SUMMARY

• Experienced project manager, business analyst offering 14 years of success leading all phases of diverse technology projects in Financial Services, Healthcare, Retail and Pharmaceutical industries.
• Expertise in project management, project scheduling, project planning, tracking and actively bridge technical and business cultures and perspectives, help negotiate priorities and to resolve conflicts among project stakeholders
• Expertise in leading requirements discovery workshops, collaboration sessions with customers and issue resolution discussions.
• Expertise in agile projects and played scrum master role in couple of projects.
• Work closely with the relevant account manager to identify strategy for maximizing success within an account.
• Strong knowledge of the Software Development Life Cycle methodologies Agile and Waterfall models. Experienced with Iterative approach for Software Development.
• Experience in interacting with Business users and financial experience in client data analysis.
• Play an active role in the sales process, representing the Consulting services team.
• Identify, resolve and communicate technical and business issues to account management.
• Keen attention to detail and strong sense of ownership and accountability for work.
• Experience in managing both small scale projects and large scale projects.
• Experience in handling functional application development, application support and maintenance, change management and organization structure.
• Experience in working with core teams to identify dependencies and establish project timelines.
• Proficient in MSPS, Archer, MS Office apps, Visio, MS Project, Excel, PowerPoint, Browser utilization (IE, Firefox, Chrome, Safari, etc, SharePoint, Clarity, and Quality Center
• Good understanding of application architecture and data modeling.
• Expertise in analyzing customer requirements and develop proposals for technical solutions
• Escalate and track support calls and other technical inquiries.
• Hands on experience and well versed in Java and oracle technologies. Also, have exposure to financial markets and banking operations.
• Manage and monitor all activities against the project work schedule for the project duration. Review assigned tasks according to work plans with responsible team members. Manage resources and activities to ensure project deliverables are met on time and within budget. Ensure timely resolution of issues, using escalation as necessary.
• Develop and successfully execute risk mitigation plans
• Maintain documents critical to project implementation. Document and report project status against established objectives, milestones, budget and resources.
• Lead and/or attend regularly scheduled steering committee and status meetings throughout the project life cycle.
• Facilitate closure of issues that cannot be resolved by project teams

• Project Management
• Small scale and Large scale projects
• Database Design(RDBMS)
• Systems Engineering
• System Migrations/Integrations
• Enterprise wide Implementations
• IT Project Lifecycle
• Requirements Analysis
• Data Analysis | Data Cleansing
• Costing & Budgeting
• Project Scheduling
• Testing/QA/Rollout/Support
• Value - Added Leadership
• Cross-Functional Supervision
• Team Building & Mentoring
• Client Relations
• Strong Communication Skills
• Business & IT Planning
• Vendor Management

TECHNICAL SKILLS

Project Methodologies: Rational Unified Process (RUP), UML, Agile

Business Modeling Tools: MS Visio, MS Project

Requirement Management Tools: Rational RequisitePro

Operating Systems: Windows 7/NT/XP/2000, MS Dos, UNIX

Databases: SQL Server, MS Access

Languages: SQL, UML

Quality Assurance: Software Application Testing Life Cycle

Business Applications: Microsoft Office Suite- Word, Excel, Project Outlook and PowerPoint

Technologies: Java API, J2EE, Struts, Spring Framework

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Responsible for project planning and setting up schedules in Microsoft Project Plan tool extensively using MSPS.
• Responsible for Project Kick off, project planning, resourcing, project schedule for KM Program, Auto-Identify Callers Integration, VOIP and next generation portal projects.
• Defined project milestones, schedules, and monitored progress using MS-Project and updated plans as required.
• Tracking all the Risks, Issues, Dependencies and Assumptions in PROSYNC for all the projects.
• Update Confidential Requirement Specification documents upon obtaining the requirements from Business Users.
• Worked with Risk Analyst and InfoSec Risk Management and office of privacy teams to obtain their buy in.
• Documented all the SDLC deliverables for the project inclusive of project kick off, risk and issue log and mitigation plans.
• Analyzed risks and cost estimator for assessing the risk.
• Conduct meetings with business stakeholders and other IT partners
• Devised the status reports and Action plan checklist and work towards getting it completed.
• Followed up with the team on status of issues and drive the tasks to completion.
• Responsible for status reporting and compiled all the meeting notes.
• Tried to cover all ends and included all key stakeholders inclusive of country leads to get projects in execution.

