Professional Summary

• IT professional with 10 years of experience as support lead and project lead, .Net developer, SQL Server DBA, and IPTV technical expert..
• Experience in all phases of Software Development Life Cycle SDLC .
• Provided estimation of the requirements using FPA Function points / WBS Work break down structure .
• Took internal training on ITIL and 6 sigma certifications and implemented few ITIL and ITSM process integrations, as support lead Involved in developing Business Cases, ROI, Cost Benefit Analysis on resource allocation and training required and best practice, methodologies required to meet the SLA in terms of ticket resolution for level 1-level 3 support.
• As project lead of development projects, worked in facilitating teams progress towards goal and delivery. Helped the team in learning new ways of development with respect to client frameworks and making the communication easier between developers and architects.
• Good experience in onsite and offshore model in coordinating and working with developers Offshore and Onsite and End Users in Team based environment.
• Extensive involvement in all stages of application development life cycle including requirements, logical and physical architecture modelling, design, development, implementation and support.
• Implemented design patterns and best practices as per client architecture and frameworks.
• Designed and developed applications and websites using C ,.NET, Visual Studio 2005/2008,20012, ASP.Net 2.0,3.5,4.5 Ajax, JQuery, LINQ to SQL, Entity Framework, WCF, M.V.C 4.0
• Developed tools for IPTV environments using Microsoft Media room Middleware and presentation Framework.
• Experience in developing apps and tools and TV dashboard views for Live TV and VOD using MPF 2.0,
• Implemented WIF and Claims Based authentication to implement SSO for websites and worked with products like OPTIMAL IDM to implement SSO.
• Developed applications in Agile Methodologies and maintained technical documentation using UML.
• Expertise in analysing the Business Requirements, User Requirement Specifications URS , Functional Requirement specifications FRS and worked as Business Analyst for couple of projects.
• Excellent Communication and Inter-personal skills, flexible and versatile to new environments, self-motivated a good team player and have worked in multicultural environment.

Project Responsibilities:

• Trained in internal 6 Sigma certification for implementing company tools towards efficient project deliverables.
• Trained in internal ITIL Foundation Certification IT Services Management 2010
• Initiate project meeting and minutes of meeting for the project.
• Maintain project charter documentation
• Communicate and present project status and results
• Collect and analyze support tickets SLA data, and create monthly reports and tools for ongoing metrics tracking.
• Coordinate deployment plan and assist and forecast for team training needs and rollouts.

TECHNICAL SKILLS:

Languages

• Primarily C ,Net, VB 6.0
• ASP.Net 2.0, 3.5,4.5 ADO.Net, XML, Web Services, and Object Models
• VB.Net,Oracle
• HTML, XML, CSS, XAML, JavaScript, Ajax, JQuery
• Microsoft Project planner.

Architecture

• 3 tier architecture implemented factory pattern
• Design patterns , MVC , MVP , MVVM

Work Experience

Confidential

Role Developer Team lead

Technologies: M.V.C 4.0, Boot strap UI, Entity Framework, MVC Telerik Controls, Sql server 2008, Jquery UI, IIS 8.0

Project Description:

Confidential is a major upgrade and enhancement to the ProTrak Confidential software tool. The opportunity is to transform the business and standardize the manner in which track and report productivity projects with a process that emphasizes the concepts of simplicity, accuracy and flexibility. Confidential facilitates the management of 250M of productivity savings per year and is used by over 2,000 users world-wide. The Confidential Productivity Project Tracker Confidential is a method of managing and reporting on Manufacturing, Field General Procurement Productivity, Inflation and Synergy Projects with a single on-line database. Qualified Confidential employee can access Confidential instantly through the web browser using the Corporate Intranet.

Roles Responsibilities:

• Understood the Business requirements of the project and translated them to design and developed the solution.
• Create the technical and functional spec documents using the BRD Business Requirement Document .
• Create the UI screens using bootstrap UI and html 5.
• Developed entirely reports and Admin modules for the ProTrak 2.0 in MVC 4.0 and integrated to existing ProTrak 2.0
• Developed the SSIS and stored procedures required for the project.
• Responsible for maintaining the various versions of the SDLC using TFS
• I am the SPOC for business and technical team for presenting the solution to client and leading the offshore team to develop the solution.

