Objective: SeniorLeadership role bringing instant value and 20 years' experience providing World Class,Program/Project Management and Technical Services leadership in highly competitive, cutting edge, complex, global, inter-disciplinary, and matrix managed deployments. Prefer Vendor Team Environment.

Major Skill Sets

• C level and Board Room Experience
• Outstanding Communications and Presentation Skills
• 30 years in Enterprise, Federal and Telecom Markets
• Consultative Selling and Engagement Management
• National and Global Account Sales of 2B
• Over 8B in Service Delivery Projects
• Major Mergers and Acquisition and Divestitures
• Shareholder Value and Growth
• Expert at Identifying Business Technical Needs
• Risk Management and Best Practices Methodologies
• Systems Engineering and Solution Architecture
• Fortune 100 Sales and Marketing Leadership
• Fortune 100 Business Management Experience
• History of Overachieving Revenue and Margin Goals
• Competitive RFP, RFQ, ITB, Solicitation Response
• Cost Estimating, Budget Planning
• Commercial and Federal GSA Contracts Experience
• Compliance Management Legal Policy Management
• Senior Level Portfolio and Program Management
• PMO Project Management Office Operations
• Non-Disclosure and Proprietary Licensing
• Business Optimization and Outsourcing
• Product Engineering Management Experience
• Software Development, Debug, Test, and Deploy
• Financial Mgmt. of P Ls and Cost Centers
• Problem Solving, Analytical Skills, and Forecasting
• Professional Services Governance and Leadership
• Managed Services and Service Level Agreements
• Life Cycle Development and Cost Modeling
• Matrix Management in large Corporate Environments
• Leadership, TeamBuilding, Resource Mgmt Skills
• Fortune 500 Transformation Management Experience
• Organizational and Cultural Change Management
• Subcontractor Network Development and Execution
• High Volume Transaction Processing Experience
• Nortel Six Sigma Champion
• CMMI-3, SDLC, ITIL, and Agile Methodology
• ISO 9000, TQM, and Value Engineering Training
• SAP, Oracle, Siebel, ERP Global Project Experience
• Manufacturing, Shop Floor, PLC Experience
• Healthcare, Financial, CATV, Telecom Markets
• Oil and Gas, Auto, Pulp and Paper, Mfg. Solutions
• Advanced Network Management Systems Expertise
• Email, Collaboration, Conference Services Knowledge
• DoD Command and Control Systems C4I
• Cisco, Nortel, Juniper, Foundry Architectures
• 802. x Wireless multi-vendor solutions and Unified Security
• State Backbone Network Deployment and Support
• National VA Backbone Deployment and Support
• Baby Bell Network Deployment and Support
• Five 9s Availability, Alert and Escalation Mgmt
• TCP/IP, BGP, SIP, SONET, ATM, FR, OCC Protocols
• Cable Plant, Headend, Tower, Antenna, RF Expertise
• Data Warehouse, Data Mining, ETL Knowledge
• Carrier-Cell Site Build out Services Experience
• Hosted Services and BPO Outsourcing
• Business Intelligence Systems and Tools Experience
• Nortel PBX BCM, Cisco AVVID, and Shoretel VoIP
• IBM, Unisys, HP, and Sun Mainframe Systems
• IBM, HP, Dell Low and Mid-Range Servers
• Systems and Network Security Policy and Design Expertise
• Data Center Operational Support Systems
• DataCenter UPS, HVAC, Disaster Recovery, Continuity
• Design, Deployment, Operation of Call Centers
• CRM, IVR, Ticketing, and Telephony Systems
• 7x24 Global Customer Service Operations
• 7x24 Field Service Operations Rapid Response

Professional Experience

Confidential

Independent Consulting and Program Management

• Sharing 25 years of Leading Industry Solution Experience working for Top Tier Vendors: Cisco Systems, Cingular Wireless, Nortel Networks, Bay Networks, Vanstar, Unisys, Digital Equipment, IBM, and Time Warner.
• Providing Customized Portfolio Development Consulting, Program Management Subject Matter Expert Consulting, Project Management Training and Mentoring, Discrete Industry Solution Consulting, Process Improvement, Organizational and Transformation Change Consulting.

