• Served as the principle contact for operational and tactical issues representing delivery of all services all functions to the customer.
• Effectively managed the delivery of all NSSRs Projects in the One Vale SAP Project Portfolio in a timely, cost effective manner while managing scope, resources, issues, and escalations.
• Managed a total of 10 globally disbursed project and program managers, and over 50 globally disbursed technical resources to provide project assignment, training, coaching, and mentoring.
• Performed Resource Management duties related to resource capacity and demand.
• Accountable for on-time, on-budget, and quality delivery of global IT projects, both application development and infrastructure.
• Ensured projects and programs were defined, planned, tracked, and communicated in a consistent and effective manner while incorporating effective change and risk management controls.
• Accountable for all areas of project management: planning, communications, risk and issue management, financial management, resource management, and overall execution.
• Developed methods to monitor progress of projects and provided corrective coaching and direction if necessary.
• Tracked status of projects and facilitated project status meetings with Project Managers.
• Adhered to escalation process when applicable.
• Developed PMO Dashboard to enable portfolio leaders to make business-driven decisions regarding the health of a multi-million dollar program infrastructure running in a worldwide data center.
• Facilitated weekly and monthly Executive SAP Project Portfolio review meetings to ensure project status and overall Program Health was effectively communicated to the Leadership Team.
• Participated in continuous improvement initiatives.

Confidential

Merger and Acquisition Project Manager

• Project Manager responsible for successful integration of the acquired non-survivor financial institution into the survivor's operating environment.
• Accountable for providing management and leadership for the Corporation's merger and acquisition effort by providing leadership, management, guidance, and support for the implementation effort and adherence to regulatory requirements mandated by the Government.
• Hands-On Project Manager responsible for providing subject matter expertise in all areas of the Project Life Cycle, including but not limited to: project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas of expertise based on established project management techniques.
• Presentations to management on project updates, project cycle, and expected results.
• Ensured projects were completed on time and in scope.
• Responsible for the management of vendors and other service providers to define project scope and performance expectations.
• Excellent time management, organizational, and prioritization skills and the ability to balance multiple priorities.
• Proven ability to multitask, organize, and prioritize work and continue to monitor and make changes to work as the project needs dictated.
• Attention to detail, big picture thinking, strict adherence to deadlines, and strong coordination with other departments, Executive Management, and the target organization.
• Successfully managed nine projects related to the merger and acquisition initiative which ranged from 600k to 5MM.

Confidential

Senior Software Development Program/Project Manager

• Successfully managed the implementation of a Multi- Million dollar Program which entailed decommissioning of a complex mission critical Legacy system and conversion to a new COTS based solution and platform.
• Led the design team in defining data maps required for the conversion of closed, active, and open borrower accounts and images which detailed the end to end process flow for each solution.
• Defined the file layout and data elements required to transfer loan data between four external partner systems.
• Hands-on management of multiple highly visible, politically charged complex projects.
• Project portfolio consisted of the following projects:
• Infrastructure Upgrade Led the project activities associated with increasing current server capacity and T1 line capability to handle extended data and call volume projections.
• Infrastructure Upgrade Converted the transfer protocol from ftp to sftp for over 120 servers at multiple data centers.
• Data Migration Led the project which transferred over 1.2 million loans and collateral to various external partner systems.
• Infrastructure Upgrade Led the project activities associated with the Configuration of VPN Tunnel and Connect: Direct with over 60 external partners.
• Regulatory Compliance Led the implementation of multiple projects to ensure adherence to government mandates.
• Identified appropriate resources needed to accomplish project scope, developed the Project Schedule and budgetary constraints, and performed timely updates until project completion.
• Performed complex analysis of business and user needs and made recommendations and changes in order to improve and support the needs of the Business.
• Implemented Change Management Processes and created the Change Advisory Board to Approve, Prioritize, and Schedule requested change s .
• Managed third party relationships with both Government and Infrastructure teams and insured deliverables were properly defined, met quality standards, and were completed on schedule.
• Accountable for successful implementation of the overall project with high levels of customer satisfaction.
• Prepared for and represented the project in Project Steering Committee meetings, Executive Steering Committee members, Advisory Board members, and the Project Chairperson through multiple channels such as weekly reports, status meetings, and web ex.
• Ensured timely action for resolution of issues or performed appropriate escalation where required.
• Took the lead in working with IT organization in all technical and data solutions as required.

Confidential

Software Development Project Manager/QA Specialist

• Key Contributor to the Implementation of Project Management Processes leveraged by the Enterprise Project Management Office ePMO .
• Institutionalized the Project Management and SDLC Processes.
• Objectively monitored, controlled, and gained visibility into the development and maintenance processes to ensure delivered products satisfied contractual terms, met or exceeded quality standards, and complied with approved system development process.
• Performed reviews of DHR technical deliverables for completeness, accuracy, and adherence to standards.
• Ensured CHESSIE System was in compliance with Government regulations and mandates.
• Managed the DHR User Acceptance Test Phase of the SDLC for the CHESSIE Program.
• Tracked and reported vendor progress against development project schedule and took corrective action when variances were discovered.
• Developed Business Requirements and Requirements Traceability Matrix.
• Reported weekly Program Status to the Office of the CIO and Executive Steering Committee.