Solution Environment: M.V.C 4.0, Entity Framework, Boot strap UI, Jquery UI, MVC Telerik Controls Sql server 2008, IIS 8.0

Confidential

Role Media room Engineer

Technologies: C ASP.NET 4.5, Entity Framework, Microsoft Media room, Sql server 2008, Prism Mosaic Apps, ES3 Apps

Project Description:

Confidential delivers unparalleled entertainment to your Customer through a dynamic fibre-optic network. It's one of the most advanced TVConfidential services in the world called Confidential which is an innovative platform, powered by Microsoft Media room and it has interactive features like Whole Home DVR, App Canter and Find-It-Fast Navigation - with just a simple touch of your remote.

Roles Responsibilities:

• Develop new client builds for Various STB models of CISCO, Motorola to deploy in the lab for testing new clients.
• Maintain the VHO environments in the lab in parallel with head ends of Denver and Columbia for testing out production issues in the lab.
• Create channel maps for various accounts in the lab and assign it to accounts.
• Create maintenance plans for all the lab servers and media room servers in the lab
• Move or configure Live TV services and VOD services from A Server.
• Replicate the issues related to D server ICC burst and try to find the root cause of the issue.
• Configure 3rd party Mosaic Apps in the SMT for Application testers.
• Deploy new VOD assets and create grants as per production and sink up VOD servers at par with Production.
• Configure and Implement the Microsoft Recommendation Engine for VOD.
• Edit or change the Prism TV apps functionality by developing solutions in MPF using TV controls

Confidential

Role Developer Designer

Technologies: C ASP.NET 4.5, Entity Framework, Windows Identity Foundation, Sql server 2008, Optimal IDM, ADLDS Federation services, IIS 8.0

Project Description:

• Establish an enterprise wide platform to provide suppliers and internal users with timely and critical information to better service Confidential and allow Confidential to communicate through single system.
• The main aim of the project is to design web portal, which allow suppliers and internal users to request access for various plants of SBD by registering and allowing them access various Confidential Websites and plants through SSO single sign on .Provide facility for admin and plant approvers to assign a Role in the ADLDS for suppliers and internal users.

Roles Responsibilities:

• Understood the Business requirements of the project and translated them to design and developed the solution.
• Create the technical and functional spec documents using the BRD Business Requirement Document .
• Transformed the existing supplier restricted material declaration process to advanced system where the supplier can edit and copy from previous declarations and maintain track of status for all vendor supplier numbers across the globe.
• Implemented Reports for the corporate business to see the status of suppliers by various ways of vendor number, SKU etc.
• Implemented maintenance screens for admin where they can change or edit the existing questions and publish the changes and communicate the changes to all suppliers across the globe.
• Integrated the portal with Optimal IDM, a third party product used to implement Federation services for SSO with WIF Windows Identity Foundation to receive the claims and use them to implement SSO across Websites.
• Implemented layered architecture for the website and developed smooth UI functionality with latest controls of Jquery, Telerik, and Ajax and developed the solution in latest Dot Net Framework 4.5.
• Migrated the existing websites of SBD Stanley Black Decker to have SSO features by integrating with Optimal IDM, and configuring the necessary claims the website supposed to receive when the users browse through visit different internal websites of SBD by SSO.
• Maintained the versioning of the code using TFS 2010.Migrated the old MVC project from 2.0 to 4.0 and updated to use Razor based views.
• Coordinated and worked with developers Offshore and Onsite and End Users in Team based environment in onsite and offshore model and was the SPOC for business team and developers.

