CAREER PROFILE

• Certified Project Management Professional PMP SCRUM Master CSM with 15 years of IT Experience
• 10 years of strong Project Program Management Experience, with influential leadership skills, Big 5 Exp.
• Managed multiple high value international IT/operations programs, production releases, technical projects on time and within budget along with establishing leading 24/7 production support
• In-depth understanding of Incident Management SLA based service delivery
• Managed multiple Multi-Million revenue customers DBS Bank, Bangkok Bank Ltd, IBM, IDEA Cellular
• Managing portfolio of projects/applications having annual budget over 8 million USD
• Provided leadership, build guided large diversified teams spread over multiple locations across continents Americas, Asia
• Executed software projects for CRM Pricing, Banking, Telecom, Learning Education industry
• Proficient in analyzing and translating business requirements to technical requirements and architecture
• Proficient in partner collaboration, customer service excellence, value-driven project prioritization, process streamlining and compliance, performance measurement, and team member development

AREAS OF EXPERTISE

• Project Program Management Service Delivery High Traffic / Revenue systems
• Cloud Computing/ Mobile Development 24X7 Production Support Incident Management
• Data warehousing Biz Intelligence People Management Release Management
• Global Delivery CRM/Banking Domain Global Compliance
• Risk/Benefits Assessment Budgeting Forecasting Agile Development

PROFESSIONAL EXPERIENCE

IBM June 2009 - Current

SPM/ Delivery Lead Pricing Applications October 2010 - Current

Client: IBM Corp.

Technologies: MS Project, Java-J2EE, DB2, AIX, WAS 7, Cloud, MQ, MVS Mainframe System , MATLAB, Cognos, Lotus

As SPM/Delivery Lead, I am responsible for leading, planning executing multiple concurrent projects, service delivery, application development change request, HW-SW upgrades along with 24 7 production support for suite of IBM pricing applications ePricer, EPR, Information Data warehouse, iPAT, CBOTO, NCI under Pricing portfolio, considered as gold applications with Business Criticality Value 1, within CRM tower in IBM CIO organization with help of multiple project managers application architects 100 technical team members world wide spread across all geographies. The test env SIT UAT is built on cloud.

Offshore: India Gurgaon, Noida, Bangalore, Kolkata, Pune , China, Egypt, Brazil, Mexico, Philippines

Key Highlights responsibilities:

• Providing uninterrupted 24 7 production support to applications under my portfolio
• Requirement Scope Definition and Management
• Defect Free Project Delivery within time and budget.
• Budgeting, Forecasting controlling budget for application/projects under my portfolio,
• Cumulative Budget for FY 2014 is over US 11 Million
• Planning, Managing and executing Development Production support work
• Release Planning and Risk Management
• Audits Compliance
• Solution design Review, Performance Management
• Hardware/ Software upgrades
• Leading a team of 100 resources including Project Managers, Architects, SMEs Technical Leads
• Weekly / Monthly Reporting to the Delivery Project executive and CRM Applications Lead in IBM CIO Office,
• Coordination with multiple up down stream Interfacing application teams at enterprise level
• Vendor Management People management responsibilities

Project/Delivery Manager Data Warehouse

Confidential

Technologies deployed: MS Project, Datastage, Cognos, DB2, AIX

As Project/ Delivery Manager, I was responsible for implementation of the Data warehousing Business Intelligence project at IDEA Cellular Limited which was designed with the vision of enabling easy access to cross-functional data for effective business decision-making. Based on an IBM DB2 data warehouse, the solution has enabled business users to self-service their information requirements. The entire project spans across multiple source systems such as mediation, postpaid billing system, CRM, provisioning, interconnect billing, FTA, PrePaid BSS and various others. My responsibilities were:

• Planning, Managing and executing of project work
• Establishing production support for Phase-1 Production support BI Phase-II development work
• Handling End to End handling of Change requests, major enhancements
• Design review and assessments with project leads
• Defect Free Project Delivery within time and budget.
• Risk Management
• Coordination with all the source systems and Vendor Management

Confidential

Project Manager

Technology: MS Project, J2EE, Weblogic App. Server 8.1 , Web Services, Oracle 10g, Unix.

• As a Project Manager, I established and managed 24 7 production support work for PM Smart, which is back bone for IT Projects and initiatives and not only used within HCL but by its clients as well for managing their work. It is highly collaborative and customizable tool which facilitate the entire SDLC planning and execution and monitoring, providing each stakeholder with their own role-based portal view. All the day-to-day actions, issues, risks, and minutes of the meetings, Efforts, resource utilization etc can be captured, tracked and accessed within the system.
• Responsible for establishing and running 24/7 support L1, L2 L3
• Vendor Management and Interaction with the client user community
• Coordination with Interfacing Teams
• Planning, executing and controlling Production support work
• End to End handling of Change requests, major enhancements
• Reviewing design components with project architects and leads
• Release planning and Risk Management

Confidential

Technologies deployed: MS Project, J2EE, Oracle 10 g AS release 2, IBM MQ Series 5.2, Oracle 10g, Forms, Sun Solaris

• Successfully managed customization and development project of Nucleus Cash Management System for Thailand based bank, Bangkok Bank Ltd with the help of 23 people strong team. Enabled long-term strategic alliances with clients from excellence in customer service and on time, within budget project deliveries. The alliance became a reference point and paved ways for getting repetitive business as well as helped in acquiring many more clients in region.
• Responsible for Planning, Managing and executing project work
• Requirement Scope Definition and Management
• Responsible for Client Interaction / Relationship Management
• Defect Free Project Delivery within time and budget.
• Risk Management
• People management responsibilities
• L3 support