Confidential

BA- PM

Responsibilities:

• Conducted Requirement gathering sessions with the business users in order to gather the high level requirement analysis.
• Designed the UI Mock up pages, Ms. Visio’s and User scenarios based on the inputs from the business.
• Analyzed current business process and understanding preset business rules and conditions
• Responsible for project planning and setting up schedules in Microsoft Project Plan tool extensively using MSPS.
• Organized meeting with the IT partners and business users to get all the requirements and address their issues.
• Defined project milestones, schedules, and monitored progress using MS-Project and updated plans as required.
• Conducted analysis around customer data and devised the trends reports on data review.
• Documented all the SDLC deliverables for the project inclusive of project kick off, risk and issue log and mitigation plans.
• Analyzed risks and cost estimator for assessing the risk.
• Participated in status meetings and devised a plan of action and worked towards its completion .
• Followed up with the team on status of issues and drive the tasks to completion.
• Responsible for status reporting and compiled all the meeting notes.

Confidential

BA-PM

Responsibilities:

• Handled client on boarding and new business process for Archer GRC project.
• Partnered with Operations to prioritize, size, and schedule projects regarding man-hours, rates etc.
• Recruited, interviewed, hired, set goals, conducted performance reviews, and coached team members.
• Managed project task allocations and ensured compliance of established SDLC procedures and appropriate usage of SDLC tools.
• Partnered with QC to define comprehensive test plans and define a defect tracking methodology.
• Managed full project life-cycle for customer and technology projects varying in size, complexity, and location, including scope, quality, schedule, budget, resources, risks, utilizing MS Project Office tools.
• Provided issue/risk mitigation action plans to control impacts to project on time delivery.
• Collaborated closely with other IT teams, communicating and negotiating needs to achieve project goals.
• Manage external relationships, directly working with vendors to scope software and service agreements.
• Delegated and managed contractor project tasks, ensuring on time delivery within expected scope defined.
• Managed resource and budget allocations and cost estimation for every fiscal year.

Confidential

BA/PM

Responsibilities:

• Responsible for client on-boarding, project planning, releases planning, project scheduling, team management and customer relationship management.
• Managed maintenance of legacy J2EE workflow applications. Led the successful planning and execution of workflow system upgrade projects resulting in increased system reliability and customer satisfaction, requiring contractors to assist with planning and execution.
• Diligently managed escalation of product issues, impacting business, to vendor directly until resolved.
• Ensured workflow systems achieved Sarbanes-Oxley compliancy by meeting change management control requirements through customizations and adoption of standardized SCM and SDLC tools and processes
• Conducted Requirement gathering and high level requirement analysis and BRD documentation. .
• Defined project milestones, schedules, and monitored progress using MS-Project and updated plans as required.
• Gap Analysis - Prepared preliminary questionnaire for CWS Redesign effort.
• Developed requirement traceability matrix and attribute traceability matrix to manage changing requirements.
• Created full life cycle documentation from product requirements in the developmental stage to functional specifications for the completed modules of application components.
• Created Use-Cases, Wireframes and Activity Diagrams to demonstrate business process flow and interaction of system components before prototyping.
• Created workflow diagrams with the help of UML through MS Visio.
• Organized weekly Bug Triage meetings with the dev team and testing team to clear any pending tickets in regards to Bug fixing.

Confidential

Sr. Business Analyst

Responsibilities:

• Eliciting requirements and translating / simplifying requirements for team members.
• Understanding, Prioritizing and Documenting business requirements for My Loan application..
• Managing Design Reviews and Workshops to insure that the solutions meet the requirements.
• Translating complex requirements into a form that developers can build from.
• Participating in the design, execution, and documentation of testing.
• Developing the SDLC process used. Assisting with the business case for ALT texted images.
• Planning, monitoring and reporting the progress of MYL application
• Communication management and Team management.
• Understanding the application architecture and designing business process.
• Updated all Research work on share point for alt text and used share point features extensively.
• Project planning, releases planning, project scheduling, team management and customer relationship management.
• Recruiting new resources by providing access and all necessary tools to on boarded resources.
• Managing Design Reviews and Workshops to insure that the solutions meet the requirements.
• Translating complex requirements into a form that developers can build from.
• Participating in the design, execution, and documentation of testing.
• Review future work projections for support / maintenance activities and ensure optimal resource utilization.
• Understand and address the project and people challenges during the project status meetings issues.
• Facilitate Release Planning and publishing Release schedules to all necessary stakeholders.
• Maintain ongoing information concerning all Releases throughout the Release lifecycle, including updates of information about specific Releases, closure of Release records and tracking of Releases through the stages within the lifecycle Solution design for the issue.