Solution Environment: C ASP.NET 4.5, Entity Framework, Windows Identity Foundation,

Sql server 2008, Optimal IDM, ADLDS Federation services, IIS 8.0

Confidential

Role Designer project Lead

Project Description:

The primary objective of this project is to replace the existing in-store pricing functions with new pricing functions using the SofTechnics Soft Grocer application. The existing in-store application is a distributed system used to perform many of the store back office functions. The system has served a useful purpose but has become obsolete. One key issue is that the system does not support the data that Roundy's required to accomplish advanced electronic marketing strategies to maintain our customer base. SoftGrocer is a centralized application with a thin client interface that requires a greatly reduced footprint in the store. The SoftGrocer application supports the data needed and is flexible enough to support other POS systems in the future if required.

Roles Responsibilities:

• Understand the Business requirements of the project and propose the new design.
• Convert the business needs to functional requirements and write the use cases for design.
• Guide offshore team and mange team of 6 members to deliver the project needs.
• Resource allocations and Timesheet management and send monthly reports to client.
• Study the performances glitches in the current environment and suggest changes to improve performance.
• Migrate the existing project to .Net technologies design the components in terms of .Net services.
• Change the existing Pricing and Item maintenance Jobs to improve the performance of the jobs.
• Coordinate the development activities between offshore and onsite.
• Developed a new solution in Microsoft technologies .net 3.5 by studying the current design for Item price and maintenance batching.
• Design the Audit and Monitoring Database for the jobs and generate the Reports for the maintenance team to keep track of Job status.
• Migrated the Internal Ticket maintenance project to use from MVC2.0 to MVC 4.0 and use windows based authentication.

Solution Environment: Windows Server 2008, Microsoft Visual Studio .Net 2008, Sql Server 2008, SharePoint Services

Confidential

Role Development Support Lead

Project Description:

Confidential is used for long range planning and monitor investments and expenses from CISCO Councils and Boards, Integrate with Existing ticketing system Onramp, Remedy and work flow functionality,

Roles Responsibilities:

• Plan view tool is used for CPM I have Customized the tool as per CISCO environment
• Identified the Data Integration Points and integrated with current Cisco database.
• Coordinate vendors and various support teams for new version releases and deployments.
• Configured the monitoring system on the platform by making use of Existing Cisco monitoring tools like EMAN .
• Developing scripts required for SMTP integration of the tool
• All the Product Enhancements and patches are taken care by following up with the vendor.
• Automated the process of data replication from oracle to Sql server
• Designed and developed backend WCF and middle tier layers to support the system s SOA architecture. Used advanced language techniques in C , LINQ, ASP.Net, SOA, LINQ in addition to SQL server direct T-SQL.
• Automated the tool to run the CPM statistics as per profile logged on to the portal.
• Configured the user authentication in the CPM tool by integrating the tool with AD directory.
• Set up the DR server for CPM database.
• Implemented triggers for sending Emails after to clients after any kind of transaction has been made.

Solution Environment: Windows Server 2008, Microsoft Visual Studio .Net 2005, Sql Server 2008, Oracle 10 G, SharePoint Services

Confidential

Role Sql Server DBA, TCS Support lead

Roles Responsibilities:

• As support lead Resolving process quality issues through the use of the Six Sigma principles to ensure that the root cause is identified and eliminated.
• Maintained high availability of databases using fail over clustering .Was handling RMI-Data Share and DSCW databases responsible for sinking data between PROD and reporting server and dis-aster recovery server.
• Has worked with Microsoft to deal the time out issues occurring on production server. To reduce average search time for queries to less than 2 sec Involved in Gfiler configuration changes on cluster nodes and reconfigured the Db to the new Filer.
• Experience in setting up the disaster recover servers and synced the data between production and disaster recovery using replication and job techniques.
• Installing and configuring SQL Server 2005 and 2008. Developed SQL scripts for maintaining administration tasks and configured them as jobs.
• Successfully migrated SQL 2000 to SQL 2005.
• Designed SSIS packages necessary for Data Loads.
• Configured transactional and snapshot replication.
• Proactively involved in SQL Server Performance tuning at Database level, T-SQL level and operating system level. Maintained database response times, proactively generated performance re-ports. Automating most of the DBA tasks and monitoring stats.
• Responsible for SQL server edition upgrades and SQL server patch management.
• Created a mirrored database on the report server using database mirroring with high performance mode.
• Created database snapshots and stored procedures to delta load data from the snapshot database to the report database.
• Database monitoring using PssDiag tool monitor, and SqlDiagtool
• Implemented new releases or upgrading and installing to SQL server 2008.