Confidential

PMO Project Manager Software Development and Infrastructure

• Mentored Program and Project Managers in SDLC and Internal Delivery Processes.
• Provided Project Management Support to 75 Global project team members.
• Performed individualized training and mentoring in the areas of Effort estimation, Project Plan development, Project Schedule creation, and Project Tailoring.
• Conducted Training for new processes and templates to a Global Audience.
• Performed Peer Review of required deliverables to ensure quality standards were met.
• Facilitated weekly project status review meetings and participated in project phase toll-gate meetings.
• Monitored Project Tracking System and Weekly Status Reports to ensure regular updates were made that accurately reflected project status escalated issues as appropriate.
• Performed informal review of Project Change Requests ensured PM adhered to the Change Control Process.
• Guided projects when Corrective Action and/or PTS Re-baseline, On Hold, or Cancel requests were required.
• Participated in Corrective Action meetings to discuss issues and mitigation approach.
• Directed the coordination of all implementation tasks involving third party vendors as well as provided consultation to clients on system implementation.
• Conducted Post-project analysis and distributed information to cross-functional groups.

Confidential

PMO Lead

• Established a Program Management Office PMO by implementing the structure and PMBOK processes needed to execute and standardize project management practices.
• Collaborated with Office of CIO to establish an Enterprise portfolio management PMO.
• Maintained program management processes and disciplines in the areas of: program schedule and quality management communications management human resource management cost management procurement management risk and issue management and change management.
• Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.
• Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including those external to the organization.
• Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Provided direction and management to both project and technical personnel: project managers, business analysts, network and server engineers, desktop support technicians, and Level 1 support engineers.
• Successfully implemented a system-sustained process flow for issue escalation and remediation across multiple departments, including Architecture and Transition Management.

Confidential

Release Manager/Product Manager

• Deployed enhancements to QUALCOMM system that provided on-the-road drivers with turn by turn directions.
• Identified project risks, developed mitigation strategy, and tracked to closure.
• Planned, tracked, controlled, and communicated activities across all assigned projects.
• Provided delivery management to ensure customer satisfaction and reference-ability.
• Developed project plans and assumed responsibility for project profit and loss.
• Monitored project activities and advised staff of issues due to resource availability.
• Provided expertise at the customer site with emphasis on regaining customer confidence.
• Responsible for staff and account management, prioritization, and forecasting.
• Managed 40 member team of on-shore and off-shore resources.

Confidential

Project Manager

• Responsible for all phases of the Project Life Cycle.
• Worked closely with the functional areas, external customers, and vendors in defining systems and project priorities, scope, approach, resource requirements, timing deliverables, and funding.
• Directed and coordinated activities of project personnel to ensure project progressed on schedule and within budget.
• Managed and supported 25 team members.
• Managed change request process, coordinated decision process of scope and budgetary impact of changes from original specifications.
• Managed independently in a dynamic environment with multiple, aggressive development cycles.
• Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.
• Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including those external to the organization.
• Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

Confidential

Project Manager

• Hands-On Project Manager responsible for implementing the Corporate Directory Project which leveraged Novell e-Directory as the central repository of user identity information and DirXML to synchronize identity information with other applications.
• Managed 22 multi-level Team members throughout the project lifecycle.
• Acted as the global resource for IT project management, Offshore Team Management responsibility.
• Project Portfolio:
• Managed the software Upgrade of HFM to HFM Enterprise for 5,000 employees globally.
• Concur Travel and Expense Global System Implementation Project.
• Learning Management Systems Implementation.

Confidential

e-Learning Project Manager

• Project Manager responsible for the planning, analysis, hands-on design, and development of business processes and capabilities to deliver client-specific training to support e-Learning initiatives.
• Created detailed and accurate project descriptions, functional specifications, storyboards, and other documentation required to successfully manage the project.
• Managed trainers to deliver training programs that included orientation, customer service training, supervisory training, management training, and career path development.
• Project Management course design and development.

Confidential

Senior Project Manager

• Managed the e-Commerce web-site design and implementation project leveraging Broad Vision One to One Commerce as the Enterprise solution.
• Implemented the Project Management methodology for effective Project Management of Software Development type Projects.
• Provided on-going support for company website responsible for quarterly improvements to the site.
• Managed staff of 10 website professionals.
• Managed vendor relationships to negotiate service level agreements and implementation partnerships.

Confidential

Senior Project Manager

• Managed 15 project team members.
• Responsible for the successful management of six projects totaling over 13 million.
• Responsible for managing the full life cycle of implementing B to C related websites.
• Additional project management responsibilities included: Scope management, resource management, risk and issue management, and change control management.
• Budget creation and management, Recruited, selected, trained, and managed team members.
• Monitored progress on creating specific deliverables and understanding the capability analysis and design process.

Confidential

Project Manager

• Planned, designed, implemented, and managed the Global Intranet Infrastructure for the firm.
• Responsible for coordinating all content creation and development activities related to the Intranet site of the firm on a global scale.
• Managed ongoing content and site updates.
• Defined and enforced standards for the creation of web pages.
• Implemented real-time chat and on-line bulletin boards.
• Monitored activities of up to 15 consultants.

Confidential

Business Analyst/Project Manager

• Responsibilities included developing the business requirements based upon the Project Scope.
• Managed the analysis, testing, development, and implementation phases of client-specific development projects.
• Managed service providers and relations between in-house IT project team, Big Six contractor, and business areas to ensure all organizational systems requirements were accurately conveyed and built into the mission-critical system.