Senior Project Manager Resume Profile Reston, VA - Hire IT People

Software Program Project Management

12 years of success driving high-priority technology initiatives to deliver cost-effective, custom IT solutions that improve customer experience, integrate seamlessly with existing systems, and generate multimillion-dollar revenues for Fortune 500 accounts
Spearheaded design and implementation of 50 state child support, unemployment and EBT food stamp, WIC and TANF programs. Made integral contributions to success of start-up enterprise by delivering projects that helped generate 50M in annual revenue. Accomplished technology and business strategist adept at aligning solutions development with business objectives, delivering smart solutions that improve competitive advantage and bottom line.

Highlights of expertise:

Software Development Life Cycle SDLC

Enterprise Implementation Support

Waterfall, Scrum and Agile Methodologies

Requirements Analysis Documentation

Assessment, Prioritization Scheduling

Budget Management Cost Control

Testing Quality Assurance QA

Vendor Relationship Management

Project Performance / ROI Analysis

Client Communications Reporting

Professional Experience

Confidential

Senior Project Manager

Recruited to oversee complex, large-scale software development / enterprise implementation projects led cross-functional teams of up to 25 resources through all SDLC phases. Managed and grew 36M account, and forged close, lasting relationships with clients and vendors contributed to planning sound business strategies, delivered effective client presentations, and conducted technical training to educate clients on new system features, processes, and capabilities.

Environment and Tools:

MS Project, Visio, Excel, Bugzilla, SharePoint, Java, Web Services, Oracle, VXML, SQL, Soap, Intervoice platform, PHP

Key Contributions:

Project Manager responsible for design, development, and launch of the following automated State Child Support programs: Confidential
Lead development team in the full SDLC effort for the IVR applications listed above built on the Intervoice Platform
Responsible for managing changes and enhancements for each state's IVR
Worked with Architecture and Design Teams to ensure proper documentation and designs were completed and delivered
Worked with internal and external Development teams to track, monitor and test new code
Updated Senior Management and customers on progress of major and minor development tasks
Monitored live State Child Support IVRs in production to proactively ensure issues were found early and resolved promptly
Chaired Release meetings including members from entire IT Organization
Coordinated and oversaw major releases while communicating with all key stake holders to ensure successful Child Support deployments
Ensured Continuous Improvement Program by tracking release activities, conducting lessons learned and implementing solutions
Interfaced with State customers to monitor their needs and gain approval for application enhancements
Facilitated daily scrum meetings and sprint planning
Successful in managing team and delivering all State Child Support applications listed on time and under budget
Designed and launched automated low balance alert and deposit notification state outbound programs
Worked closely with call centers and major telecom carriers to improve call center operations with IVR, AVR, DTMF, and speech solutions

Confidential

Project Manager

Scope of Technologies:

Managed SDLC projects to deliver dozens of custom solutions for telecommunications Confidential , government Confidential, and pharmaceutical Confidential clients

Environment and Tools:

MS Project, Visio, Excel, Java, Web Services, Oracle, VXML, SQL

Key Contributions:

Responsible for program and project management of multi-dimensional, large enterprise solutions
Managed high performing diversely skilled team to deliver on projects with tight dead-lines
Managed third party vendors to come up with integrated solutions that satisfied all stake holders
Developed interface designs that included roll-out and phase-in requirements
Traveled extensively to call centers across the country, meeting with management and users to coordinate gathering, analysis, and documentation of requirements for sophisticated telecom processes and systems
Designed custom IVR software that met call center specifications and integrated easily with existing systems of Tier 1 carriers
Owned end to end delivery for IVR applications and go-live deployments
Involved in SOW preparation for RFPs including layouts of high level solutions
Maintained relationships with vendors to share solutions and future development ideas
Worked with internal operations personnel to develop a strategy to share and leverage knowledge
Managed quality objectives, regulatory requirements, schedules, program risks to make decisions based on business objectives
Established effective communications for internal groups to create consistency across development and business management
Delivered presentations and recommendations to Executive Management and clients
Managed resources to accomplish goals within established parameters
Additional experience meeting systems, operational, maintenance, and safety requirements as Systems Engineer, Design Engineer, and Maintenance Rule Engineer

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Senior Project Manager Resume Profile

Reston, VA

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