Solution Environment: Windows Server 2008, Sql Server 2005, 2008

Confidential

Role Architect, Developer

Roles Responsibilities:

• Support client Confidential solutions. Developing echo-system of partners for Tier, 2 and 3 hosted solutions and frameworks for monetizing and optimizing the existing Confidential deployments across geographies.
• Determine ROI and cost analysis for Tier 2 telecom vendors for implementing IPTV frameworks using monetization frameworks
• Developed a solution to automate the development of VAS on STB which helps the customer to try out various VAS in quick time, following all the SDLC of VAS development using Confidential controls.
• Implemented content management system using IBM FILENET and manage AD insertion on existing content, worked on SDP solution using Motorola CCE and integrate with payment gate on OSS/BSS systems and provision users on the middle ware environment.
• Developed basic games using XHTML and Java script using Microsoft MPF
• Set up various middle ware solution and develop POC on each middleware to showcase IPTV capabilities.
• Designed database for all the above applications and also developed the stored procedures, functions, batch Scripts.
• Designed a QOE quality of experience Solution for TDC Tele Denmark for enhancing the solution to resolve customer problems on Television using MPF.
• Developed various VAS Value added services using MS-media room as middleware and MS-MPF which help the customer to access various VAS on TV
• Developed a tool to dynamic insertion of AD while the content is in operation using MPF.
• Developed a multiview app to view Live TV and VOD using MPF .
• Proposed and developed a solution for BT to keep track the customer provision cycle on the platform.
• Created design documents, technical specifications UML class diagrams.
• Created multi-tier architecture for the application.
• Created Web Pages using Master Pages.
• Used Grid View control extensively for data display, dynamic generation of rows, and user input inside template columns. Used Edit Item-Templates and Footer Templates extensively for editing and adding rows.
• Programmed Data Access Layer using ADO.NET which involved in accessing data from the Database using Connected Architecture which requires the strong OOPS concepts.
• Used Java Script, HTML, DHTML, IIS and CSS for developing Web Pages.
• Involved in creating web methods for web service.
• Worked on integration of Media room middleware with OSS/BSS system components.
• Used WCF to communicate between DAL and other business components.
• Used Microsoft Visual Source Safe 2005 for Project Management and SQL Server 2005 2008 for Database
• Involved in writing complex queries using T-Sql programming.
• Utilized ADO.NET and LINQ technology extensively for data retrieving, querying, storage and manipulation.
• Created Complex queries and Stored Procedures.
• Implemented HTML Server Controls, ASP Server Controls along with Validation Controls.

Solution Environment: Windows 2003, SQL server 2005, .net 2.0.MS-MediaRoom Server, Moto-CCE, File net, MS-presentation Frame work

Confidential

Role Development Support lead

Project Description:

• Confidential and Microsoft in the Confidential Vision project intend to implement a solution for the delivery of multimedia experience to consumers. BT wants to provide consumers with video on demand VOD through set top box STB -a physical device that is given to the customer. The Confidential content will be streamed in real time to the user's Confidential.
• The STB is capable of receiving, decoding and presenting both Confidential from a local aerial and Confidential over a broadband network.
• The application is built on Microsoft's IPTV with integration into BTs OSS / BSS system. Services offered to customers are video on Demand, Live Sports, Music, Games and Gambling, Click2PSTN and other directory services. BT Vision platform contains 200 servers in total for Live/Production platform. In addition to these there are about 80 servers for Reference platform.

