Professional Summary

• PMP certified Project Management Professional with over 19 years of Project Management Experience, 10 years of which at a Senior level and Program level
• Project/Program Management in full project life cycle in the areas of VOIP Technology, Asset Lifecycle, IT/Data Center Infrastructure, Enterprise Networks, Software Development, Billing Systems, IT Enterprise Operations, and Engineering
• Project/Program Management supporting the line of Business, and Technology groups
• Project/Program Management in full life cycle Process Improvement
• Acquisition, Migration, and Integration Management
• IT Supervisor
• Commercial and Residential TelecommunicationsEnvironments
• Business Management/ownership
• Real Estate Sales Agent
• Development and Implementationof Billing System
• Several years of expertise in successfully managing high profile, complex projects, managing multiple projects simultaneously, and improving management processes.

Core Competencies

• Great organizational and analytical skills, highly detail oriented
• Great interpersonal, verbal and written communication skills
• Creative, forward thinking leader with ability to envision big picture while using focused approach to bring ideas to fruition
• Proven ability to provide leadership with virtual team projects, managing consultants and contracts
• Strong process development skills
• Strong customer service values for delivery and support

Professional Experience

Confidential

SR Project Manager

• Program Goal: Implementation of processes and tools to manage software procurement, installs, and licenses
• Responsibilities include:Overarching Leadership in the Management of 12 projects that rollup to the program including the financial planning, project status,plan tracking and forecasting for each project. Ensure that all projects follow Technology Project Management Compliance and Governance. Responsible for creating and managing the program roadmap.Involved inportfolio level strategy, planning, sizing, analysis, implementation, and management of a full life cycle IT Asset Management solution.

Confidential

Data Center Operations

• Responsible for all data center implementations, hardware and capacity planning, and forecasting for all of the National Data Centers.Assisted in improving the intake process for the data center services group, and implementing more automated processes for hardware installs.

Confidential

• Infrastructure Operations Project Management Delivery

Confidential

• Project Goal: Move all email mailboxes over 350k to the Microsoft Cloud
• Responsibilities include: This implementation includes coordinating the racking, cabling, turning up of hardware in data centers, storage allocations, and coordinating hardware builds configurations. Responsibilities also include the coordination of connectivity to Microsoft's cloud for Lync, email, and Sharepoint. along with managing the migration of mailboxes to Microsoft's cloud technology.

Confidential

SR Project Manager-Technology Infrastructure Services

Access Management Program-Risk Security Management

• Access Management Program Goal: Risk remediation apply standards and controls around asset access
• Responsibilities include: Managing a team of 16 direct report contractors PMs, BAs . Established program, framed up three large scale project work streams in program All Technology items, User Pro automated access provisioning , and Active Directory OUs. Analysis conducted for every item in each program work stream, to determine level of access required within security guidelines. Created transition plansand implemented to transition items, that didn't meet regulatory compliance, to theEnterprise Access Management organization. Established ongoing access management, provisioning and certification processes and procedures to manage after remediation is complete.Successfully managed the program and Project Managers using PMI best practice methodologies. Successfully sustain strong ongoing relationship with Executives, Sponsors, Middle, and Senior Management from concept through delivery.

Asset Management Program

• Asset Management Program Goal: create asset lifecycle processes from procurement to disposition.
• Responsibilities include: Establishing program, framing up projects for multiple work streams within the program. Working with Technology partners, to create or modify processes to improve the tracking and management of assets through their lifecycle. Perform gap analysis on asset provisioning and management within Technology services created new processes to close gaps. Program also included the implementation of scanning technology in the Regional Satellite Data Centers to better manage asset receiving, tracking and cyclical counting.

Software Asset Management Program

• Responsibilities include: Managing the deployment of the HPSA agents, ILMT agents, and ADDM credentials to all 65,000 servers across the enterprise. HPSA- Hewlett Packard Server Automation tool is an agent based server lifecycle management tool that will ensure the business in in compliance with technology and software licenses. ILMT is a license management tool, and ADDM is an auto discovery tool. All of these tools were implemented to track and manage software licenses along with enhanced server management capabilities.

Confidential

• Customer Advocacy Collections Integration Management

Confidential

Project Management

• Order Entry Order Management and billing system- a multi-Million dollar enterprise billing system- managed all aspects of the project. System encompassed an online Order Entry Order Management system, asset management system, and customer billing for cable video and telephony voice services. Remedy used circuit order and management for Telecom.
• Program included management of Project Managers for each track of development- online frontend development, order provisioning, billing, data base administration, testing, training, and asset management
• Tools used- MS project for scheduling, Remedy for bug fix tracking enhancements, Excel/Word for test plans, testing management, Risk management, Issue tracking, PowerPoint/Word for reporting,
• Reporting- Executive level reporting and readout to VP, CIO and occasionally CEO
• Learning Management System LMS -Implementation of SumTotal LMS at an Enterprise level. Managed Upgrades and integrations also.
• eCommerce-online service ordering for new and existing customers. Gather user requirements for the development of new services, create functional specs for development and manage through the SDLC
• Experience with both waterfall and agile
• BuyFlo- online order entry and provisioning. PCI compliant, secured online payment systems with banks
• Go 2 Broadband- online kiosk located in retail stores to check service availability for your home address, order entry and fulfillment online
• Electronic Billing Payment Presentation EBPP -customers can view and pay their bill online
• EPM Enterprise Project Management solution for IT using MS Project server
• other projects include Sharepoint Portal, Outage Management tool, Active Directory/Financial System data synchronization, customer contact by email eGain ,

Confidential

Cole Management

• Responsible for managing physician practices, both front office and back office
• Oversee coding and billing for all practices
• Ensure that all practices implement and maintain OSHA HIPPA compliances
• Managed the building and implementing of 6 new satellite health clinics
• Assisted in the recruiting of new physicians
• Set up all of the new practices including ordering of all supplies, forms, systems, and staffing needed for each specialty
• Implementation and integration of networks and software systems between offices, medical records, and hospital

Confidential

Sales Agent

• Creating and executing sales contracts and agreements
• Managing client base and keeping website up to date

Confidential

Business Management:

• Owned and operated a full service Restaurant, bar and lounge
• Managed employees, contracts, created employee handbooks, company policies and procedures
• Managed and maintained day to day operations, payroll, finance, and employees
• Managed menus and food service related tasks
• Managed catering and delivery services

Knowledge Base

Proficient: MS Project, Project Server 2003, Sharepoint, Excel, Word, Visio, Powerpoint, ITIL practices, process modeling and improvement, Six Sigma DMAIC Remedy-ARS TMS, SDLC, Client/server infrastructure, Software testing and version control, Change control

Application, Software, OS, Business Knowledge:Virtualization, Cloud technology,.Remedy,SumTotal LMS,Call Center Implementation Operations Witness, NICE, Avaya, CMS, IEX, Screen Pop, IVR, etc Track-it, Active Directory, Windows, Unix, Linux, AIX, SQL, Oracle, Oracle RAC, Kenan/Arbor Lucent , CSG, DST, ERP-Peoplesoft, internet/intranet, XML, HTML, Java, PHP, Wireless, VoIP, task, SOA

Hardware/Design Knowledge:Dell, SUN, IBM, HP, EMC, Data Center infrastructure, Network- Juniper, Cisco, Foundry, Ixia, Acme SBC, NAS, SAN, IP/TCIP, VOIP QoS, LAN/WAN, Metro-E, C-LEC, LEC, TDM, POTs, Circuit types, VPLS