Client Engagements:

• Sales Support: Telecomm Proposal and Contract Development for Pre-Sales Competitive Deals
• Assessment: Oil and Gas Wells Site, Transportation Facility Services, Regulatory Compliance, IT Telemetry Solutions,
• Consulting: Organic Grower Life Cycle Development, Product Development, and Marketing
• Consulting: Telecomm Pre-Sales Engineering Management, Disaster Recovery,Service Support Systems
• Deployment: Pulp and Paper Paper Mill, Sawmill, and Distribution Network - IT Optimization Consulting
• Planning and Design: Import/Export -Distribution and Supply Chain Consulting, IT and Telecomm Solutions
• Assessment, Planning: Restaurant Supply Chain, IT Ordering Staffing Solutions, Marketing and Branding
• Consulting: State and Local Government Market Analysis, Economic Development Proposals, IT Solutions

Confidential

Senior Program Manager

• Provided executive communications to key customer stakeholders
• Interfaced Program objectives with internal Sales, Marketing, Finance, Business Development, and Engineering.
• Overall Opportunity P L, Margins and growth of the projects
• Identified ways to decrease cost and improve margins during the projects life cycle
• Established clear understanding of the key Deliverables, SLA's for Contracts and provided guidance in deliverables inside and outside the Contracts to the delivery teams.
• Reviewed Business as Usual and Project metrics internally and with the Customers.
• Discussed possible new Services required to the Customer from the Service Catalog.
• Liaise with Project Management and internal Management contacts
• Recommend process improvements to benefit both Cisco and the end Customer.
• Initiated Program and Project Reporting via Dashboards, Microsoft Project, SharePoint, and Oracle Tools.
• Create Dashboards, Communications, Governance, and Reporting Model
• Create and Maintain Microsoft Project and SharePoint Tools and Compliance
• Corporate Mentor for new hires and junior personnel

Client Engagements:

• Confidential - Comcast:Lead Strategic Initiative to develop Support Services Architecture Definitions and Needs Assessment/Requirements for Confidential.
• Confidential - Confidential Wireless: High Value 4B, Strategic, Global Next Generation Network 4G Backbone Router Code Development and Rollout: Requirements Definitions, Design and Planning, Deployment, Team Building of onshore and international facilities and personnel, Lab Testing, Debug, Trials, and Final Deployment.
• Confidential - Confidential Wireless: High Value 2B, Strategic, Global Competitive LTE Cell Site Proposal Response:Proof of Concept Lab Testing and Ad Hoc Services. Customer Lead Facilitator of daily communications between competing vendors Cisco, Tellabs, and Alcatel .

Confidential

Director of Program Management and Systems Engineering

• Co-founder, Service Disabled Veterans Small Business. Lead sales, finance, and support leaders to develop core market focuses, solution strategies, and life cycle management services. Focused on Enterprise, Federal Agency, and DoD solutions.
• Lead sales and/or initiated meetings with C level client leaders and key client decision makers for Statement of Need requirements, goal clarification, develop and winning proposals.
• Initiated Project Manage Office and Technical Service Organization including P L operating goals, product line supply chain, marketing collateral, engagement management techniques, development and service delivery methodologies, knowledge systems, planning model, project and resource costing, design and engineering, and operational support systems.
• Initiated a life cycle management model supporting federal and commercial bids and proposals, system engineering design and build criteria, deployment model, FTE and sub-contractor staffing, contract support services, and customer relationship systems. Establish quality control plan, service level agreements, and compliance standards. Served as CTO. Responsible for GSA, Mobis, and SBA schedules, reporting, and compliance.
• As Prime Contractor, our core practices were augmented with select sub-contractor partners to provide Six Sigma Black Belt design and optimization services, CMMI, SDLC, Agile, and ITIL methodology based product and services development, global enterprise security planning and policy development, change management, transformation technology consulting, value engineering studies, earned value management, and assessment services for current state, future state, and migration strategies.

Client Engagements:

• Cingular Wireless
• Coca-Cola
• Southwire
• International Paper
• US Navy
• US Army

Confidential

VP-Business Development

• Launched start-up group focused on providing Project Management, Technical Services, and Professional Services for Carrier class solutions and Fortune 100 customers.
• Focused on Confidential based network application and development of wireless communications services utilizing cellular broadband, WAP, WiFi, WiMax, and mesh networks Confidential design and deployment IP and SIP convergence gateways Nortel, Cisco, and Shoretel IP PBX and .Net solutions to the financial, healthcare, and distribution markets.