Roles Responsibilities:

• Timesheets Maintenance for all projects and creating excel Effort Distribution Graphs displaying Phase wise effort for every sprint.
• Made sure that assets are deployed equally across all the metro nodes and grants, offers, license and the subscriptions, metadata of the assets are intact by using SMT tool.
• Solved the streaming and lip sync issues of Confidential by redeploying it or increase QOS of customer.
• Made sure that FAPL assets are deployed immediately after the match in time and resolved lip sync issues if any
• Developed the scripts for automating different Manual tasks in the platform like log shipping etc.
• Took care of EPG updating and monitor the view across all nodes and resolve any recording issues
• Solved issues reported by different parties with in the Service Level Agreement.
• Root Cause Analysis of issues raised in the platform from application perspective.
• Proactively monitored different applications and reported the issues by raising problem tickets to the concerned teams.
• Did Platform and application changes , deployments both proactively and reactively

Solution Environment: Windows Server 2003,Microsoft Visual Studio .Net 2005,Sql Server 2005,CSF,MOM,WebServices,MS IPTV,BT Wholesale and Retail Systems, Bridge Clarify

Confidential

Role Development Support

Project Description:

Confidential is part of Microsoft Perfect Game Program, which is being used for Confidential. This system provides a centralized platform with the help of Confidential to support ordering system and provisioning different Confidential etc. All these components integrated with Confidential. It will act like a base for all these components. The Confidential for Users a Dashboard for the users to use services Dashboards for Value Added Resellers VAR , the BT Help Desk, and Operators to manage these service and supporting security and management information MIS functions. Functional Areas of Confidential are: Service Presentation Dashboards, Ordering, Service Provisioning, Use Service, Self Care, Help Desk, SM Admin, Monitoring amp alarms, Security / Single Sign On, MIS, Customer Communication, etc.

Roles Responsibilities:

• Implemented Agile methodologies for Project SDLC
• Worked as Scrum servant leader and helped the rest of the Scrum team follow the process coordinated the development activities between offshore onsite.
• Migrated the Modules of Various Adapters. Creating Services, Provisioning of Product, test His-tory, and Order history to version 2.1.2.
• Made the changes in UI implementing dot net duke framework and in the modules of portal, user registration, modules, Search.
• Scheduled Jobs to maintain backup of transaction database.
• Migrated the database from Sqlserver 2000 to 2005.
• Developed a tool to maintain repository of the daily work on the platform
• Solved issues reported by different parties with in the Service Level Agreement.
• Root Cause Analysis of issues raised in the platform from application perspective.
• Proactively monitored different applications and reported the issues by raising problem tickets to the concerned teams.
• Delivered code fixes and facilitated the 3rd line team in the deployment of the same

Solution Environment: Windows Server 2003, Microsoft Visual Studio .Net 2005, Sql Server 2005, CSF, Web Services, Bridge Clarify, SOA

Confidential

Role Developer Team Lead

Project Description:

The project Confidential is a Business to Business Web Package', serves as a medium of communication between Confidential corporate, its Stores and its Suppliers at diverse desti-nations. The package has a comprehensive functionality on the whole modules of operations pertaining to initiating the Order, Managing the Orders and Distributing the Products through Suppliers.

Roles Responsibilities:

• Developed View Components using ASP.Net and Custom Components
• Developed Stored procedures As per Business Requirement
• Developed Coding to generate Reports based on criteria
• Customization of the grid as per user requirements

Solution Environment: MS-SQL Server, ASP.NET, C .NET, .Windows Xp, .Net 1.1

Confidential

Role Developer

Project Description:

Project involves in calculation of amounts to be paid to customer at the end of the month, The application takes care various activities like extra hourly wages, commission to be paid to salesperson as well as reimbursement of expenses incurred for company work and finally calculates the gross pay after deducting TAX, The system also takes care of salary to be paid in case of employee leaving or-generation by calculating the earned leaves or sick leaves

Roles Responsibilities:

• Developed View Components using ASP.Net and Custom Components
• Developed Stored procedures As per Business Requirement
• Developed Coding to generate Reports based on criteria.
• Customization of the grid as per user requirements

Solution Environment: MS-SQL Server, ASP.NET, C .NET, Windows Xp, Dot Net framework 1.1