Project Specialist/Technician Resume Profile

Experience

Confidential

Project Specialist/Technician

Facilitate project meetings and take minutes. Tools used: MS Outlook, Lync and Webex
Track issues and risks discussed over Design, Triage and Business Owners meetings. Tools used: MS Excel and Sharepoint
Track project financials, testing and Dashboard logs: MS Excel and Sharepoint
Manage SharePoint project documentation and collaborate among project teams
Maintain change, issue and risk logs. Tools used: Clarity and Sharepoint
Develop Standard work for the entire organization e.g. Project Plan, Project Charter BPLC and SDLC, Scope Statement, Business Readiness, Change Request, Status Report . Tools used: MS Excel and Word
Involved in creating project charters and communication plans for a Demand Capacity and forecasting project intended for Front line Managers in the organization to have a transparent view over capacity in order to forecast demand effectively. Tools used: MS Project, Word and Excel
Develop FAQ for the purpose of business readiness for internal customers and front line managers

Confidential

Business Analyst/Technical Writer

Incorporated all of DSS's program requirements over Deloitte's default design specifications and driver flows from start to finish in the SDLC, while creating validation messages in the development cycle in an agile environment.
Created Business System Designs for modules namely Eligibility, Income, Expense, Compliance, Wrap-up, Assets, Non-Financial etc. for the Social Security Benefit's Site. Tools/Languages used: HTML, Python, CSS, Captivate, Photoshop, Snagit, Hotgloo, MS Word, Excel, Access, JIRA
Executed comprehensive quality assurance test plans based on specifications using scenario matrices for the purpose of testing the site before it was released to end users.
Identified, analyzed, and documented discrepancies/deviations between expected and actual results which resolved 98 of the issues that the subsystem analysts were facing prior to the final output. The methodology used here was Waterfall.
Maintained and updated 5000 line MS project work plan, reporting project status, PMC support, Deliverable QA, Event planning and Developing tool guides. Tools Used: MS Power Point, MS Project, MS Outlook.

Confidential

Project Coordinator

Served as liaison between stake holders and IT Application Development to provide solutions to help meet end users' needs.
Followed a structured approach to organize requirements into logical groupings and developed Business Requirement Documents BRD from essential Business Process, Business Rules, information needs and ensured that critical requirements are captured properly for online job portal system and online book and journal store. Tools Used: Adobe Illustrator, Robohelp, Copy Deck.
Created process flows and use cases, recognized problem areas, analyzed solutions and made recommendations for resolution
Facilitated knowledge transfer, communication and interaction between various functional organizations Tools Used: MS Project.
Managed and tracked change control process of requirements and designed changes. Tools used: MS Visio.

Confidential

Graduate Assistant

Confidential

System Analyst

Coordinated with vendors to troubleshoot operational issues related to quality management, data conversion and migration. Analyzed failed call log to improve the service level as well as traffic quality. I was also responsible for system audit and maintenance for TCP/IP.