QUALIFICATIONS:

• Managing the firm's sales budget and costs Estimating costs involved.
• Comparing products and their substitutes based on a range of criteria.
• Resourceful in the completion of projects, effective at multi-tasking.
• Highly trustworthy, discreet and ethical.
• Excellent written and verbal communication skills.
• Possess strong analytical and problem solving skills, with the ability to make well thought out decisions.
• Detail-oriented, efficient and organized professional with extensive experience in accounting systems.
• Highly self-motivated and results-driven professional with more than 10 years of Business Analysis and Project Management experience and 2 years of MySQL experience.
• Experienced in co-coordinating with business and IT across all phases of software development life cycle.
• Excellent experience providing high-performance IT project management and business analysis services i.e. software and systems development/implementations/configuration, data management, logistics management, etc. .
• Experience using MySQL for systems testing, including data queries, report creation, QA testing, etc.
• Well versed with the entire Software Development and Project Management Life Cycle, working hands on with developers, programmers, project managers, developers, end users, technical writers, QA testers, and business analysts.
• Product training and placement.
• Expert Business Analysis experience includes business requirements elicitation, gathering, and documentation, as well as the creation of process/data/work flows, user manuals, contingency plans, use cases, etc.
• Excellent experience performing manual QA testing, regression testing, and user acceptance testing, including defect management/tracking and the development of test scripts/test cases.
• Experience developing and managing project plans, project milestone schedules, project reports/documentation, project scope, project deadlines, project budgets, and project resources for large applications/systems development, configuration, and implementation projects.
• Proven verbal and written communication skills, including leading, managing, and facilitating project meetings with customers, stake holders, and IT teams i.e. developers, QA testers, business analysts, test managers, etc. .
• Strong background using MS Project, MS SharePoint, MS Visio, MS Excel, and MS Word for business analysis and project management documentation, analysis, testing, tracking, reporting, and scheduling.
• Accomplished leader, capable of managing and delivering development projects on time and on budget, effectively collaborating, facilitating, leading, and coaching multiple project teams.
• Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused, and delivering success in rapidly evolving and dynamic environments.
• Detail-oriented without losing sight of the big picture.
• Analytical and methodical with insightful critical thinking skills and the ability to strategize solutions while addressing operational efficiency and cost effectiveness.
• Proven ability to resolve process and people-centric work issues under stressful and time sensitive work conditions.
• Well-organized and resourceful with multitasking and prioritization skills that optimize resources to achieve outstanding results from concurrent tasks, with or without supervision.
• Decisive leadership, strong people management, and exceptional interpersonal communication skills.
• Strategic account development.
• Prospecting and cold calling.

FUNCTIONAL SKILLS:

• Accounting
• Business Development
• Business Requirements Elicitation/Gathering/Documenting
• Call Center
• Change Management
• Cost-Benefit Analysis
• Database Querying Reporting
• Defect Management/Tracking
• Financial Management
• Forecasting
• Human Resources
• Information Mapping
• Logistics
• Manual QA Testing
• Marketing
• Medical Claims Processing
• Negotiations
• PERT/ Critical Path Method
• PMBOK
• Policies Regulatory Compliance
• Process/Workflow Improvement
• Procurement Logistics Management
• Project Budget Resource Management
• Project Management Life Cycle
• Project Presentations
• Project Status Documentation
• Regression Testing
• Reporting
• Risk Management
• Sales
• Software Development Life Cycle
• Strategy Development
• Supply Chain Management
• Test Script/Test Case Development
• Total Quality Management TQM
• Trend Projection
• Use Case Development
• User Acceptance Testing
• Vendor/Contract Management
• Work/Data/Process Flow Documenting

TECHNICAL SKILLS:

• Adobe Pro
• MS Excel
• MS Project
• MS SharePoint
• MS Visio
• MySQL
• Oracle
• Outlook
• Siebel

EXPERIENCE:

Confidential

Business Analyst/Project Manager Document Imaging

• Managed activities associated with Call Center operations, including developing and implementing policies and procedures on systems.
• Worked with implementation manager to install, set up, and configure MySQL backend environments, processes, and security management.
• Performed research to assist in development of project scope, define requirements, and propose changes.
• Worked hands on with MySQL for systems testing i.e. data queries, reporting, testing, etc. .
• Creating and designing document images for Child Welfare and Child Support Enforcement.
• Generated monthly and weekly reports on project budget and trend charts in MS Excel.
• Prepared financial and operating reports including, quarterly summaries, forecasts and organizational analyses.
• Facilitated planning sessions with the State for the Department of Children and Family Services, Child Support, Child Welfare, and Deloitte to translate business needs into system specifications.
• Managed large-scale document imaging and content management implementation project for the State of Louisiana Child Support and Child Welfare.
• Assist IT team with Fusion software upgrade.
• Gathered business requirements for Fusion upgrade and mapped process in project plan.
• Interviewed and hired employee prospects.
• Conducted daily status meetings with customer, stakeholder, PMO, QAs, vendors, and internal team.
• Managed project budget and accounts.
• Managed large, 15 million document imaging system/application development and implementation project through entire Software Development Life Cycle .
• Responsible for manual, regression, and user acceptance testing.
• Created test scripts and test cases and responsible for defect management and tracking.
• Led and managed project meetings with customers, stake holders, and IT teams i.e. developers, QA testers, business analysts, test managers, etc. .
• Gathered and analyzed business requirements for Service Level Agreements SLA and correspondence.
• Managed project scope, milestones, deadlines, budget, project documentation/tracking, project resources, etc.
• Utilized MS SharePoint for change management and document management and sharing.
• Utilized MS Visio for information mapping and the creation of work flows, timelines of project phases, data flows, and process flows.
• Collaborated with, facilitated, led, and coached 20 team members responsible for developing dozens of software products.
• Utilized MS Excel for budget management and project reporting.
• Utilized MS Project to manage project schedules, dependencies, and resources.
• Managed operational deliverables to develop and finalize requirements for business initiatives.
• Tracked change requests and invoicing in MS SharePoint.
• Participated in change control for reviewing configuration change requests.
• Collaborated with IT to develop system testing and training plans to conduct User Acceptance Testing.
• Prepared work break down structures WBS , project schedules, and System Development Life Cycle SDLC documents for the completion of projects and established a system to review, control, and report on project status.
• Responsible for User Acceptance Testing and End to End User Training.
• Supported management in determining quality standards and expectations.
• Performed quality inspection tests and managed documentation.
• Compared test results with set specifications to evaluate system/application quality.
• Created PERT/CPM to track project progress and plan for contingencies.
• Managed RFPs and conducted inventory management.

Confidential

Business Analyst/Project Manager Healthcare Reform

• Gathered and analyzed business requirements.
• Developed what-if scenarios for modeling.
• Created multiple process workflows using MS Visio for agent service center prior to healthcare reform.
• Developed contingency plan for agent service center.
• Conducted daily status meetings with project team.
• Worked hands on with QA testers, project managers, developers, etc., throughout the entire Software Development Life Cycle.
• Solved all issues related to claim adjudication and customer complaints and queries as received over telephone.
• Served as IT Business Analyst for new claims systems and applications.
• Responsible for business requirements elicitation, gathering, and documentation.
• Created process/data/work flows using Visio, user manuals, contingency plans, use cases, etc.
• Worked with QA team to assist with manual QA testing and user acceptance testing.
• Utilized MS Project to manage project scheduling and tracking, MS Visio to create work/data/process flows, and MS Excel for project reporting.
• Assisted agents with inbound calls and troubleshooting using Siebel HCA system.
• Monitored and reported project progress to all stakeholders.
• Developed business process workflow maps for agents using HCA RBMS system for the marketplace.
• Evaluated impacts of selected solutions, performing cost/benefit analysis, risk analysis, and exploring other alternatives.
• Identified ways to resolve schedule issues and updates to project plans.
• Analyzed technical processes and monitored project milestones and critical dates to identify potential jeopardies of project schedules.
• Assessed variances with project plans, gathered metrics, and developed and implemented changes to ensure projects remained within specified scope and time, cost, and quality objectives.
• Provided post implementation support and ensured compliance with any new procedures or operating standards.
• Analyzed issues and assisted users with system integration.
• Managed pre and post implementation issues and risks to ensure smooth transition and change management.
• Managed Operational Readiness Plan for Healthcare Reform project.
• Researched information needed to identify, quantify, develop, and finalize requirements for business initiatives.
• Managed resources with technical knowledge to understand integration and interoperability.