Technologies: JAVA API, SQL Server, SQL. Stored procedure, DDL, SharePoint, Wave Tool, Fire Shot

Confidential

Project Manager/Scrum Master

Responsibilities:

• Planned, Estimates Assigned, and Tracked, Status Reports for Onsite and Offshore Tasks.
• End to end Management and Coordination of all phases (Requirements to Release to production).
• Scrum meetings: Stand up calls with the entire team on daily basis.
• Effectively communicated project status to project stakeholders.
• Implemented Scrum Methodology to produce the effective value added deliverables to the customer.
• Involved majorly in gathering business requirements by reviewing existing artifacts and conducting several requirements elicitation interviews with subject matter experts and business users.
• Work with the business owner and with different levels of management to identify requirements, use cases, and to develop functional specifications.
• Conducted Gap analysis on the present system and documented the enhancements to meet the end state requirements of the system.
• Actively liaised throughout the project between end users, development team, and QA team to address system issues and identify the appropriate solution.
• Extensively used SQL to conduct data validation, data analysis, and generate ad-hoc reports.
• Project planning, releases planning, project scheduling, team management and customer relationship management.
• Understanding, Prioritizing and Documenting business requirements.
• Recruiting new resources by providing access and all necessary tools to on boarded resources.
• Managing Design Reviews and Workshops to insure that the solutions meet the requirements.
• Translating complex requirements into a form that developers can build from.
• Participating in the design, execution, and documentation of testing.
• Review future work projections for support / maintenance activities and ensure optimal resource utilization.
• Understand and address the project and people challenges during the project status meetings issues.
• Transition Management and client interfacing for all the project endeavors and maintaining project in good health.

Confidential, Chicago, IL

Sr. Business Analyst

Responsibilities:

• Review and prioritize all the enhancements in pipeline and provide estimates and timelines for delivery
• Review future work projections for support and maintenance activities and ensure optimal resource utilization of available resources
• Responsible for providing production support and maintenance of application. (bug/data fixes, major/minor enhancements) with a team of 11 members both at onsite and offshore resources
• To ensure availability of critical company performance data to senior Confidential management on Confidential dashboard which helps them to make day to day business decisions by making sure all the data loads, operations tasks and scheduled jobs have run successfully and dashboard is updated with sales, pharmacy, cosmetic, payroll, photo and employee level KPIs
• To ensure that all the SLAs (service level agreements) are met for various issues and requests raised for KPI application
• Understand and address the project and people challenges during the project status meetings
• Participation in meetings with Business and client managers to understand their business and project requirements
• Change Management approval to the enhancements for all the Confidential releases scheduled.
• Review performance issues for any slow job execution and provide optimal solution to fix these issues
• Transition of Application knowledge to team and address application business related queries from business users.

Confidential

Sr. Business Analyst

Responsibilities:

• Participated in meetings with Business and client managers to understand their business and project requirements.
• Analyzed, defined, and managed stakeholder needs and helped develop project plans and manage project scope.
• Prepared Business Requirement Documents (BRD).
• Attended and conducted meetings and workshops to discuss high level requirements and developed User Requirements Specification Document.
• Created workflow scenarios, designed new process flows, documented the business process, various business scenarios, and activities of the business from the conceptual to the procedural level.
• Created Process Flow Diagrams, Use Case Diagrams, and Class Diagrams using Microsoft Visio.
• Identify, assess, and document system requirements recommending system priorities.
• Facilitated User Acceptance Testing (UAT) and System Users.
• Maintained the requirements traceability matrix to track requirements coverage.
• Worked closely with the stakeholders to analyze complex business processes and business requirements.
• Designed and developed test scenarios and test cases based on business requirements, technical specifications, and use cases.
• Worked closely with project manager, stakeholders, and business analyst to define: test scope, gap analysis, risk analysis, and test dependency.
• Involved in the preparation of the test data required for executing test cases.
• Performed UI testing on application’s web interface.
• Enhanced the existing or default test scripts by adding programming for custom testing and debugging the scripts.
• Performed SQL queries to conduct back-end testing.
• Performed regression testing on the application for testing validity of functionality in different versions of the application.
• Maintained standard documentation to comply with CMMI Standards.
• Review vulnerability report of penetration testing conducted on product, design solution for the issues identified and improve security of product
• Code review and quality assurance during the Implementation of project
• Partition strategy for all the key data tables to improve DB performance and Load runner performance testing reports review
• Define code branching strategy for multiple projects, maintaining the Feature Crew and Feature Crew Databases, Rollback Code and Deployed assemblies if/ when necessary.
• Act as a quality gate keeper for code promotions to QA, UAT and production and validate sign offs and maintain necessary assembly backups in all environments.
• Facilitate promotion of code changes and database changes to various environments
• Facilitate Release Planning and Scheduling meetings with all necessary stakeholders
• Maintain ongoing information concerning all Releases throughout the Release lifecycle, including updates of information about specific Releases, closure of Release records and tracking of Releases through the stages within the lifecycle Solution design for the issue