Confidential

Program Manager

• As B2B Program Manager was responsibleto work closely with executive and senior management to understand business goals and objectives and align with work groups establish New Business Case relationships between line business units and develop communications and accountability processes, staff and build a world class Project Management Office.
• Identified, proposed, and won executive approval to consolidate seven discrete back end billing systems, account profiles, and customer history. Established cost model, requisition, recruiting,staffing, and professional development of ERP, data warehouse, and application design.. Managed the Team utilizing SDLC methodology to design, develop, and deploy systems, applications, relational dbases, and administrative support for Teradata Warehouse and Universe Siebel marketing analytics and Business Objects reporting tools.
• Identified, proposed, and won executive approval for 2M Siebel CRM and SFA Re-Design project. Establish sales support teams, cost model, requisitions, recruiting, staffing, and management of professional service consultants to support Business Object Reporting Tools, Siebel CRM, Heat CRM Ticketing System Oracle based Level 1 2 Network Operations support and project management.
• Initiated web based field sales training curriculum and program for 1200 reps. Initiated service level agreements between sales and back office support teams. Managed business intelligence vendor contracts with InfoUSA and Dunn Bradstreet. Initiated and managed RFP and vendor selection for outsourcing of sales leads and prospecting data.
• Conducted weekly customer satisfaction and progress reporting calls with Sales General Managers-VPs, IT Leaders, and Marketing Leaders.

Confidential

Director

• Lead Regional Teams constantly facing our premium customers and partners, listen to requirements and objectives, and create value added initiatives and programs that provided a world class service experience and leveraged procurement of our core hardware products. Spent 70 of my time in front of clients. Matrix reported to SVP Sales and SVP Global Services.
• Managed global premium partner services P L of 184 million. Reversed net loss of partner revenue and profit margins and achieved 2 million monthly incremental growth rate.
• Initiated PremiumPartnerCallCenter with Clarify for major Carrier and Global Partners markets and direct channel sales support. Initiated channel service standards library and case study development center.
• Initiated, launched, and managed partner onsite resident engineering program that grew to 66 million P L and staff of 148 managers and engineers.
• Initiated, recruited, and managed staff of 8 business development managers with 54 million quota for direct Nortel Professional Services Third Party Video Conferencing, and ATM OEM products.
• Matrix manager for Confidential Technical Operations Centers TAC and Rapid Response Teams for International Carriers, Southeast Fortune 100 Enterprise, North American Federal and State Governments.
• Product Line Management responsibility for R D and Sustaining Engineering of OEM Network Management Tools, ATM, Video Conferencing and Optical Network products.
• Established Bay Networks Professional Services Practice and Project Management Office. Grew enterprise and carrier professional services P L from 27 million loss to 170 million profit over 3.5 year period. Focused global service delivery practices on PMI PMP, ITIL, and PB-MBOK methodologies and frameworks. Managed core team of 9 project managers assigned to major projects and premium accounts.
• Managed the merger and acquisition of 21 companies into the core business units including employees and assets over a three year period. Managed the divestiture of two operating units' field engineering and support organizations.
• Managed Contracted Maintenance Sales. Grew P L from 67 million to 212 million. Exceeded revenue and profit goals for 13 consecutive quarters at 150 goal attainments.
• Managed margin approval for all regional and Federal services bid and proposals. Negotiated and approved service level agreements for all accounts. Managed regional channel partner certification, service availability, readiness and quality. Managed the Confidential.
• Initiated and Project Managed the 2 year migration of Confidential order management and billing systems to Nortel SAP Financials architecture.Provided leadership as the Six Sigma Project Champion for business integration of the 21 internal and acquired data and voice field service delivery units.

Confidential

Regional Account Manager

• Aviant, a startup subsidiary of Hughes LAN Systems focused on Confidential Hardware Sales and Professional Services Focused on Veterans Administration Healthcare Visions and Commercial Healthcare Service Providers.
• Developed client relationships with existing base accounts and drive adoption of next generation ATM backbone architectures. Initiated C level meetings, developed proposals, and made presentations.
• Closed 2.7M in sales with Veterans Administrations Atlanta, Tuskegee, and Charleston visions.
• Aviant closed down when Hughes decided to exit the ATM equipment manufacturing business.

Confidential

Regional Sales Executive

• Lead transitioning of hardware sales account team to a Professional Services solution selling engagement model and drive toward C level selling. Initiated meetings with Fortune 500 C level decision makers to understand and document business needs and goals formulate business, technical, and operations solutions developed proposals, presentations, and contracts close and book deals initiate and manage the design and planning, proof of concept, project implementation plan development, deployment, staffing, and support services.
• Initiated a Project Management Office to support our Microsoft Solution Selling and Deployment methodology and initiated training and mentoring with hardware account sales. Established PMI based project management methodology, engagement processes, and risk management techniques. Regional point of contact for Microsoft Partner Program and Certification and responsible to ensure that Georgia branches met Microsoft Partner Certification goals.
• Established practice management professional services model based upon billable services.