Confidential

Senior Business Analyst Logistics

• Coordinated various medical facilities for North Florida/South Georgia to capture reporting data and consolidate in one format.
• Monitored medical supply inventory.
• Implemented and managed project changes and interventions.
• Monitored and controlled healthcare claims in HCA system using VISTA.
• Used HCA systems such as VISTA and DPCS to locate patient information i.e. insurance, eligibility, VA forms, claims, etc. .
• Managed and controlled project budgets.
• Used PMBOK methodology to manage project lifecycle.
• Monitored quality assurance measures.
• Employed Earned Value Management EVM for controlling and reporting status and progress of work.
• Developed process timelines using Visio and standard operating procedures for projects.
• Conducted regular project status meetings and conference calls with stakeholders to monitor the progress of projects and escalated key issues to the appropriate channels.
• Managed all phases of assigned projects to include requirements development, implementation, resources, tracking, and reporting.
• Generated reports related to the project or processes being managed.
• Produced cost and benefit analysis for proposed projects.
• Reviewed entire projects and produced assessment reports including recommended revised project plans, changes to data models, and revised schedules.
• Created process/data/work flows, user manuals, contingency plans, use cases, etc.
• Responsible for business requirements elicitation, gathering, and documentation.
• Prepared quality assurance reports and submitted them on a quarterly basis.
• Developed project plans that included business needs and milestone schedules.
• Gained broad knowledge of MySQL querying and reporting, working hands on with other programmers through the Project Management Life Cycle.
• Prepared and monitored departmental budgets, assisting departments in their day-to-day financial needs.
• Monitored and recorded department expenses.
• Provided monthly reports and cost analysis for Material Management.
• Provided feedback on progress of Stock Status Reports SSR and suggested monthly feedback.
• Managed various projects.
• Managed accounts payable, accounts receivable, and payroll departments.
• Wrote and implemented Test scenarios, Test cases, System testing, Regression testing and maintaining Traceability Matrices for baseline documents.
• Generated budgets and forecasts on a quarterly basis and presented to the management team.
• Reported on variances in quarterly costing reports.
• Prepared annual department accounts and reports.
• Created budgets and forecasts for the management group.
• Ensured compliance with accounting deadlines.
• Managed day to day aspects of projects including schedule, budget, contract, client needs.
• Created PowerPoint presentations and other materials for internal review.
• Defined project deliverables and monitored status of tasks.
• Drafted action plans and led meetings with department executives to review project status and proposed changes.
• Collaborated with cross-functional teams to draft project schedules and plans.

Confidential

Healthcare Business Analyst Medical Specialty Clinic

• Interacted with the patients, families, and medical staff.
• Created and update Business Requirement Documents and Functional Requirement Documents.
• Experienced using, copy, fax machines.
• Maintained the log file for all the project worked by all the team members.
• Medical Coding and Billing.
• Managed project workflow through project life cycle.
• Experienced in HIPAA Health Insurance Portability and Accountability Act , Health Care industry providing Business Process Assessment, Requirements Gathering, Gap Analysis, Implementation and Testing.
• Filing patient charts.
• Scheduled appointments such imaging, laboratory, doctor visits, and procedures.
• Participated in small and large projects for various departments.
• Assisted doctors and nurses with procedures and educating the patients and families.
• Performed procedures such as EKGs, skin biopsies, triage taken vital signs , and administrative duties.
• Worked on various units such as Renal, Gastrology, Pediatrics, ER, Cardiology, Rheumatology, Pulmonary, Chemotherapy, Neurosurgery, and Dermatology.
• Triaged patients such as taking vital signs, performed phlebotomy, transporting, and direct patient care.