Environment: J2EE, EJB, Servlets, JSP, JDBC, HTML, Eclipse 3.0, MS SQL Server 2000, IBM Web sphere 4.1, Windows NT, Struts Framework, JSP,EJBs,RAD6,Javascripts, IBM Rational Clear case v7.1

Confidential, CT

Sr. Business Analyst

Responsibilities:

• Lead on-site meetings with 20+ stakeholders JAD Sessions from various business groups to define project scope, capture and finalize detail business requirements.
• Created various process flow diagrams to capture current processes between clients various external systems and then created "to-be" business process diagrams.
• Analyze system specifications, business requirements for full understanding of the project to comply with corporate rules and regulations.
• Conduct sprint planning based on new and backlogged requirements. Lead daily stand ups for update in the absence of the scrum master.
• Gather requirements and prepare Use Cases (General System Design documents and Detailed System Design documents) by interviewing Subject Matter Expert and End-Users.
• Conduct GAP Analysis to understand the deficiency of the existing application.
• Work with the Project Manager in the development of weekly and monthly status reports.
• Involve in planning, prioritization, change management, and close out of the project.
• Assign tasks among development team: Monitored and tracked progress of projects following agile methodology.
• Author Business Requirements Document with project teams. Extracted, discussed, and refined business requirements from business users and SME’s
• Interface with business owners and SME’s to finalize Activity Diagrams.
• Facilitate defect review meetings involving all stakeholders to review defects, identify severities, set priorities as per client requirements, and ensuring that accuracy and deadlines were met.
• Facilitates meetings with customers to gather and document requirements and explore potential solutions.
• Plans, designs, and recommends business processes to improve and support business activities.
• Capture quality attributes, external/internal constraints, and functional/non- functional requirements.
• Prepare project related presentations and provide reports to higher management.
• Work with the Quality Assurance Lead to develop detailed Test Plan and Test Cases.
• Created the Requirements Traceability Matrix for reviewing and tracking requirements.
• Perform Smoke (Sanity) Testing to test the basic functionality of the application.
• Suggest measures and recommendations to improve the current application performance.
• Interact with computer systems, end-users, and project business sponsors to determine, document, and obtain signoffs on business requirements.
• Work with business teams to understand the requirement and needs of the potential customers and the target market.
• Assist with project planning, requirements development, and change management activities.
• Develop and manage the formal SDLC implementation using the Agile Methodology.
• Review test results and reported bugs/issues using JIRA and HP ALM.

Environment: J2EE, EJB, Servlets, JSP, JDBC, HTML, Eclipse 3.0, MS SQL Server 2000, IBM Web sphere 4.1, Windows NT, Struts Framework, JSP, EJBs,RAD6,Javascripts, DB2, Peregrine Service Center 6.2, IBM Rational Clear case v7.1

Confidential

Business Analyst

Responsibilities:

• Interacted with the Subject Matter Experts (SME), Academics Planners to gather, collect and analyze user requirements, definitions, scope and expectations for deliverable plans and deliver system documents, processes, and diagrams.
• Facilitated JAD sessions, conduct interviews, Q&A sessions with Business Users to solicit business requirements relative to proposed functionality and create Functional and Non- Functional Requirements.
• Identified Functional and Non Functional requirements, documented Use Cases, Story boards and created Mock-up designs and Wireframes explaining the process flows.
• Worked closely with the development team to clarify and understand functionality, resolve issues and provide feedback.
• Defined business processes, identify gaps, evaluate requirements and change requests, manage scope and transfer knowledge.
• Developed and managed all the work plans, acted as the key client contact, handled all kinds of scheduling, involved in running all status meetings and compile various reports.
• Analyzed, defined, and managed stakeholder needs and helped develop project plans and manage project scope.
• Prepared Business Requirement Documents (BRD).
• Attended and conducted meetings and workshops to discuss high level requirements and developed User Requirements Specification Document.
• Created workflow scenarios, designed new process flows, documented the business process, various business scenarios, and activities of the business from the conceptual to the procedural level.
• Created Process Flow Diagrams, Use Case Diagrams, and Class Diagrams using Microsoft Visio.
• Identify, assess, and document system requirements recommending system priorities.
• Facilitated User Acceptance Testing (UAT) and System Users.

Environment: J2EE, EJB, Servlets, JSP, JDBC, HTML, Eclipse 3.0, MS SQL Server 2000, IBM Web sphere 4.1, Windows NT, Struts Framework, JSP,EJBs,RAD6,Javascripts, DB2 WRQ Reflection Tool -ALSTAR